Joseph Hook Email & Phone Number

Did you ever think you’d be carrying a computer in your pocket or wearing one on your wrist? The rate of technology advancement continues to increase. In return, businesses see efficiencies, cost savings, innovative industry advancements, employee satisfaction and mission success. But what happens when the technology fails? No supervisor wants to hear, “My computer froze.” “The printer is down.” “I can’t connect to the network.”That’s where I come in. I listen to understand employee/client complaints and work quickly and expertly to diagnose and correct the issue and exceed expectations. If it’s a problem that’s new to me, I will find the answer. I won’t show off with tech jargon or make employees feel stupid. I’ll provide instruction and documentation and ensure team members are primed to get back to what they’re best at -- because I’ve done what I’m best at:• Practicing people-first attitude;• Setting up, maintaining and upgrading workstations and peripherals for optimal performance;• Managing inventory of IT assets;• Prioritizing incidents through trouble ticket system;• Developing short-term and long-term solutions;• Conducting in-person and remote training;• Engaging in ongoing learning;• Championing leadership and organizational management excellence;• Executing both independent and project-based collaborative work; and,• Interacting and connecting with employees of all levels.I look forward to giving 100 percent - no matter the task, from simple issues to complicated issues to your organization and team.Recent Technologies• MCTS | Microsoft Certified Technology Specialist (2012)• MCP | Microsoft Certified Professional (2000)• Microsoft365 Apps & EntraAD Administration, OneDrive, Active Directory, Zoom, MS Teams, MS Forms, Slack• Virtual Desktop: VMware, vSphere, Virtualization• Asset Management: Everdream, Triactive, Kace• Printer firmware: HP Web Jetadmin• Windows Server 2019

Listed skills include Troubleshooting, Customer Service, Microsoft Office, Blackberry, and 33 others.

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  Chubb Institute (Now Anthem Institute)

  Data Center Support