• Manage and cultivate relationships with companies seeking skilled tech talent.• Strategize and shepherd placement of graduates from LaunchCode's education programs into available roles, or apprenticeships, at partner companies and managed accounts.

Because I had worked full time for 20 years and deserved it. :)

• Created native sales method and led manager call coaching program, ensuring consistency of 2coached calls per rep per month, with 80% of sales managers.• Primary sales strategy stakeholder in developing and launching Sales' QA program, authored first QA rubric in its entirety.• Led projects to author and establish competencies for Account Management teams and Managers,collaborating with HRBP, Sales Directors, and Recruiters.• Achieved 100% Sales Manager compliance in using competencies for hiring, performance reviews,and promotions in first year.• Improved key quality assurance metrics by over 10% in 90 days in latest sales skills pilot program.

• Designed, developed, and delivered onboarding and sales skills training programs, scaling from ~50to ~150 in the first year, with 90%+ meeting/exceeding ramp targets (first 90D).• Led vendor selection, implementation, and coaching for first sales methodology adopted by Square(SPIN Selling Conversations).• Enhanced quality of escalations to Specialists by 30% through process improvements and new hireengagement.• Implemented knowledge base (Guru) and engagement solution (Salesloft) with 90%+ adoption.• Hired, managed, and (after first year) promoted Onboarding Trainer.

Managed growth and retention of 300+ SMB and MM accounts, achieving target AR growth of 5%+.• Gathered qualitative feedback to aid Product and Engineering teams.• Specialized in hardware for Account Management, creating first ever wiki page for knowledgemanagement that reduced hardware questions by 80%.

• Managed book of business of ~100 university programs, departments, advisors, and student organizations at UC Berkeley and other East Bay colleges/universities. • Led grassroots lead generation via marketing events, sponsorships, and student brand ambassador program. • Hired, trained, and managed brand ambassadors to achieve lead generation and revenue goals.• Led the nation in incremental institutional revenue growth in 2013. • Executed one of the largest Kaplan practice test events ever with 550+ attendees in 2011.

Responsible for underwriting automobile insurance policies via phone. 50-100 interactions/day. Worked on software deployment project in final 6 months.

Answered billing/technical questions via phone. 50-100+ interactions/day. Also regularly coached 6-week cohort of trainees.