Joei R. Gomez Email & Phone Number

Mililani, Hi, Us

Honolulu, Hawaii, United States

Honolulu, Hawaii, United States

Under the direction of the IT Security & Operations Manager, this position is responsible forproviding IT-systems support.• Administer user accounts and participate in onboarding and offboarding employees.• Serve as the primary technical support; responding to IT help requests via tickets,telephone, and email in a timely manner.• Regularly apply various diagnostic utilities and refer to knowledge bases and otheronline resources to aid in troubleshooting.• Prioritize and quickly schedule issue resolution.• Work with the AUW Operations Manager when assigning SharePoint permissions foruser accounts.• Document processes and perform post-resolution follow-ups.• Set up, configure, and maintain IT-supported devices and workstations.• Install, upgrade, and troubleshoot software.• Train end-users in hardware functionality and software programs.• Oversee and regularly update the inventory of all IT-managed equipment.• Be the point of contact for vendor-managed troubleshooting of issues.• Assist in the development of documentation for systems, processes, and procedures,including internal knowledge bases, troubleshooting guides, and training materials.• Perform other duties as assigned to support the IT team in providing quality service andsupport business effectiveness.

Honolulu, Hawaii, United States

Originally hired as the Media and Events Assistant for the University of Hawaiʻi at Mānoa's prestigious Better Tomorrow Speaker Series, the role has now grown into an IT management position for the UH program. Responsibilities include database development and management, asset procurement, asset tracking, IT deployment and maintenance, software support, web development, and social media marketing.

Hawaii, United States

Temporary Assignment: Provided support for a local healthcare system. Initial focus was to provide tech support at various mobile sites which included computer and setup, network management, and mobile device troubleshooting. Following the end of the special mobile operations, assignment was changed to support one of the local hospitals under the main healthcare system, which included equipment testing and employment, and OS imaging.

Wahiawa, Hawaii, United States

IT Duties:Manage all IT systems for hotel operations, make recommendations in system upgrades where needed, keep PCI compliance current, Active Directory administration, maintain IT security, maintain company and guest networks, provide technical support, and leads communications with vendors, and hotel owners and Operations Manager.Marketing Duties:Keep company website and social media accounts current, create content relevant to current and potential guests, handle responses to online reviews by guests, provide an open channel for potential and current guests to communicate through social media accounts, maintain on-site digital signage, develop internal and external marketing materials, and develop strategies and campaigns to promote the hotel and engage multiple audiences.Recruitment Duties:Promote open hotel positions through different channels, create and maintain job descriptions, process potential candidate applications, and prepares candidate application packets for hotel hiring team.Operations Duties:Supports the front desk and other departments to ensure a positive experience for hotel guests, this includes housekeeping supply retrieval and basic maintenance assistance during non-regular business hours.

Schofield Barracks, Hawaii

Primary Role: Social Media SpecialistThe main function of the role is to promote a positive image of the hotel and respond to guest concerns on review sites. This includes managing accounts on multiple online platforms such as Facebook, Instagram, Tripadvisor, Google, Pinterest, and Linkedin. Additional daily tasks include employee recruitment on Facebook and Indeed. Responsibilities-Previously conducted major redesign of hotel website-Currently maintain and regularly optimize hotel website-Maintain digital signage in lobby, convenience store, and dining area-Create and post content on social media-Engage with guests and potential guests online Secondary Role: IT SupportResponsibilities-Support IT Manager on projects and tasks-Provide basic IT support for staff and guests-Maintains and deploys IT assests.-Software support-Network support -Printer troubleshooting

Honolulu, Hawaii

Multi-business remote IT support. Provided front line support for customers with requests that included assistance with printers, mobile devices, applications, networking, remote desktop access, VPN, Wordpress, IMAP/SMTP email, Office 365, MS Exchange, Quickbooks, and shared drives.

Honolulu, Hawaii

Temporary Assignment: Jr. Data Analyst for a local health insurance company for a data recovery and restructuring project.

Honolulu, Hawaii

Provided tier 1 and 2 technical support for university library staff. Support included hardware troubleshooting, computer setup, video streaming assistance, network support, data backups and transfers, application support, system security, and computer maintenance.

Honolulu, Hawaii

Provided user management and support with banking systems, as well as additional administrative duties in the IT department. While serving from one of the company's operation centers, support for internal customers was done over the phone which included network drive and printer support, email recovery, and application support.

Honolulu, Hi

Provided Tier 1 technical support for Hawaiian Telcom customers. Support included POTS, internet, and TV services from Hawaiian Telcom. The role required working from a call center at the company's HQ, and remotely helping customers over the phone.

Honolulu, Hi

My position aided the office admin. As admin assistant, I took in incoming calls, help create quotes for rentals, managed office supplies, processed receipts and bills for payments, sorted incoming mail, and managed our events database.

College Of Education

As a technician under the Technology and Distance Programs department of the College of Education at UH Manoa. Duties included deployment of equipment, managed equipment loan outs, updating trouble tickets, monitoring computer lab, troubleshooting, malware removal, Smartroom assistance, and processing walk-in requests from faculty, staff and students.

Pearl City, Hawaii

Served as an associate for the help desk under the Information Technology Group department of the campus. The position was supervised; however, most work was done independently, serving the campus faculty and staff. Majority of duties included PC and Mac deployment, maintenance, malware removal, networking support, printer support, and common troubleshooting. Special duties included testing new hardware and software, and developing technical manuals for users.

Aiea, Hawaii

As a Tech Sales Specialist, the main role was to sale tech equipment and services. In addition to tech sales, the ability to multi-task was important in order to serve all aspects of the store. Typical tasks included advising and selling software, printers, computers, and mobile devices, as well as services. In-store services included troubleshooting, malware removal, maintenance, software installation, and hardware upgrades.

Bachelor Of Business Administration - Bba, Management And Information Systems

Activities and Societies: Financial Management Association, Information Technology Management AssociationDuring my time at Shidler, I.

Associate’S Degree, Liberal Arts

Activities and Societies: Phi Theta Kappa - Executive Board Student Government Campus IT CommitteeGraduated with Honors in Liberal Arts.