A Program Manager who's entrusted to conduct sales meetings with key accounts, my goal in every position has been to refine processes, short-circuit issues, and influence teams to improve customer experience. My collaborative approach and focus on the future have helped me identify solutions that answer immediate needs as well as anticipate opportunities.Over the course of my career at Cisco and other high-profile organizations, I've built my reputation as an experienced business partner with a commitment to customers' pre- and post-sales technical needs, while cultivating relationships through cross-functional team engagement. I'm excited to offer the following to an organization that encourages project collaboration and a high standard of service:► 10+ years' success delivering complex programs at a multinational company.► 20+ years' progressive experience in the computer networking and communications industry.► 6+ years inspiring talent through global leadership development programs.► Expertise in hardware/software implementation and enterprise social networking.The following technical background demonstrates my deep knowledge of the evolution of networking:NETWORK/PRODUCT EXPERIENCE: TCP/IP, Ethernet, LANE, Cisco LS1010, Catalyst Switches & Unified Communications, 3Com CellPlex, Cisco 7000 series routers, and various edge devicesTEST EQUIPMENT EXPERIENCE: TDR/OTDR, HP7000 broadband analyzer, Adtech 4000 ATM analyzer, HP Internet advisor, and RadCom ATM analyzerSOFTWARE SKILLS: Salesforce, Enterprise Social Software (Jive Social Business Software), Netformx DesignXpert, SalesForce (CRM), HTML, PowerPoint, Excel, Word, MindManager, Adobe Acrobat, Visio, and Mac