Joe Jefferies Email & Phone Number

Columbia, MO, US

Fayette, Missouri, United States

• Direct and oversee all areas of campaign operations, including strategic planning, fundraising, field outreach, messaging, marketing, staff recruitment and retention, and volunteer management, ensuring cohesive and.
• Develop a strategic budget with the Campaign Budget and Finance Director and Treasurer, ensuring maximum expenditure efficacy and adaptability in a volatile fundraising environment.
• Operate and lead a vibrant grassroots fundraising campaign, leveraging innovative technology to achieve historic results, including a 3-to-1 fundraising advantage over the incumbent opponent in Q1 2024, setting a.
• Conceptualize and execute strategic field outreach and messaging strategies, maximizing voter contacts and increasing positive IDs in a politically adverse district, communicating an accessible, positive message across.
• Garner earned media coverage, highlight district needs, and amplify the campaign's message across multiple formats.
• Create and distribute marketing campaigns via Mailchimp, achieving an average 515% monthly ROI.

Columbia, Missouri, United States

• Strategically increased and maintained CPS service utilization rate from 19% to 34% by implementing targeted performance management initiatives, monthly all-discipline meetings, comprehensive training, and fostering a.
• Collaborate on the development, piloting, and rollout of BHCC process improvements, including a gold-standard screening and intake process now adopted systemwide.
• Spearheaded the creation and implementation of a bridge case management initiative, significantly reducing missed appointments and expediting service placements for vulnerable clients.
• Authored and shaped systemwide BHCC policies on internal operations and third-party agency relationships, ensuring alignment with BBH standards and compliance with state (CSR) and federal (CFR) laws, accreditation.
• Enhance operational effectiveness, audit readiness, and industry-leading standards of care through consultation with Director-level stakeholders, preparing for and participating in Missouri Department of Mental Health.
• Leverage Excel and Microsoft Office to develop and analyze traffic heatmap and other KPI reports, enabling BHCC leadership statewide to forecast visits, enable data-driven decision-making, develop effective staffing.

Columbia, Missouri, United States

• Deliver compassionate, non-clinical peer support tailored to service users’ unique needs and recovery goals, aligning with the Missouri CPS Code of Ethics.
• Employ an empathetic approach to assist service users across a spectrum of crises, including substance use, suicidal ideation, homelessness, and various behavioral health concerns, fostering an environment of.
• Leverage personal recovery experiences to empower service users, nurturing their identification of strengths and resources while facilitating connections to community supports.
• Craft personalized narratives that promote recovery-oriented thinking, optimism, and hope, enabling service users to proactively engage in their healing journey.
• Employ evidence-based crisis intervention techniques to ensure service utilizer safety and alleviate anxiety during high-acuity moments, implementing best practices to enhance overall treatment outcomes and offer.
• Collaborate seamlessly with interdisciplinary team of behavioral health professionals, including psychiatrists, therapists, case workers, nursing staff, and behavioral technicians, co-creating comprehensive treatment.

Columbia, Missouri, United States

• Successfully solicited over $100,000 in monetary contributions and $20,000 in in-kind donations across two fiscal cycles by engaging sponsors from diverse sectors, overcoming political and economic challenges through.
• Led the integration of advanced CRM software, enhancing tracking capabilities for fundraising and sponsor base expansion. Delivered comprehensive monthly fundraising reports to inform budget decisions and strategic.
• Created, managed, and reviewed organizational policies, ensuring alignment with strategic goals and regulatory compliance.
• Established partnerships with local minority advocacy groups and healthcare providers, facilitating access to critical services during PrideFest and positioning the event as a beacon of inclusivity.
• Collaborated with operations and marketing teams to optimize festival planning and footprint. Recruited, trained, and managed volunteers, ensuring seamless execution of festival activities and sponsor satisfaction.

Columbia, Missouri, United States

• Provided welcoming, friendly, and knowledgeable service to guests in a fast-paced, high-volume, upscale dining environment
• Maintained menu knowledgeability through daily changes to small plates, entrees, wine, and beer to ensure a quality guest experience
• Assisted bartenders with developing rotating craft cocktails that delighted guests and helped reduce overstock liquor inventory, increasing restaurant profitability
• Worked high-volume holidays and events including New Year’s Eve, Valentines Day, University of Missouri Graduations, and more serving multiple large parties while ensuring every individual guest received a top-notch.
• Established relationships with guests who became regulars and friends, driving guest retention and restaurant revenue
• Assisted in the training and development of new servers at Sycamore, guiding them through our extensive menu and wine and beer list to aid in their growth and development

Columbia, Missouri, United States

• Co-founded organization in response to ongoing mental health and substance abuse crisis within Columbia’s retail, service, entertainment, and hospitality workers
• Presented NARCAN Administration and Overdose Prevention seminar in conjunction with the Columbia Police Department and Valley Hope of Boonville to provide community with information on the use of Naloxone (NARCAN).
• Worked with civic leaders and organizations including Columbia City Council and the Boone County Department of Health and Human Services to improve local response to mental health crises and overdose prevention methods
• Served on county-wide task force centered on reducing overdose deaths in Columbia and Boone County through direct education, local marketing, and improved emergency response strategies
• Spoke before governmental elected bodies as an apolitical organization to advocate for the mental and physical wellbeing of Columbia’s industry community and to encourage positive change at the local level
• Recruited board members to serve in roles such as treasurer, secretary, and community mental health liaison

Columbia, Missouri, United States

• Provided unmatched service to all guests through bar and menu knowledge, individualized approach, and attention to detail resulting in industry-leading sales and service results
• Collaborated with management to develop successful schedule planning, inventory usage, and waste reduction strategies to maximize restaurant profitability
• Coached peers on best practices in utilizing POS, menu knowledge, bar knowledge, and other resources to deliver five star service to all guests and drive restaurant revenue
• Developed relationships between front and back of house to ensure overall guest satisfaction
• Assisted in resolving staffing shortages through COVID-19 pandemic via-a-vis fostering healthy, mutually beneficial relationships between restaurant ownership and hourly/salaried employees
• Worked to mitigate staffing issues through local recruiting, peer development, and restaurant community coalescence

Columbia, Missouri, United States

• Crafted cocktails at volume with speed and accuracy to delight guests and drive additional sales for Red Lobster
• Provided restaurant-leading service to bar guests, high-tops, and traditional tables while making and mixing drinks for servers and completing running bar sidework
• Collaborated wIth guests and peers to develop cocktail recipes to utilize excess product and maximize bar profitability
• Provided knowledge about beers, wines, and spirits to servers, fellow bartenders, and guests to increase additional sales for restaurant

Columbia, Missouri, United States

• Delighted guests with outstanding personal service that drove sales results and guest retention
• Produced 10-15% of restaurant weekly sales volume between Bartender and Server roles
• Utilized menu knowledge to suggestively upsell to guests to increase personal check and tip average while also driving restaurant revenue and profitability
• Consistently performed above restaurant averages in KPIs including sales, comps, customer feedback surveys, and moreTrained new servers in guest experience delivery, menu knowledge, and food handling to develop peers.

Columbia, Missouri, United States

• Delivered outstanding results in accuracy and efficiency within the takeout function, leading a small team to deliver thousands of dollars a week in takeout revenue with minimal comps and returns
• Collaborated with management to create strategies to increase productivity, efficiency, and accuracy in the takeout process
• Developed plans for high-volume takeout holidays and supervised teams to ensure order timeliness and accuracy while delighting the takeout guest ensuring return visits
• Coached and trained takeout team members to deliver long-term results in retention and profitability inside of the takeout function

Columbia, Missouri, United States

• Welcomed guests warmly into the restaurant and initiated their Red Lobster experience with a smile
• Performed essential tasks such as fielding phone calls, running food, expediting, and maintaining restaurant cleanliness while assisting servers with caring for guests during their visit
• Trained new hosts within the host job function to develop strong candidates to serve in the role

Columbia, Missouri Area

• Developed high-performing store leadership and stylist team by recruiting, training, and developing top talent and utilizing company resources to standardize onboarding processes and training program
• Leveraged leadership's individual skill sets to delegate tasks effectively into unique DORs and ensure efficiency in completing tasks
• Quickly and efficiently resolved customer concerns and ensured world-class customer service for every guest
• Conducted self-scan store inventory for merchandise in store
• Served as district Mission Monday and Philanthropy Captain and ensured district-wide passion for our Give Back model
• Coordinated schedules and assigned associates' shifts based on associates' skill sets including selling shifts, shipment shifts, visual shifts, and more

Columbia, Missouri, United States

• Improved store metrical performance by an average of 5.6% in areas including sales goal, sales comp, conversion, and other metrics
• Served as a mentor-leader to teach and train all store management to develop a high-performing management team with strong business acumen, revenue generating DOR skill sets, and outstanding leadership competencies
• Developed and managed a outstanding team of personal stylists and support associates by providing sales and metrical objectives, then providing coaching and recognition based on performance to set goals
• Utilized sales, metrical, and financial reporting daily to develop short- and long-term business strategies that drive sales and profitability at the store level
• Recruited top talent to serve in multiple roles at location by conducting regular field recruiting trips and actively engaging in in- store recruitment efforts
• Interpreted, planned, and executed all visual merchandising directives to elevate customer experience and drive business results

Chicago, Illinois

• Provided exceptional and comprehensive service to ShopperTrak’s largest retail clients (75+ locations) through support, analysis, and other essential account management activities
• Assisted retailers in developing, implementing, and succeeding with fleet-wide traffic strategies through ShopperTrak’s unique pilot program that provides retailers with unparalleled support including: direct training.
• Traveled nationally to clients’ headquarters to provide quarterly analysis of financial and traffic performance, and worked with executives to improve ongoing performance by better leveraging traffic through labor.
• Collaboratde with sales team to create strategies to build value and reduce risk in existing accounts by adding additional ShopperTrak products where appropriate and capture opportunity with new clients through pilots
• Worked with support and operations teams to ensure the seamless delivery of ShopperTrak solutions from installation to production

Greater Chicago Area

• Lifted store performance to sales goal to #1 in the region after seven months in role while delivering top results in key metrical performance including comparable sales, delta spread, multi-channel sales penetration.
• Consistently a top performer in key loyalty metrics including credit and e-mail capture
• Partner with district leadership to oversee multiple business units with revenues ranging from $1.5M+ to $4.5M+ during periods of management transition
• Served as district loyalty coach and worked directly with district and regional management to improve results and district consistency in credit performance
• Revolutionized use of Indeed as a recruiting tool for Chicago/Wisconsin/Indiana market to fill district leadership roster
• Trained new store managers on business reporting, selling model, brand values, and other company tools and mentored them during their onboarding process

Chicago, IL

• Improved store YTD performance to Sales Goal by 19% and YTD performance to LY by 15% during first 100 days in role by implementing sweeping business turnaround strategy that affected all areas of store operation and.
• Taught, trained, and mentored store leadership to develop a high-performing leadership team with strong business acumen, revenue generating DOR skill sets, and outstanding leadership competencies
• Fully staffed and trained store team within first 30 days in role to quickly improve business performance
• Trained and promoted three new leaders into sales lead roles during four months in role
• Trained district and store leadership how to utilize and leverage upgraded business reporting tool to understand and increase district and store performance
• Oversaw planning and execution of all visual merchandising activities at multiple locations to ensure revenue-generating excellence in the visual function

Chicago, IL

• Improved store YTD sales and metrical performance by high single- to low double-digit percentages within first seven months in role by assisting Store and District Manager in developing and implementing new strategies.
• Taught, trained, and mentored peer-level management to develop a high-performing management team with strong business acumen, revenue generating DOR skill sets, and outstanding leadership competencies
• Developed and managed a outstanding team of personal stylists and support associates by providing sales and metrical objectives, then providing coaching and recognition based on performance to set goals
• Utilized sales, metrical, and financial reporting daily to develop short- and long-term business strategies that drive sales and profitability at the store level
• Recruited top talent to serve in multiple roles at location by conducting regular field recruiting trips and actively engaging in in-store recruitment efforts
• Assisted GSM in multiple administrative and HR functions including hiring, on boarding, and training activities.

Columbia, Missouri Area

• Led, motivated, and coached store team to achieve #1 sales comp and plan results in company and double-digit increases in all metrics including UPT, ADS, S/TR, and conversion for the FY 2014
• Generated six-figures in sales annually, sales per hour 85.3% higher than the store average, and maintain outstanding results across Key Performance Indicators including UPT, ADS, and others averaging 47.6% higher than.
• Led teams in executing, updating, and maintaining all visual directives, and ensure compliance with prescribed visual standards to drive business results and elevate client experience
• Collaborated with district and regional management on merchandising strategies and travel regularly between markets to coordinate and assist in visual updates
• Coached and developed high-performing associates in sales and other Key Performance Indicators to maximize profitability and ROI
• Cultivated long-term customer relationships and build brand loyalty to maximize client retention, and coordinate and assist in outreach events to acquire new customers

Fayette, Missouri

• As the CMU Campus Store Merchandising and Marketing intern I further cultured my visual merchandising talents and gained experience creating in-store marketing.
• Conceptualized, designed, and executed all visual merchandising in an approximately 3,000 square foot store with inventory ranging from emblematic apparel to sports equipment
• Created all marketing for promotions and products in the store and determined placement of signage and other marketing to drive store sales and profitability
• Worked with Campus Store management team to develop merchandising plans to support business and university needs

Fayette, Missouri

As a Patron Service Representative at the Smiley Memorial Library on the Central Methodist University campus I held a multifaceted role and worked with an interdisciplinary team of other students, faculty, and staff to accomplish organizational goals and make the library an effective service for the campus and surrounding community.

Fayette, Missouri

As a Peer Tutor for the Center for Learning and Teaching on the Central Methodist University campus I acted as a peer mentor and tutor to students with intellectual disabilities. I worked closely with these students, their professors, and CLT staff to enhance the collegiate experience of these students. I tutored students in multiple subject areas.

Columbia, Missouri Area

• As a wardrobe stylist at Express I cultivated my sales experience, wardrobing skills, and visual merchandising prowess. I worked closely with my supervisors and other associates to deliver results on the store’s bottom.
• Exceeded performance expectations using Express’ customer touch points to maximize customer satisfaction on the sales floor, in the fitting rooms, and at the cash wrap
• Communicated product knowledge to customers frequently and effectively
• Gained visual merchandising experience by participating in monthly floor set updates and assisted in solving challenges presented by each floor set
• Used POS system to quickly and accurately process transactions, enter customers into loyalty program, and process Express credit card applications
• Top credit performer; processed as many as five credit applications per shift

Master Of Science - Ms, Crisis/Emergency/Disaster Management

Master Of Social Work - Msw, Social Work

Associate Of Arts - Aa, Psychology

Bachelor’S Degree, Marketing

Activities and Societies: Alpha Phi Omega, Chorale, Opera, Alpha Lambda Delta Honor SocietyCumulative GPA: 3.94 Honor's Senior Thesis.