Working in the Empowering Our People tribe to drive organisational transformation projects and continuous improvement across core corporate services and enable Genomics England to attract and retain the best peopleKey projects- Drive the blended working model and enable a regional estates strategy for GEL including opening up an additional office in the North of England and overseeing an office move within London- Facilitating the organisational planning process, working closely… Show more Working in the Empowering Our People tribe to drive organisational transformation projects and continuous improvement across core corporate services and enable Genomics England to attract and retain the best peopleKey projects- Drive the blended working model and enable a regional estates strategy for GEL including opening up an additional office in the North of England and overseeing an office move within London- Facilitating the organisational planning process, working closely with ELT and key SMEs across the business to ensure priorities, budgets and workforce requirements are clearly identified and costed, and dependencies mapped to develop a deliverable yet ambitious plan- Drive a service mindset across the 8 corporate functions within GEL, putting users at the heart of decisions, processes and communications to drive greater efficiencies - Develop and deliver a series project and change management methodologies to ensure projects run on time, on budget and land with impact. Projects including key infrastructure projects such as travel management solution, intranet and compensation strategy. Show less

Working with a number of social enterprises and education providers on bespoke projects to scope, define, pilot and roll out programmes and services.Client projects included- Development of outreach strategy, case for support and supporting collateral- Development of 3 to 5 year strategy and business plans- Service journey mapping and operating model review- Creation of an adaptable cost model for service offers

Leading the service design, evaluation and insight functions to drive innovation and quality for the Help to Claim programme. Help to Claim helps people understand their entitlements to universal credit and supports claimants up until point of first installment.Key achievements include- Piloting and fully launching a British Sign Language (BSL) interpretation service into the Help to Claim programme, thus making advice on universal credit access to those with sight impairments-… Show more Leading the service design, evaluation and insight functions to drive innovation and quality for the Help to Claim programme. Help to Claim helps people understand their entitlements to universal credit and supports claimants up until point of first installment.Key achievements include- Piloting and fully launching a British Sign Language (BSL) interpretation service into the Help to Claim programme, thus making advice on universal credit access to those with sight impairments- Oversaw the commissioning and delivery of a number of evaluations to understand the impact of Help to Claim and the public value Show less

Setting the agenda for the design and development of the volunteer customer journey and strategy, for both the face to face and online offer. I worked in collaboration with colleagues across the U.K. to ensure high quality volunteer management is delivered for almost 6,000 volunteers and secondees. Key Achievements- Led an organisational transformation strategy for volunteering to enable The Trust to reach a million young people over the next decade through re-defining the role… Show more Setting the agenda for the design and development of the volunteer customer journey and strategy, for both the face to face and online offer. I worked in collaboration with colleagues across the U.K. to ensure high quality volunteer management is delivered for almost 6,000 volunteers and secondees. Key Achievements- Led an organisational transformation strategy for volunteering to enable The Trust to reach a million young people over the next decade through re-defining the role volunteering could play, establishing the required infrastructure and improving the volunteer customer experience- Led the design of a new online volunteer offer for Prince's Trust Online, shaping the volunteer journey, operational management work and integrated products to enable impactful e-mentoring. The programme is fast paced and uses a test, learn and adapt approach to development- Oversaw the strategy and execution of a national culture change programme, underpinned by the introduction of a new CRM for volunteer management across six regions and countries Show less

Working in the National Volunteering and Uniformed Partnerships team to develop and drive strategic objectives through regional and country Volunteering teams. Providing volunteer management framework and resources to fully utilise 6,000 volunteers, Young Ambassadors, secondees and delivery partners across the U.K to meet programme need.Key Skills/Achievement- Volunteering workstream lead for the integration of the Mosaic programmes into The Prince's Trust's operating framework-… Show more Working in the National Volunteering and Uniformed Partnerships team to develop and drive strategic objectives through regional and country Volunteering teams. Providing volunteer management framework and resources to fully utilise 6,000 volunteers, Young Ambassadors, secondees and delivery partners across the U.K to meet programme need.Key Skills/Achievement- Volunteering workstream lead for the integration of the Mosaic programmes into The Prince's Trust's operating framework- Led a culture change project to streamline and re-prioritise regional and country teams' work streams to provide a more personalised approach for volunteers- Enabling operational excellence working with regional and country Volunteering teams to achieve outstanding national volunteer survey results Show less

Working in the National Volunteering team to support regional and country offices support over 6,000 programme and office volunteers. Tasks include performance reporting, quality management, piloting new approaches to volunteer management and developing volunteer resources and training.Key Skills/Achievements-Consultation, development and facilitation of training for Omani Mentorship programme - Project-management and evaluation of a national survey, analysing a dataset in… Show more Working in the National Volunteering team to support regional and country offices support over 6,000 programme and office volunteers. Tasks include performance reporting, quality management, piloting new approaches to volunteer management and developing volunteer resources and training.Key Skills/Achievements-Consultation, development and facilitation of training for Omani Mentorship programme - Project-management and evaluation of a national survey, analysing a dataset in excess of 1200 respondents- Support in a national review of Progression Mentor role; including coordinating stakeholder groups, developing an operations manual and piloting and implementing new processes Show less

I used my adaptable communication skills when working in a number of secondary schools, supporting students with SEN (Special Education Needs) ; learning disabilities and behavioral issues. I spent a four month period working with Meadows Community School.

I played a crucial role in raising £3.5 million in one year for the organisation. I focused on securing and developing fundraising streams through UK university students, administered by the management of voluntary team leaders who recruited and supported participants fundraising for International Challenge Events. I co-ordinated recruitment drives, account-managed participants' fundraising and successfully project-managed several national fundraising and awareness raising events.

I developed clear and concise communication with a variety of age groups whose first language was not English and honed my French language skills.