Transition Engineer
• Experience with various firewalls, identifying VPNs/licenses and preferably finding and exporting config files, identifying firmware versions and warranty end dates.• Experience with identifying managed switches,identifying VLANs/subnets, finding, and exporting configuration files, identifying firmware versions and warranty end dates.• Experience with VMware/Hyper-V/Azure, identifying host machines, virtual machines and Azure AD services.• Experience with MS Server 2012-2022, ability to identify automatic services, server roles/GPOs, mapped drivers and printers, and warranty end dates.• Experience with SAN/NAS devices and the ability to identify firmware versions and warranty end dates. Understanding of various backup applications (Veeam preferred).• Experience with Service Desk operations, ticket lifecycle, incident and service request management, problem management, knowledge management, SLA/OLAs, KPIs, and ticket prioritization.