Joe Kavanagh Email & Phone Number

Atlanta, Georgia, Us

• Responsible for supervising a team of talented development engineers who design, improve, and implement innovative software solutions • Oversee the software development process• Manage stakeholder communication and engagement • Analyze, forecast, and manage budgets to determine the most efficient and cost-effective methods to implement the required solutions• Ensuring software code is properly developed, tested, archived, and delivered• Financial planning, organizing, directing, and reporting • Compensation and performance evaluation

Atlanta, Georgia, Us

Guides engineering activities for software, controls, and mechanical projects:• Developing and delivering on Project Plans• Resource management• Stakeholder engagement• Financial management (in SAP) including forecasting, budget management, and invoicing• Managing Risk, Change, and Preempting Potential Problems• Developing Client Relationships• Monitoring Quality and KPI Processes

Ada, Michigan, Us

Responsible for managing software development projects and global corporate employee training programs through all phases -Initiating: • Wrote Project Charters • Interviewed Stakeholders to Gather Requirements• Assess Needs and Gaps• Gathered and Prioritized DataPlanning:• Documented Project Scopes• Facilitated Stakeholder Collaboration in a Diverse Global Environment• Developed Project Plans, Gantt Charts, and RACI Matrices (MS Project and Excel) • Created Network Diagrams and Workflow Charts (Visio)Execution:• Coordinated and Monitored Cross-Functional Teams• Managed Timelines• Maintained Stakeholder Engagement• Performed Quality Assurance ActivitiesMonitoring:• Coordinated and Documented Change Approvals• Compiled Program Evaluation Data• Produced Executive Status ReportsSystems Analysis, Administration, and Support:• Amway University (SAP Jam) - Global Sales Academy development and maintenance• LMS (SumTotal) course formatting (SCORM) and utilization reporting• Microsoft SharePoint development and maintenance• Systems Administrator for various other platforms, reinforcement tools, and assessmentseLearning Development (Created Over 45 Courses): • Articulate Storyline 2, Articulate Studio, Camtasia, Adobe Design Suite, Self-Assessments, Training Reinforcement Applications, Translated 7 Languages Key Highlights:>> Project Manager for the development and implementation of programs in 50 countries. >> Global Trainer for an enterprise-wide ERP implementation (Oracle EBS).

• Consulted with clients and staff regarding technologies including; ◦ Telecom and Wide Area networks ◦ Communications systems ◦ Servers, Firewalls, Routers, Switches, LANs ◦ Plus a wide array of software solutions• Monitored quality and timeliness of all phases of project solution implementations from initiation through deployment.• Developed curriculums and tools used to train staff and educate clients about technology solutions.• Managed stakeholder engagement• Initiated projects• Developed project scopes and risk assessments• Created project plans in MS Project• Created network diagrams in Visio• Performed quality assurance• Resolved conflicts• Validated deliverables• Integrated individual projects using the triple constraints of scope, schedule, and cost during a 3000 user migration from TDM to VoIP.

Madison, Wi, Us

Solution Development Consultant (2007 - 2010) • Business Analysis • Solution Design • Configuration Documentation • Proposals and RFP responses • Customized marketing collateral • Presentations in seminars, trade shows, and technology groups • Design and facilitation of client and staff product/systems trainingProject Manager (2005 - 2007) • Managed stakeholder collaboration, workflow schedule, and quality assurance of project solution implementations - from initiation through deployment. • Managed over 500 implementations with budgets ranging from $20,000 to $1.5M.Key Highlights:>> Spearheaded the successful launch of the hosted UC system in 2008, generating over $2.5M in new contract revenue for the West MI office.>> Finished over 100% of goal in 2005, 2006, 2007, 2008, and 2009.

Burlington, Ma, Us

Systems Engineer (2000-2004)• Analysis, configuration, and trouble shooting of carrier-grade networks and telecommunications systems in a data/voice converged network of 100,000+ clients.• Technologies included: ◦ Cisco and Juniper routers◦ Lucent 5ESS and Nortel carrier voice switches◦ Linux access servers◦ Octel and Comverse voicemail servers◦ LRN/LNP databases◦ Adtran channel banks◦ DSLAMS◦ WAN routing◦ Remote cable pair testing◦ Remedy trouble ticketing system. • Contributed to the technical knowledge of the staff through the facilitation of regular training.• Documented Standard Operating Procedures and assisted in company optimization.Technical Support (Helpdesk) Analyst: 1998 - 2000• Supported users on issues regarding:◦ Modem/router configuration◦ IP Addressing; DNS, DHCP, TCP/IP◦ PC hardware • Proficient in troubleshooting various systems including:◦ Windows 95, 98, NT 3.51, NT 4.0, ◦ Mac OS 8 & 8.5◦ Web browsers Internet Explorer v. 3 – 5.1 and Netscape v. 3 – 4.8◦ E-mail clients for Microsoft, Netscape, and Eudora. • Assisted in web development, producing and maintaining several websites.

• Designed and coded custom webpages using HTML, JavaScript, and metatags. • Wrote compelling advertising, web content, and designed graphics.• Established a market presence in select targeted segments through search engine optimization (SEO), Google AdWords and AdSense (PPC), newspapers/newsletters, and mail.• Measured campaign effectiveness with Google Analytics and third party tracking software.

Owner/operator of a small rental property business.• Researched and analyzed regional markets to locate opportunities with the highest margin potential.• Secured appropriate licenses, contractor agreements, and financing.• Negotiated and procured properties.• Managed marketing, leasing, tenant relationships, documentation, finances, legal issues, and maintenance.

Basking Ridge, Nj, Us

• Maintained a client base of national business accounts.

Master Of Arts (M.A.) Coursework, Organizational Performance And Leadership

Pmp Training

Bachelor Of Business Administration (B.B.A.)

Associate Of Business Administration (A.B.A.)

Business/Corporate Communications

Business/Corporate Communications

Cisco Ios Configuration

Cisco Networking Fundamentals

Pc Operating Systems - Maintenance And Trouble Shooting