Joe Kikta Email and Phone Number
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I have a passion for using social media and social media data to impact business decisions and outcomes. For the last 9+ years I’ve been building and activating social listening, social media management, competitive benchmarking, and issue monitoring tools and strategies to improve content performance, public relations, marketing, product innovation and customer care.My diverse experience in social intelligence, social media marketing, sales, process reengineering, information technology, and project management provides a unique perspective that contributes to team success. I also have a Marketing MBA from the University of Cincinnati. Specialties: social intelligence, social listening, social media, social media marketing, data prep, data visualization, Tableau, target marketing, marketing management, web marketing, online marketing, digital marketing, branding, search engine marketing, search engine optimization, SEO, SEM, PPC, analysis, project management, program management, customer relationship management, MBA
Northstar Solutions Group, Llc
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Senior Social Intelligence ConsultantNorthstar Solutions Group, Llc Apr 2024 - PresentBlue Bell, Pa, Us -
Senior Analyst, Social Business IntelligenceUnited States Postal Service Jul 2023 - Apr 2024Washington, D.C., Us• Contribute to recurring reports summarizing social and traditional media of brand and industry• Improve social listening queries and help manager vendor• Analyze and improve existing technology and operations -
Social Intelligence ConsultantFreelance Mar 2023 - Apr 2024• Analyze and derive cultural, brand, industry and audience insights from social media data• Improve queries/filters and categorize social media data for further analysis
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Social Media AnalystConvosphere Mar 2023 - Apr 2024London, London, Gb• Develop product, brand and category insights from social media data• Improve queries/filters and categorize social media data for further analysis -
Social IntelligenceU.S. Bank Jan 2015 - Jan 2023Minneapolis, Mn, Us• Helped create inaugural social listening program to benchmark against competitors, monitor sponsorships, and monitor for potential events impacting reputation• Developed actionable insights for social media content and community management• Evaluated social media impact of PR events and recommended actions• Created and maintained Tableau dashboards to track and analyze KPI for reporting and ad hoc analysis to support social customer care, customer experience and social media content creators• Merged and cleaned data from social networks and management systems to build complete views of performance, create custom metrics and standardize metrics using Tableau Prep and Alteryx• Evaluated and on-boarded social listening and social media management tools• Worked with a local startup to co-develop innovations in benchmarking competitor content and identifying cultural trends -
Social Media MarketingU.S. Bank Jan 2013 - Jan 2015Minneapolis, Mn, Us• Planned and implemented Social Media Marketing strategies for Consumer Banking• Advised other business lines on Social Media• Managed special projects, including evaluating and implementing new software tools -
Marketing/Social Media ConsultantSelf Employed Mar 2010 - Jan 2013• Helped build a community of local professionals committed to building strong relationships through Social Media and monthly networking events. Engage the community through Twitter, Facebook, LinkedIn, Foursquare and soon Google+.• Worked with businesses to develop Marketing strategies/plans, implement Social Media programs, improve website performance, and manage PPC campaigns• Developed Social Media strategies that integrate with existing Marketing and PR strategies. Helped businesses focus their efforts according to their limited resources and overall goals.
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Project ManagerCbts At Luxottica Retail Jan 2012 - Nov 2012Cincinnati, Ohio, Us• Helped LensCrafters’ Store Operations, Inventory Planning, and Product groups prepare for a conversion to new Oracle and SAP planning and inventory computer systems• Acted as a liaison for the brand to the IT project team and other internal partner groups• Helped develop new processes and training necessary for post-conversion -
Senior Project ConsultantUsc Consulting Group Feb 2008 - Jan 2012Tampa, Florida, Us• Helped clients improve their operations to increase revenue and reduce costs• Identified opportunities to improve business processes and worked with client teams to implement and manage change -
Implementation/Operations ManagerPomeroy It Solutions Feb 2007 - Nov 2007Hebron, Ky, Us• Managed operations for the Small/Medium Business (SMB) portion of the Global Service Desk• Managed projects implementing new client help desks in the Global Service Desk -
Program ManagerPomeroy It Solutions Dec 2003 - Feb 2007Hebron, Ky, Us• Managed the corporate IT Help Desk and Desk-side Support group for Luxottica Retail• Implemented process improvements, including scheduling and work management• Negotiated and delivered all Service Level Agreements at a high level -
Project Coordinator/EngineerPomeroy It Solutions Aug 2002 - Dec 2003Hebron, Ky, Us• Provided leadership to consultants and managed customer relationships on systems conversions• Coordinated and supported engineers on nationwide technology rollout for AIT• Performed systems conversions for US Bank and Citibank sites -
Marketing RepresentativeAcosta Sales & Marketing Jan 2001 - Aug 2002Jacksonville, Fl, UsResponsible for new product placement, special promotion placements, and general distribution of represented products in Topps grocery stores throughout Greater Cleveland. -
Division ManagerPrimerica Financial Services Jun 1998 - Aug 2002Duluth, Georgia, UsDirected all marketing plans including distribution, target marketing, lead generation, cross-selling and customer retention. Managed and led a team of 15 financial analysts. Recruited, trained and developed new analysts. Developed 5 Managers in Cincinnati and Cleveland to the point where they were successful as independent agents. Provided personal financial consulting to clients including investment, debt and insurance management. Taught clients financial concepts and rules about money. -
Project Manager/Marketing SupportBlue Chip Computers Jul 1996 - Jun 1998Provided project management and technical consulting for computer technology projects. Managed project for Air Force involving firewalls/network security. Provided project management and consulting for Greater Cincinnati HealthBridge to install a citywide network connecting medical centers, physicians, and insurance companies in Cincinnati and Northern Kentucky area.Provided internal marketing and sales support. Created web pages and marketing material. Represented Blue Chip at marketing events. Made sales calls to potential clients.
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Networking Systems EngineerPomeroy It Solutions Sep 1993 - Jun 1995Hebron, Ky, UsProvided networking consulting for existing and new clients throughout the Cincinnati and Northern Kentucky area. Experience with network installations, network upgrades, network troubleshooting and remote location installations. Outsourced for special projects and information center work at Procter & Gamble for 6 months. Team leader on Square D project, traveling around the U.S. for 3 months performing network installations at sales offices. -
Systems Integration SpecialistPomeroy It Solutions Jan 1992 - Sep 1993Hebron, Ky, UsLead Systems Integration Specialist for 8 projects. Installed computer systems for Procter & Gamble employees on-site. Responsible for all new system installations at P&G's Sharon Woods Technical Center from 7/92 to 5/93. Experience with installation and migration projects involving 10 to 100 plus systems. Promoted to Networking Systems Engineer.
Joe Kikta Skills
Joe Kikta Education Details
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University Of Cincinnati Carl H. Lindner College Of BusinessMarketing -
Miami UniversitySystems Analysis -
Parma Senior HighHigh School
Frequently Asked Questions about Joe Kikta
What company does Joe Kikta work for?
Joe Kikta works for Northstar Solutions Group, Llc
What is Joe Kikta's role at the current company?
Joe Kikta's current role is Social Intelligence | Social Listening | Social Media Analytics | Social Media Insights | Marketing | Collaborator | Innovator.
What is Joe Kikta's email address?
Joe Kikta's email address is jo****@****ank.com
What is Joe Kikta's direct phone number?
Joe Kikta's direct phone number is +174053*****
What schools did Joe Kikta attend?
Joe Kikta attended University Of Cincinnati Carl H. Lindner College Of Business, Miami University, Parma Senior High.
What skills is Joe Kikta known for?
Joe Kikta has skills like Social Media Marketing, Online Marketing, Crm, Digital Marketing, Project Management, Social Media, Seo, Process Improvement, Sem, Online Advertising, Event Planning, Ppc.
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