Joe Kikta Email & Phone Number

Blue Bell, Pa, Us

Washington, D.C., Us

• Contribute to recurring reports summarizing social and traditional media of brand and industry• Improve social listening queries and help manager vendor• Analyze and improve existing technology and operations

• Analyze and derive cultural, brand, industry and audience insights from social media data• Improve queries/filters and categorize social media data for further analysis

London, London, Gb

• Develop product, brand and category insights from social media data• Improve queries/filters and categorize social media data for further analysis

Minneapolis, Mn, Us

• Helped create inaugural social listening program to benchmark against competitors, monitor sponsorships, and monitor for potential events impacting reputation• Developed actionable insights for social media content and community management• Evaluated social media impact of PR events and recommended actions• Created and maintained Tableau dashboards to track and analyze KPI for reporting and ad hoc analysis to support social customer care, customer experience and social media content creators• Merged and cleaned data from social networks and management systems to build complete views of performance, create custom metrics and standardize metrics using Tableau Prep and Alteryx• Evaluated and on-boarded social listening and social media management tools• Worked with a local startup to co-develop innovations in benchmarking competitor content and identifying cultural trends

Minneapolis, Mn, Us

• Planned and implemented Social Media Marketing strategies for Consumer Banking• Advised other business lines on Social Media• Managed special projects, including evaluating and implementing new software tools

• Helped build a community of local professionals committed to building strong relationships through Social Media and monthly networking events. Engage the community through Twitter, Facebook, LinkedIn, Foursquare and soon Google+.• Worked with businesses to develop Marketing strategies/plans, implement Social Media programs, improve website performance, and manage PPC campaigns• Developed Social Media strategies that integrate with existing Marketing and PR strategies. Helped businesses focus their efforts according to their limited resources and overall goals.

Cincinnati, Ohio, Us

• Helped LensCrafters’ Store Operations, Inventory Planning, and Product groups prepare for a conversion to new Oracle and SAP planning and inventory computer systems• Acted as a liaison for the brand to the IT project team and other internal partner groups• Helped develop new processes and training necessary for post-conversion

Tampa, Florida, Us

• Helped clients improve their operations to increase revenue and reduce costs• Identified opportunities to improve business processes and worked with client teams to implement and manage change

Hebron, Ky, Us

• Managed operations for the Small/Medium Business (SMB) portion of the Global Service Desk• Managed projects implementing new client help desks in the Global Service Desk

Hebron, Ky, Us

• Managed the corporate IT Help Desk and Desk-side Support group for Luxottica Retail• Implemented process improvements, including scheduling and work management• Negotiated and delivered all Service Level Agreements at a high level

Hebron, Ky, Us

• Provided leadership to consultants and managed customer relationships on systems conversions• Coordinated and supported engineers on nationwide technology rollout for AIT• Performed systems conversions for US Bank and Citibank sites

Jacksonville, Fl, Us

Responsible for new product placement, special promotion placements, and general distribution of represented products in Topps grocery stores throughout Greater Cleveland.

Duluth, Georgia, Us

Directed all marketing plans including distribution, target marketing, lead generation, cross-selling and customer retention. Managed and led a team of 15 financial analysts. Recruited, trained and developed new analysts. Developed 5 Managers in Cincinnati and Cleveland to the point where they were successful as independent agents. Provided personal financial consulting to clients including investment, debt and insurance management. Taught clients financial concepts and rules about money.

Provided project management and technical consulting for computer technology projects. Managed project for Air Force involving firewalls/network security. Provided project management and consulting for Greater Cincinnati HealthBridge to install a citywide network connecting medical centers, physicians, and insurance companies in Cincinnati and Northern Kentucky area.Provided internal marketing and sales support. Created web pages and marketing material. Represented Blue Chip at marketing events. Made sales calls to potential clients.

Hebron, Ky, Us

Provided networking consulting for existing and new clients throughout the Cincinnati and Northern Kentucky area. Experience with network installations, network upgrades, network troubleshooting and remote location installations. Outsourced for special projects and information center work at Procter & Gamble for 6 months. Team leader on Square D project, traveling around the U.S. for 3 months performing network installations at sales offices.

Hebron, Ky, Us

Lead Systems Integration Specialist for 8 projects. Installed computer systems for Procter & Gamble employees on-site. Responsible for all new system installations at P&G's Sharon Woods Technical Center from 7/92 to 5/93. Experience with installation and migration projects involving 10 to 100 plus systems. Promoted to Networking Systems Engineer.

Mba, Marketing

Bs, Systems Analysis

High School