Joe Klee Email & Phone Number

Mclean, Va, Us

• Responsible for auditing hotel groups focused on rate integrity, billing and opportunities for growth• Lead a weekly group pick up meeting to discuss groups and accuracy in their forecasting• Review group resumes• Proficient in Passkey and GRO

• Analyzed market trends and devised leasing strategies pertaining to market diversity and seasonal demand• Raised occupancy from 83% to 97% in a flat market while increasing market rents• Managed commercial and mixed-use buildings, reviewed applications and onboarded prospects• Administered all move-in details and kept tenants happy through customer service• Selected and managed sub-contractors for capital projects including roof and deck replacements resulting in 25% savings below budget and on time completion• Launched and proactively managed an Airbnb, earning over $60,000 in revenue, a 5.0 rating and Superhost status within the first year of operation

Mclean, Va, Us

• Completed a Hilton training program increasing knowledge in revenue management• Responsible for growing hotels room revenue and RevPAR• Analyze performance metrics and deliver daily strategy and pricing reviews

Palma De Mallorca, Balearic Islands, Es

• Managed a portfolio of over 150 hotels in the Northeast, grossing over seven million per year.• Regularly coordinated business trips to my market, pitching our business model, onboarding new hotels and uncovering opportunities for growth and expansion• Grew incremental revenue in 2018 by over $700,000 by negotiating hotel rates, allotments and new contracts including pre-buys

Altamonte Springs, Florida, Us

Successfully completed an intensive hospitality focussed management training program.

Ithaca, New York, Us

• Served as a night manager at a AAA Four Diamond Award-winning hotel, focused on guest satisfaction and customer experience contributing to top TripAdvisor and Yelp reviews• Directed operations of the front desk, bellstand, housekeeping departments and trained new employees generating high team member satisfaction • Improved efficiencies with the valet operations which lead to shorter wait times and improved customer satisfaction• Generated and compiled reports from the hotel’s property management system• Resolved guests complaints• Reconciled the hotel’s daily revenue

Houston, Texas, Us

• Assisted Sales, Marketing and Property Development Team • Advised the marketing team on techniques to streamline and improving the efficiency of their online reputation management program • Created a presentation on the importance of employee engagement in Senior Living for the CEO, which was ultimately delivered in a course at the University of Southern California

• Managed clients’ marketing campaigns, analyzed their conversion and customer satisfaction data resulting in 25% decrease in cost of new customer acquisitions and improvements in Yelp reviews• Developed and launched marketing events with over 300 attendees resulting in over 130% ROI• Analyzed conversion and customer satisfaction data and identified opportunities for improvement• Designed and managed email marketing campaigns and tracked and analyzed their performance• Advised companies on managing their eCommerce marketing campaigns• Consulted with clients on successful search engine optimization strategies

OSL Holdings is a publicly traded e-commerce company that specializing in data and analytics. Equality Rewards, a wholly owned division of OSL Holdings, focuses on bringing together minority and minority allied customers with businesses and brands that support minority communities or are minority owned and operated. The platform has launched in Los Angeles in the LGBT vertical and is being developed for the women run, African-American, Hispanic and veteran run markets.• Responsible for organizing email marketing campaigns• Networking with businesses and vendors to support a national launch

Historical renovations, real estate sales, rentals and property management.

New York, Ny, Us

• Proactively managed and upsold Saas based chat solution for global clients including Ford Motors, Yahoo, Cricket Communications, Sun Microsystems, Samsung, Estee Lauder, Sandals and Beaches Resorts• Grew Cricket Communication’s recurring monthly revenue by 134% through optimization of rules, AB testing, multivariate testing and collaborating closely with their chat center staff and agents• Increased Ford’s chat usage by 47% by introducing chat onto new sites including the Cash for Clunkers campaign and an internal Ford dealer site• Expanded Yahoo’s chat program to provide chat support for subscribers of UFC events• Grew a hospitality client's revenue by 37% while simultaneously increasing customer satisfaction ratings by 20%• Reviewed reports and scorecards analyzing KPIs with customers while focusing on identifying trends in re-engagement, conversion and opportunities for improvement• Analyzed chat transcripts and provided advice on staffing, hiring and compensation plans• Created and delivered interactive chat training to call center agents• Maintained client relationships while fostering growth by conducting regular meetings, preparing, and analyzing reports and developing customized tactics for success• Evaluated the impact and call to action of chat images through multivariate testing and analysis of clicks and conversion trends• Served as a subject matter expert, while building relationships with call center managers and staff• Created and tested rules designed to drive qualified site visitors to complete a sale• Directed quality assurance, user acceptance testing and helped trouble-shoot problems with clients and end users• Mentored new managers to develop the skills required to successfully perform in their role

New York, Ny, Us

• Performed as an extra acting in several operas including La Boheme, Turandot, War and Peace, Tosca, and Don Carlo

Alpharetta, Ga, Us

• Provided consultative B2B sales of conferencing, and online learning solutions to fortune 1000 accounts. Managed existing accounts and expanded account base through creating proposals, negotiating contracts, prospecting, and networking• Achieved 172% of quota• Ranked within top 10% of sales organization• Developed and delivered customer presentations to drive sales of conferencing, e-marketing and e-learning solutions for major national clientele• Managed existing accounts and expanded account base through cold calling, prospecting, and networking• Instructed clients on development of customer training modules to reduce their expenses and increase their bottom line• Sold Little Brownie Bakers an Adobe software and training solution that allowed them to automate their training on the sale of girl scout cookies

• Interviewed candidates and sold memberships for a social networking and event company• Managed a team of account executives which grew revenue by over 37% year over year• Planned, organized, and led group events (including ski trips and lectures)• Top Account Executive, surpassing 180% of goal attainment • Achieved 105% of goal attainment in 2004, 158% for 2005, 200% in 2006 and 180% in 2007• Top account executive - 2006 & 2007

Dallas, Tx, Us

• Acquired new businesses and grew existing accounts by networking, solution selling, cold calling, representing the company at trade shows and responding to RFPs• Increased account revenue by selling to C-level executives and optimizing the existing client base. Fortune 1000 clients included Sony, Nokia and Ericson• Ranked within top 7% of sales organization• Successfully grew market share by acquiring new business, providing customer service, troubleshooting and optimizing the existing client base• Designed and delivered presentations to large groups (50+) of account executives• Elected to a leadership position on Branch Council• Negotiated new contracts with Sony and Siemens, increasing Sony's spend by 32% and Siemens by 27%• Designed and delivered presentations to large groups (50+) of account executives• Organized community service programs & AT&T company team for Chase Corporate Challenge 5K race

Event planning and media relations.

New York, Ny, Us

• Provided research, investment and tax advice pertaining to 401K accounts• Series 7 and Series 63 certified• Assisted retirees in making informed, knowledgable decisions pertaining to their 401K savings

Us

Children ski instructor.

• Purchased supplies, negotiated contracts, and oversaw the production of point of purchase signs and displays• Coordinated domestic and international shipping operations• Responsible for coordinating the production and delivery of displays for Estee Lauder

Mmh, Hospitality Administration/Management

B.A., Double Major: Economics & Political Science

Nj Teaching Certificate

Continuing Education

Education record