Joe Klee Email & Phone Number

Mclean, VA, US

• Responsible for auditing hotel groups focused on rate integrity, billing and opportunities for growth
• Lead a weekly group pick up meeting to discuss groups and accuracy in their forecasting
• Review group resumes
• Proficient in Passkey and GRO

• Analyzed market trends and devised leasing strategies pertaining to market diversity and seasonal demand
• Raised occupancy from 83% to 97% in a flat market while increasing market rents
• Managed commercial and mixed-use buildings, reviewed applications and onboarded prospects
• Administered all move-in details and kept tenants happy through customer service
• Selected and managed sub-contractors for capital projects including roof and deck replacements resulting in 25% savings below budget and on time completion
• Launched and proactively managed an Airbnb, earning over $60,000 in revenue, a 5.0 rating and Superhost status within the first year of operation

Mclean, VA, US

• Completed a Hilton training program increasing knowledge in revenue management
• Responsible for growing hotels room revenue and RevPAR
• Analyze performance metrics and deliver daily strategy and pricing reviews

Palma De Mallorca, Balearic Islands, ES

• Managed a portfolio of over 150 hotels in the Northeast, grossing over seven million per year.
• Regularly coordinated business trips to my market, pitching our business model, onboarding new hotels and uncovering opportunities for growth and expansion
• Grew incremental revenue in 2018 by over $700,000 by negotiating hotel rates, allotments and new contracts including pre-buys

Altamonte Springs, Florida, US

Successfully completed an intensive hospitality focussed management training program.

Ithaca, New York, US

• Served as a night manager at a AAA Four Diamond Award-winning hotel, focused on guest satisfaction and customer experience contributing to top TripAdvisor and Yelp reviews
• Directed operations of the front desk, bellstand, housekeeping departments and trained new employees generating high team member satisfaction
• Improved efficiencies with the valet operations which lead to shorter wait times and improved customer satisfaction
• Generated and compiled reports from the hotel’s property management system
• Resolved guests complaints
• Reconciled the hotel’s daily revenue

Houston, Texas, US

• Assisted Sales, Marketing and Property Development Team
• Advised the marketing team on techniques to streamline and improving the efficiency of their online reputation management program
• Created a presentation on the importance of employee engagement in Senior Living for the CEO, which was ultimately delivered in a course at the University of Southern California

• Managed clients’ marketing campaigns, analyzed their conversion and customer satisfaction data resulting in 25% decrease in cost of new customer acquisitions and improvements in Yelp reviews
• Developed and launched marketing events with over 300 attendees resulting in over 130% ROI
• Analyzed conversion and customer satisfaction data and identified opportunities for improvement
• Designed and managed email marketing campaigns and tracked and analyzed their performance
• Advised companies on managing their eCommerce marketing campaigns
• Consulted with clients on successful search engine optimization strategies

• OSL Holdings is a publicly traded e-commerce company that specializing in data and analytics. Equality Rewards, a wholly owned division of OSL Holdings, focuses on bringing together minority and minority allied.
• Responsible for organizing email marketing campaigns
• Networking with businesses and vendors to support a national launch

Historical renovations, real estate sales, rentals and property management.

New York, NY, US

• Proactively managed and upsold Saas based chat solution for global clients including Ford Motors, Yahoo, Cricket Communications, Sun Microsystems, Samsung, Estee Lauder, Sandals and Beaches Resorts
• Grew Cricket Communication’s recurring monthly revenue by 134% through optimization of rules, AB testing, multivariate testing and collaborating closely with their chat center staff and agents
• Increased Ford’s chat usage by 47% by introducing chat onto new sites including the Cash for Clunkers campaign and an internal Ford dealer site
• Expanded Yahoo’s chat program to provide chat support for subscribers of UFC events
• Grew a hospitality client's revenue by 37% while simultaneously increasing customer satisfaction ratings by 20%
• Reviewed reports and scorecards analyzing KPIs with customers while focusing on identifying trends in re-engagement, conversion and opportunities for improvement

New York, NY, US

• Performed as an extra acting in several operas including La Boheme, Turandot, War and Peace, Tosca, and Don Carlo

Alpharetta, GA, US

• Provided consultative B2B sales of conferencing, and online learning solutions to fortune 1000 accounts. Managed existing accounts and expanded account base through creating proposals, negotiating contracts.
• Achieved 172% of quota
• Ranked within top 10% of sales organization
• Developed and delivered customer presentations to drive sales of conferencing, e-marketing and e-learning solutions for major national clientele
• Managed existing accounts and expanded account base through cold calling, prospecting, and networking
• Instructed clients on development of customer training modules to reduce their expenses and increase their bottom line

• Interviewed candidates and sold memberships for a social networking and event company
• Managed a team of account executives which grew revenue by over 37% year over year
• Planned, organized, and led group events (including ski trips and lectures)
• Top Account Executive, surpassing 180% of goal attainment
• Achieved 105% of goal attainment in 2004, 158% for 2005, 200% in 2006 and 180% in 2007
• Top account executive - 2006 & 2007

Dallas, TX, US

• Acquired new businesses and grew existing accounts by networking, solution selling, cold calling, representing the company at trade shows and responding to RFPs
• Increased account revenue by selling to C-level executives and optimizing the existing client base. Fortune 1000 clients included Sony, Nokia and Ericson
• Ranked within top 7% of sales organization
• Successfully grew market share by acquiring new business, providing customer service, troubleshooting and optimizing the existing client base
• Designed and delivered presentations to large groups (50+) of account executives
• Elected to a leadership position on Branch Council

Event planning and media relations.

New York, NY, US

• Provided research, investment and tax advice pertaining to 401K accounts
• Series 7 and Series 63 certified
• Assisted retirees in making informed, knowledgable decisions pertaining to their 401K savings

US

Children ski instructor.

• Purchased supplies, negotiated contracts, and oversaw the production of point of purchase signs and displays
• Coordinated domestic and international shipping operations
• Responsible for coordinating the production and delivery of displays for Estee Lauder

Mmh, Hospitality Administration/Management

B.A., Double Major: Economics & Political Science

Nj Teaching Certificate

Continuing Education

Education record