Joel A. Email & Phone Number

Singapore

Central Singapore

Identity and Access ManagementBeyondTrust• Primary IC for Pasir Panjang IT and Tuas OT PAM BAU operations• Onboarding/Offboarding of assets• Onboarding of local accounts (Breakglass, DB)• Managing of dedicated accounts• Troubleshooting• Healthcheck• Remediate any vulnerabilities findings• PAM Improvement Projects such as: > Migration of application urls to semi-automate and reduction of smart rules > Migration of hardware appliance to… Show more Identity and Access ManagementBeyondTrust• Primary IC for Pasir Panjang IT and Tuas OT PAM BAU operations• Onboarding/Offboarding of assets• Onboarding of local accounts (Breakglass, DB)• Managing of dedicated accounts• Troubleshooting• Healthcheck• Remediate any vulnerabilities findings• PAM Improvement Projects such as: > Migration of application urls to semi-automate and reduction of smart rules > Migration of hardware appliance to virtual applianceRSA• Issuing of IT and OT tokens, serving as 2nd authentication to PAM and IGASailpoint IGA• Maintaining of identities (Permanent Employees, Contractors and Interns)• IAO of PAM roles• Data extraction when requiredActive Directory• Creation and Maintaining of PAM OUs• Data extraction when required Show less

Central Singapore

Privileged Access Management• Prepare Cybersecurity Awareness training deck• Ensuring Corporate IT desktop/laptop inventory list is updated.• Setup CyberArk virtual environmentAttached to government project, providing Day 2 support for Controlled Access Management System (CAMS) via CyberArk product• Ensure daily operations BAU• Patching of servers, applications and remediation of security findings• Respond to CAMS-related incidents via IT Service… Show more Privileged Access Management• Prepare Cybersecurity Awareness training deck• Ensuring Corporate IT desktop/laptop inventory list is updated.• Setup CyberArk virtual environmentAttached to government project, providing Day 2 support for Controlled Access Management System (CAMS) via CyberArk product• Ensure daily operations BAU• Patching of servers, applications and remediation of security findings• Respond to CAMS-related incidents via IT Service Management (ITSM Servicenow) and ensure they are solved within the stipulated SLA.• Daily Healthcheck• Preparation of weekly reports for all tracks• Preparation of monthly inventory report for all tracks• Fulfillment of Service Request (SR) such as onboarding and offboarding accounts in CyberArk within the stipulated SLA• Ensure documentations are updated to facilitate knowledge transfers to newcomers when required• Request for creation and termination of smart cards used to authenticate users for CyberArk.• Assist automation team in troubshooting/testing onboarding and offboarding of CyberArk Privileged Accounts and EPV users• Assist automation team with troubleshooting/testing on modification administrative profiles• Assist ITSM team with workflow testing Show less

West, Singapore

Nippon Paint Singapore MIS is the headquarters to Vietnam, Myanmar and Sri Lanka Information Systems.• Enhance security by migrating existing VPN connection via AD account to 2FA VPN via Fortinet• Assist to migrate existing physical servers to virtualize servers• Monthly healthcheck on servers disk space• Provide daily onsite support to internal users• Remote troubleshooting for external customers when required• Remote support to Vietnam and Myanmar counterparts when… Show more Nippon Paint Singapore MIS is the headquarters to Vietnam, Myanmar and Sri Lanka Information Systems.• Enhance security by migrating existing VPN connection via AD account to 2FA VPN via Fortinet• Assist to migrate existing physical servers to virtualize servers• Monthly healthcheck on servers disk space• Provide daily onsite support to internal users• Remote troubleshooting for external customers when required• Remote support to Vietnam and Myanmar counterparts when required• Ticket system to address queries of users’ problems/requests and ensure they are fulfilled within the stipulated timeframe.• Configuration of desktops, laptops (internal users) and tablets (external users)• Perform and schedule data backups using Acronis software• Providing support and troubleshooting for Windows servers (2008, 2012, 2019), VMware and firewall• Joint troubleshooting to new application/system roll out• Manage of Active Directory such as creation of users and also maintain of policies within AD• Manage of APs through ruckus/ignitenet• Creation of user manuals for various system administrations and installation guides• Assist and plan for disaster recovery operations• Maintain documentations for infrastructure services• Maintain inventory list of laptops and desktops• Assist in sourcing quotations and procuring hardware Show less

West Singapore

• Configuration of desktops/laptops• Internal user support• Fulfilment of users' service request

Central Singapore

Be involved in 4 different key areas of the centre: Admin & Operations, Customer Service, Human Resource and Finance.• In charge of daily operations flow of the centre• Process student registrations and payment and maintain student database• Proper filing and documentation of student's registration forms, Indemnity form.• Assisted parents through phone calls and face to face interaction• Data entry and bookkeeping, payment collection, sending invoices and in-charge of… Show more Be involved in 4 different key areas of the centre: Admin & Operations, Customer Service, Human Resource and Finance.• In charge of daily operations flow of the centre• Process student registrations and payment and maintain student database• Proper filing and documentation of student's registration forms, Indemnity form.• Assisted parents through phone calls and face to face interaction• Data entry and bookkeeping, payment collection, sending invoices and in-charge of payment enquiries• Proper filing and documentation of bills and invoices for payments• Assist in HR matters such as recruitment and leave• Assist Finance in payroll and claims matters• Porting over of physical lessons to ZOOM during the Circuit Breaker Period• Setup SafeEntry and ensure safe distancing measures applied to whole premise. Show less

Central Singapore

• Upgraded an existing server• Enhanced security features to server• Created a mobile app for the old server (Came out with the UI)

East, Singapore

• Managing company databases pertaining to students and operation related task • Managing finance tracking pertaining to manager operating expenses • Entertain to leads received via various communication channel

East, Singapore

• Handled basic gift packing services • Performed data mining • Conducted tele-marketing to boost revenue

Central, Singapore

• Managing student database • Assisted tutee parents through phone calls and face to face interaction

Bachelor'S Degree, Cybersecurity Forensics And Business Information Systems

Diploma, Information Technology (Specialization: Information Security)