• Lead Project Analyst accountabilities for the various delivery of complex enterprise-wide Satellite, Consumer and Business Broadband and Telecom projects for Portfolio Delivery;o Led stakeholder identification and elicitation activities with great independence and consistency; o Collaborated, defined and prepared requirement documentation and story writing with project teams and business users raising any actioning assumptions, constraints, risks and issues with stake holders;o Ability to navigate political differences and use techniques for appropriate negotiation resolutions;o Execution and management of project Iterative and Agile story boards; ensuring all requirements are met with valid testing.• Leadership in implementation of project pre-planning, selection and delivery methodology; allowing PM AND BA teams to quickly evaluate and determine the best delivery execution method.• Orchestration of new BA standards and practice governance for department analysts; resulting in a standardized requirement document for all department business analysts to follow; actioning a more efficient aligned team; o Led monthly BA CoP meetings that fostered BA practice improvements to a group of 45 individuals;o Peer mentorship and guidance for BA project delivery and career progression;o Built and integrated an in-house Business Process Warehouse and accountability lifecycle.• Facilitation of group discovery and construction of eTom Architectural and Business Process Framework for architectural alignment.

JA Roberts Consulting Corporation was drafted to provide a professional service of eliciting and documenting business needs and facilitating communication within the organization.

• Coordinated project deliverables:o Evaluation of Client Service Telephone Management Software;o PeopleSoft eProcurement Direct Connect Module rollouts;o Project Delivery Management and Business Support SME for Mobile Device Redeployment Project;o Solution analysis for SCM financial reporting requirements with Data Architects.o Implemented off-site data storage practices for data protection.• Organized project recommendations and formal executive summaries to sponsor groups;• Provided workflow recommendations, operational analysis, and process map designs;• Produced daily operation reporting and KPI measurements using Microsoft Excel, Cognos Enterprise Reporting, and Tableau Reporting applications;• Assisted with RISK identification and process improvement solutions for Human Resources, Supply Chain Management, and Asset Management;• Responsible for server management, maintenance, back-up, and disaster recovery;• Modeled and standardized VMware virtual 30 host virtual servers.

• Coordinated project deliverables:o Designed and implemented a complex server room upgrade project involving, contractor management, vendor product orders;o Implemented a remote Hewlett-Packard ILO technology support matrix for 25 servers reducing on-site support costs;o Reconstructed a guest business center solution that serviced multi-platform hardware;o Coordinated major guest room network upgrades including vendor ordering, contractor installations, and Cisco hardware configurations;o Created a "hot swap" emergency computer exchange program that reduced service downtime to 20 min from 24 hours.• Lead provincial IT team relationship rebuild for improved collaboration;• Applied SOX (Sarbanes-Oxley) standards, established baseline user access reporting and improved security and Quality of Service (QOS) with quarterly auditing for the region;• Provided Cisco customized Local Area Network (LAN) configuration for hotel conventions;• Managed desktop and server standardization using Microsoft Active Directory solutions.