I wrote the difinitive guide to managing teachers in a for-profit enterprise.

Directing business and consultancy operations and servicesMarket IntelligenceProject ManagementDevelopment of internal processesBusiness DevelopmentFinancial control, accounting, and budgetsHead of Beijing Field StudiesEvents coordinationIntegration of services and vendorsProduct management for AI and tech productsExecuting partnerships and agreements

Delivering high-level professional development services for Mainland China and Global MarketsCovering the markets:- At-home Learning- Professional and Managerial Skills- Intercultural Communication- Government Education Bureaus Online content development Asynchronous and Synchronous DeliveryInstructional DesignFace-to-Face content deliveryProject ManagementBusiness DevelopmentPartner Relationships

Working out of the head office covering 6 campuses in Beijing and the only campus in ShanghaiProviding management, project support, organizational support, and working closely with other departments to deliver on organizational goals and KPIs

Responsible for the English Department staff, goals, structure, and KPIs for 8 campuses across 4 cities.Created and responsible for delivering the ED department revitalization action plan. • 8 project programs• 39 individual projects• 23 operational dutiesSelected to lead management training at the ED National ConferenceBuilding Professional Development program including:• On-boarding trainings• On-going development trainings• Development and management trainings

Change Management• Created a new standard of talent development and promotions• Transitioned product delivery to an Aims-based approach - was adopted at the national level• Restructured the recruiting and placement department• Rewrote the career ladder and headcount for the center and regional levels• Reviewed and re-wrote JDs to match current needs• Transformed the report methodology from center to regional to franchise levelTeam Management• Directly oversaw 3-6 centers while leading regional team• Took direct control of the recruiting department for a 6-month period• Was the academic partner to the marketing and sales departments to roll out numerous products• Created, organized, and led the Quality of Life, and multiple Senior Teacher committees to oversee various projects and responsibilitiesTraining delivery and development• Built the on-boarding program from scratch• Created the entire management training program from scratch• Created the structure for product and skills training• Organized and held 3-4 training conferences per year• Trained the next round of trainers and set training creation and delivery standards• Created and managed the training calendarOrganizational and Business Development• Grew the team from 9 to 12 centers• Promoted another regional manager out of my team• Promoted three center level managers from my team• Promoted 12 senior teachers• Introduced 6 new product lines into the centers• Represented the franchise at the Upper Academic Leadership SymposiumProject Management• Created six month action plans for company project portfolio• Created the employee journey• Created the customer journey• Created management core competencies and development

• Creating Training Courseso All of our courses are tailor made for the cohort and unique. We do not use any pre-made curriculum like textbooks or language programso Creating and teaching monthly Cooking classeso Cultivating, closing, and teaching 6 business clientso 12 weekly children’s classeso 8 adult classeso 4 summer camps, local, across Germany, and international.o 2 weekly Travel English courses• Hiring new staffo Recruiting, interviewing, and hiring of 4 teacherso Creating 3 week training and transition plan for new teacherso Creating a professional development plan for new teacherso Bi-weekly to monthly observation and feedback for teacherso On-going culture and team building initiatives• Translation and editing serviceso Editing academic papers for 27 clients to dateo Translating business reports, correspondence, and projects for our six business clients, consistently up-selling services such as presentation coaching and individual lessons.• Setting up work location and business plano Designing, setting up, and running annual convention stands at the Erfurt Education Conventiono Running 4 direct marketing plans in public spaces of Erfurto Designing and running our Facebook marketing campaigno Creating and pushing referral plans for existing customerso Running demo classes and promotional eventso Creating new products for adult, child, and business customers

Culture innovator, trainer, and consultantTraveled as an internal consultant to nearly all of the 43 centers in all regions in China, many on 58 separate occasions with successive Academic Managers.Worked on-request by Regional Directors to develop teams and leaders, and deliver problem-specific training workshops.Helped create ground-level roll-out plan and package for new products and marketing pushes.Re-wrote the Academic Job Descriptions to better reflect current responsibilities, assess job performance, and help with recruiting and retention.Learning and DevelopmentWrote and updated Standard Operating ProceduresWorked with learning and development to research, re-evaluate, and rebuild the Academic Training ProgramCreated center culture trainingCoordinated data collection for a 2-year longitudinal study on the Academic ProductManaged more than 3 idea sharing events for the ground-level English trainers.Created and implemented Idea-Sharing events with the Center Academic Managers.Created and implemented quality of life events for foreign managersSpecial DutiesTechnology specialistCreated and delivered trainings specific to the integrated technology.Wrote Technology in the Classroom training for the Learning and Development team to integrate into new teacher on-boarding programDesigned the on-going training for technology in the classroom, which is still used in all centers.Was the Academic Liaison to the center closing teamWrote the plan for drawing down and closing the Academic team for 9 of the 11 closed centers.Regularly checked in with remaining managers to keep teams motivated, and preparing them for their future re-assignmentWas in charge creating management training programs for new Academic managersPresided over the opening of 2 of the highest performing centers in Disney English history.Was the Academic Liaison to the recruitment departmentInvolved in Academic/International Recruitment for 5 recruitment events.

Managed the academic program of the Disney English centers in Suzhou. Oversaw up to 24 local chinese and foreign staff, and worked with dozens more support and sales staff in the center.Was responsible to build and maintain the brand of the The Walt Disney Company and Disney English, as well as provide an engaging and fertile environment for the highly creative staff.Oversaw implementation of DE teaching methods and policy to standardize and raise the quality of classes across the center.Developed and promoted internal talent.Worked closely with the sales side to increase the quality of guest service for learners and guests.Worked closely with operations to increase the quality of guest service in academics.Consulted with centers in Shanghai to model marketing techniques for demo attendance

Opened Ningbo Center 1:Was commended by my line manager for completing opening tasks over a week ahead of schedule.Worked closely with other department managers assist their staff with opening duties.Worked closely with the CM and LLD in creating a marketing strategy.Have been commended by both managers for completing tasks in a “Leading the way” fashion.

Participated in Operations and Development of the opening of the XuJiaHui center:Assisted in training operationsAssisted in building the Welcome Packet for new teachers.Assisted in the development of the on-boarding programDeveloped and delivered a Cultural Conversations Workshop for new AT/FT pairsDeveloped and delivered a Culture Shock workshop for new Cast MembersVolunteered for the airport pickup of ten groups of new TrainersWrote a “Day In the Life of” article for an internal Disney Consumer Products Newsletter

Managed and taught classes of around 60 local chinese college students and adults. Wrote curriculum, implemented lesson plans, evaluated student preformances.