Manage and coordinate training processes for call center employees on product knowledge, sales etiquette, and addressing customer needs to acquire telemarketing sales.Develop training materials for new hires to meet company goals and strategies.Manage the sales call evaluation process and provide analytical feedback to all members of the upper management sales team at multiple call centers.Communicate with the entire marketing team regarding training material and research… Show more Manage and coordinate training processes for call center employees on product knowledge, sales etiquette, and addressing customer needs to acquire telemarketing sales.Develop training materials for new hires to meet company goals and strategies.Manage the sales call evaluation process and provide analytical feedback to all members of the upper management sales team at multiple call centers.Communicate with the entire marketing team regarding training material and research development of new products.Translated product information and materials from English to Spanish for official company use on customer communications, landing pages, training and continuing education purposes.Promoted from Sales Support position. Show less

Manage the weekly Lead Generation process for all call centers that would receive the data in order to maximize Bilingual telemarketing campaigns.Completed analytical reporting on call center outbound performance, productivity, churn, traffic, facility occupancy level, database log and control of vendors for the Vice President of Marketing and Sales management team.Accountable for managing and reassessing purchasing budget, according to seats and hours per call center location, for lead… Show more Manage the weekly Lead Generation process for all call centers that would receive the data in order to maximize Bilingual telemarketing campaigns.Completed analytical reporting on call center outbound performance, productivity, churn, traffic, facility occupancy level, database log and control of vendors for the Vice President of Marketing and Sales management team.Accountable for managing and reassessing purchasing budget, according to seats and hours per call center location, for lead vendors in access of $100,000 per year.Served as the company’s representative for bilingual promotions in multiple markets of the country with direct interaction with distributors, retailers, and field interaction with consumers regarding new products and services. Organized travel accommodations according to company budget. Show less

Provided administrative support including scheduling, preparing agendas, tracking and responding to correspondences, maintaining files and data retrieval systems, researching budget and grants information, compiling materials for presentations, researching available information from other jurisdictions and other duties as assigned.Coordinated with other County, State, Federal and occasional international agencies to execute briefings, tours at the Public Safety Communications and the… Show more Provided administrative support including scheduling, preparing agendas, tracking and responding to correspondences, maintaining files and data retrieval systems, researching budget and grants information, compiling materials for presentations, researching available information from other jurisdictions and other duties as assigned.Coordinated with other County, State, Federal and occasional international agencies to execute briefings, tours at the Public Safety Communications and the Emergency Operations Center (EOC) and meetings regarding information exchange. Show less

Responsible for acquiring and originating Spanish and English speaking client leads and maintaining the pipelines activity by developing and executing marketing techniques.Successfully managed the processing of all loans from the initial credit application until the signing of closing documents at settlement.Managed clients’ personal and highly confidential information regarding credit, job, and home history with discretion.

Solely in charge for all state licenses renewals for sales and business conduct.Kept up with new laws and regulation and ensured company compliance.Handled Spanish and English sales calls from wholesalers to complete orders. Assisted finance in the timely issuance of invoices for orders placed with the company.