Joel Arambur Email & Phone Number

Mumbai, Mh, In

Bengaluru, Karnataka, India

Projects:UPS, YouTube, Adobe-Worked in NLP. Developed Intent-recognition models (RoBERTa, DistilBERT) for chatbots that reduced the number of inquiries helped by the customer care division by 30%, resulting in significant cost savings of over $5M for the organization.Owned the execution of Natural Language Processing tasks such as topic modelling, named entity recognition through transformers-based architectures, reducing the cost of manual annotation by 40%, improving customer engagement to drive 30% increase in revenue through accurate intent and entity extraction.Collaborated with product and program managers to deliver robust chatbot models with high accuracy, implementing deflection strategies that achieved over 80% accuracy for clients.Proactively communicated with clients to ensure effective intent scoping, accurate data collection and user- acceptance testing (UAT)Dell-• Worked in NLP - Intent Analysis, Sentiment analysis, collaborate with the clients to figure out the intents according to the problem statement.• QA’ing the Data, Training the Chatbots, Teaching the bot new intents, Retraining after client feedback, creating summary reports• Worked and trained resources in multiple languages – English, Portuguese , Spanish , Chinese• Models deployed on AWS in a S3 bucketHDFC• Worked on Voice Intent Analysis and Recognition, for the HDFC customer care bot EVA, which is used in their web application. Trained a Speech to Text model to recognize multiple Languages (Hindi & English) to which an Intent recognition model was appended.• QA’ing audio data for the Voice Bot

Mumbai, Maharashtra, India

Fullstack Development, Computer Engineering

Bachelors Of Vocational (Software Development), Information Technology