I work with named or large key accounts to provide product solutions, develop new business, ensure customer satisfaction, and maintain positive ongoing relationships. I collaborate with vendors to propose specific solutions for each account or partner and manage revenue goals for these accounts.Key Responsibilities:Building and Maintaining Strong Customer Relationships: I work closely with retail vendors to drive account development, regularly visit each account within my… Show more I work with named or large key accounts to provide product solutions, develop new business, ensure customer satisfaction, and maintain positive ongoing relationships. I collaborate with vendors to propose specific solutions for each account or partner and manage revenue goals for these accounts.Key Responsibilities:Building and Maintaining Strong Customer Relationships: I work closely with retail vendors to drive account development, regularly visit each account within my portfolio, and establish strong Head Office relationships with retail accounts. By encouraging relationships between vendors and our accounts, I ensure Ingram Micro is seen as the key facilitator. This proactive account management involves regular communication, setting strategic directions for accounts, and developing trusted advisor relationships with key customer stakeholders.Driving and Achieving Sales Targets: I forecast and track key account metrics, review margins by retailer by brand, and develop business plans. Collaborating with claims and accounts receivable controllers, I devise pricing strategies and engage in proactive planning with vendors, understanding brand positioning and price points in the market. This includes quarterly business reviews for each managed account, reviewing outstanding claims, maximizing sales of existing brands, ensuring transactions are profitable, and keeping our brands competitive.Business Development: I identify and grow opportunities within the market, develop marketing opportunities, and utilize co-op funding. Joint visits with top key vendors add value, including training and large deal opportunities. I develop core ranges by customer and by vendor, introduce new brands into accounts, and continuously analyze our offerings versus competition. Regular reporting to the management on pipeline opportunities, key account revenue achievement, and quarterly business plans is essential, along with presenting new brands and core ranges to retailers. Show less

As an Assistant Product Manager at Ingram Micro, I manage the JBL and Harman Kardon product ranges and am responsible for all aspects of product management. This includes managing the vendor agreement, evaluating stock, and forecasting demand by SKU and category. I also manage inventory and work closely with the sales team to understand the market strategy and positioning of the vendor's products.On a day-to-day basis, I handle account administration and customer support functions… Show more As an Assistant Product Manager at Ingram Micro, I manage the JBL and Harman Kardon product ranges and am responsible for all aspects of product management. This includes managing the vendor agreement, evaluating stock, and forecasting demand by SKU and category. I also manage inventory and work closely with the sales team to understand the market strategy and positioning of the vendor's products.On a day-to-day basis, I handle account administration and customer support functions, manage SLA's for both internal and external parties, and maintain pricing. I also assist with stocking orders, stock forecasting, product listings, logistics, and marketing.In this role, I am customer-focused and results-driven. I actively seek feedback from the sales team and customers on pricing, competitors' performance, and product trends to drive further growth of revenue and margin. During my time in this role I have helped grow the JBL brand to be the 10th largest and fastest-growing Consumer Durable brand by Value and 3rd largest Consumer Durable brand by Volume.The brand has achieved massive growth in all categories, claiming either the #1 or #2 spot in 3 major categories with growth up to 40% year on year. Show less

Provided an exceptional level of service to BrightPoint’s customers relating to a large product range, including but not limited to; product specifications, receiving and processing of orders, while continuing to achieve customer satisfaction levels.Answered all incoming customer calls in a professional and efficient manner, offering a variety of product and non-product solutions to customers. Identified potential customer needs and opportunities to grow the business while setting clear… Show more Provided an exceptional level of service to BrightPoint’s customers relating to a large product range, including but not limited to; product specifications, receiving and processing of orders, while continuing to achieve customer satisfaction levels.Answered all incoming customer calls in a professional and efficient manner, offering a variety of product and non-product solutions to customers. Identified potential customer needs and opportunities to grow the business while setting clear and achievable expectations with customers. Developed strong relationships with BrightPoint’s customers and demonstrated how the company can add value to their business. Received and processed orders on behalf of customers in an efficient and accurate manner and provided order status updates. Increased customer satisfaction and ensured long-term business relationships.Proactively worked to develop the skills and techniques required for the best practice of the role. Attended training to develop relevant knowledge, techniques, and skills. Adhered to the company’s policies and procedures relating to health and safety and quality management. Proactively contributed to the ongoing development of departmental processes and policies. Liaised and attended meetings with other company functions necessary to perform duties. Show less

As an Assistant Property Manager at Zodiak Management, a startup with a team of just three staff members, I played a pivotal role in maintaining high standards for our managed apartments, ensuring client and guest satisfaction. My primary focus was to promptly resolve issues, foster excellent relations with current and potential clients, and adapt to various situations and personalities to keep operations running smoothly.In this role, I was responsible for maintaining apartments to… Show more As an Assistant Property Manager at Zodiak Management, a startup with a team of just three staff members, I played a pivotal role in maintaining high standards for our managed apartments, ensuring client and guest satisfaction. My primary focus was to promptly resolve issues, foster excellent relations with current and potential clients, and adapt to various situations and personalities to keep operations running smoothly.In this role, I was responsible for maintaining apartments to high standards for guests and owners, ensuring efficient task completion, and organizing maintenance promptly. I regularly attended meetings, including daily huddles and weekly and monthly sessions, to stay aligned with the team. Additionally, I delegated minor tasks to other staff members and ensured the timely completion of all scheduled tasks, such as property inspections and key management. Effective communication with staff was crucial to ensuring smooth operations, and I reported recurring issues to management while suggesting process improvements. I also assisted check-in staff with any arising issues and communicated with guests regarding problem resolutions, always offering support and showing willingness to help.Being a key contributor in a startup environment, I played a significant role in creating and refining new processes that drove new business. My contributions were instrumental in shaping the company's operational strategies and improving overall efficiency. Show less