Joel Baca Email & Phone Number

Denver, Colorado, Us

•Help the community rebuild after being impacted by a devastating hail event. •Provide on-site consultation for clients to educate them on their options for repair. • Provide financial consultation to ensure clients are placing themselves in the best financial situation after a catastrophic event. •Assist with filing and processing insurance claims • Working directly with insurance companies, agents and adjusters to ensure the clients vehicle gets repaired the right way and in a timely manner.•Ensure consistent contact with clients for status updates to ensure clients are aware of what's happening with their claim every step of the way.

Working as a Software QA Engineer in a Sprint system on a e-commerce web application that is an online store for electronics and financial mobile application that allows users to manage debt and build budgets on IOS and Android platforms.

Greenwood Village, Co, Us

● Designed and implemented test cases to best simulate new and untested features. ● Participated in the Software Development Life Cycle from kickoff to release. ● Performed Web and Mobile smoke, regression, functional, integration, GUI testing. ● Collaborated with developers in order to assist in reproducing and resolving issues discovered during testing. ● Tested critical banking features in the app and was responsible for smooth releases. ● Participated Sprint Planning ● Responsible for core Mortgage and Credit Card functionality.

Westminster , Co, Us

Working with a start up Fintech “loan readiness company” hat guides applicants toward loan success using a personalized plan, expert consultants, a holistic methodology. • Device and Platform Artificial Intelligence software testing and optimization including public roll-out with direct consumer contact• Identifying and resolving technical challenges through regression and smoke testing.• Bug Triaging• Delegate tasks and write positive and negative test cases.• Creating checklist.• Participate in daily scrums, sprint meetings• FinTech sales & marketing platform development, testing• Marketing automation and campaign metric analysis• Partnering with mortgage professionals to help support their clients reach their ideal financial goals.• Coach and advise clients on the exact steps take to have the highest credit scores possible.

• Responsible for packaging deals and funding contracts.• Determine customer financing and purchasing needs through consultative analysis.• Present financing options, quotes, and warranty products to enhance the customer’s ownership experience.• Process finance transactions, lender approvals, contracts in transit to fulfill the contracting process in a timely and efficient manner.• Consumer Sales• B2B sales

Stamford , Ct, Us

• Serve as an in-store expert for Spectrum support. Providing in-store post-sales support.• Responds to and resolves technical and non-technical issues and escalations for all accounts.• Guiding technicians through processes that get customers up and running smoothly• Present, promote and sell these products/services using effective knowledge to existing and prospective customers. Sell additional services by recognizing opportunities and articulating our competitive advantage to up-sell accounts, explaining new features.• Consumer account management.

Indianapolis, Indiana, Us

• Help develop and maintain a platform roadmap.• Creating checklists and building policies and procedures for department.• Escalate unresolved issues to software vendor and work closely with vendor support on resolution• Assisting with data migrations to convert Legacy healthcare plans ACA compliant plans• Desktop Support for insurance agents, perform a variety of duties in support of end users for IT hardware and/or software.• Moving equipment between sites, imaging, refreshes, data migrations, etc. Could include some break/fix work.• provide detailed analysis that identifies and promotes the value of the existing plans.• Managing, support, and train Insurance Agents in selling Anthem products on all State and Federal updates with the Health Care Reform.• Responds to inquiries involving product information, policies and procedures for Individual Medical, Dental, Vision and Life products.• Guided Agents with commission escalations, licensing information and legislative updates on Health Care Reform.• provide alternative plan options when appropriate and make recommendations for members.• Increasing member retention by working with members during rate increases or any other time a member is a risk of losing insurance coverage.• Act as an escalation support resource for System Admin throughout the company.• Perform modifications of newly implemented CRM systems to ensure compliance with state and federal Healthcare Reform Guidelines.• Migrate data and integrate existing systems/services into the CRM architecture.• Mentor / Train internal associates on new solutions, systems, and ever-changing State and federal guidelines for Healthcare Reform.

Education record

Education record

Education record

Education record