Joel Barefoot Email & Phone Number

Phoenix, Arizona, United States

- Identifies, troubleshoots, and resolves technical issues relating to cloud-based and on-premises point of sale systems, mobile ordering, payment terminals/gateways, and associated peripherals for food service and retail in both Windows and Linux environments.- Evaluates case severity based on business impact to effectively coordinate with other teams/vendors as necessary for ensuring prompt resolution and continuity of operations.- Communicates clearly and effectively with clients to enhance their understanding of product usage, functionality, and best practices while maintaining a high customer satisfaction score.- Produces bug reports to assist the development team with identifying and reproducing both internal and client-facing issues.- Prepares, processes, and verifies the success of imports into legacy databases.- Utilizes basic HTML, CSS, and SQL to modify online storefronts.- Acts as part of the escalation team for frontline technicians to consult on difficult cases and provide additional training where needed.

Greenville, South Carolina, United States

- Directly recruited by management due to previous transit experience to fill a newly established position.- Improved overall system safety performance and ADA compliance by developing and delivering training on relevant topics.- Performed incident reviews with feedback to reinforce desired operator behaviors.- Revised policies and other written communications to improve quality and accuracy.- Acted as the department’s hiring manager to select and interview operators in coordination with human resources.- Created and managed a reduced fare ID card program for eligible riders with disabilities.

Greenville, North Carolina, United States

- Invited to remain with ECU Transit upon graduation as the department’s sole in-house technical resource.- Supported 30 Windows 7 workstations and 34 fleet vehicles for over 130 staff with an emphasis on end-user education.- Responsibilities included local/networked printers, public web site updates, specialized hardware and software for CAD/AVL applications, mobile video surveillance, and VoIP radios.- Controlled role-based access to shared resources via Active Directory security groups, Group Policy Objects, and vendor services user accounts.- Created detailed scheduling and GIS data per vendor specifications.- Processed, analyzed, and reported on over 900 fuel purchases monthly.- Developed written policies and public communications materials.

Greenville, North Carolina, United States

- Rapidly achieved promotions to progressively more responsible positions by mastering the necessary skills to provide high quality customer service as well as supervise and train other employees.- Transported passengers safely and on schedule in a variety of Class B commercial vehicles.- Responded effectively to accidents, emergencies, and other operational challenges. Verified student time sheets for payroll.- Recognized by CDL examiner as contributing to trainees’ improved performance and test scores.

Greenville, North Carolina, United States

- Selected to instruct other interns on proper safety procedures, equipment usage, and sample processing.- Developed the office’s first database for tracking patient progress through cardiothoracic and vascular surgery Phase III clinical trials.- Maintained de-identified patient case report forms and records in compliance with HIPAA and study protocols.- Collected and processed blood samples for frozen storage and transport.

Bachelor Of Science, Information & Computer Technology

Minor, Business Administration

Associate Of Applied Science, Advertising & Graphic Design Technology