Joel Beauchamp Email and Phone Number
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Experienced in the Operations, Training and Development with a demonstrated history of working in the information technology and services industry. Skilled in Microsoft Word, Coaching, Sales, Retail, and Team Building.
Prometric
View- Website:
- prometric.com
- Employees:
- 1857
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Sr Manager Operations Remote AssessmentPrometric Apr 2024 - PresentDallas, Texas, United States
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Service Operations Manager Technology And Product UsPrometric Apr 2021 - May 2024Oversee performance and quality standards to ensure outcomes meet client or exceed client expectationsWork cross-functionally with internal departments to meet ProProctor servicing needs and ensure high levels of candidate satisfactionWork in a team-based environment promoting a service excellence cultureServe as a primary subject matter expert for Knowledge Base and Client Practice information maintenanceMonitor all key metrics in support of meeting/exceeding objectivesMaintain positive, consistent, and effective communications with staff, Senior Leadership teams and partnersIdentify process improvement opportunities to drive operational efficienciesEnsure all company policies and procedures are adhered to across global ProProctor teamsEvaluate performance objectives and metrics to determine productivity requirements to achieve time, accuracy, and quality expectations
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Operations Supervisor At CgsCgs (Computer Generated Solutions) May 2017 - Apr 2020 -
Operations ManagerCgs (Computer Generated Solutions) May 2017 - Apr 2020Operating as lead point of contact for all matters specific to the assigned accounts along with building and maintaining long-lasting customer relationships.Setting goals for the team’s performance and deadlines that comply with the company’s plans and vision of success.Organizing daily workflow and ensuring that the team understands their duties and specific delegated tasks.Coaching employee productivity and providing constructive feedback in order to improve performance.Directly work with Training & Human Resources daily to maintain workflow. Ensure adherence to company policies, procedures such as HIPAA, PCI, FLSA, etc.
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Global Corporate TrainerNeora Aug 2013 - Mar 2017United States● Prepare training documentation such as training manuals, hand notes for participants, questionnaires and other support materials ● Schedule training sessions and send notification to participants● Coordinate the preparation of training sessions, find training rooms, and ensure all necessary equipment and catering arrangements as well● Inform participants or employees about training demands and other important aspects ● Participate at training sessions and also fill in for the manager when he is unable to attend ● Keep records about each training course and also participants ● Preparing and distributing training certificates for those who attended the class ● Assist the Director of Global Training manage the call centers in other countries (USA, Canada, Philippines, Australia, Mexico, Colombia)● Apart from fulfilling their specific training requirements, Corporate Global Trainer is also in charge of taking care of administrative tasks such as handling the correspondence and write memos, e-mails, letters, making copies, provide the training manager with general administrative support. -
SupervisorAmbit Energy Mar 2010 - Jul 2013United States● Manage a team of call center agents by walking around and being visible to answer questions● Take calls that agents can't handle and be available when an agent appears to need assistance● Monitor queue and track inbound calls. Keep agents aware of inbound calls, calls waiting, abandonment rate, etc.● Motivate and encourage agents through positive communication and feedback● Being available to affect the entirety of the team's operations differentiates a supervisor from senior management. To effectively build call center culture, the supervisor is responsible for "on-the-floor" activities, and must be available to assist agents while they are "on-the-floor."● Spend 20 to 30 minutes reviewing the agent's performance with agent. Use a formal monitoring checklist, at the conclusion, copy the checklist and put it in the agent's file● Give the original checklist to the agent● Keep track of attendance, daily statistics, paid time off, sick time, as they relate to attendance, production, and reviews, while ensuring administrative bookkeeping is accurate● Process Billing requirements such as: Issue monthly customer statements, Invoices and Credit Memos -
Shift ManagerOld Navy Store Jan 2008 - Apr 2010United States● Foster positive interactions with store personnel through strong relationship building tactics● Represent the internationally-renowned brand at retail through prime placement & positioning● Enhance department presentations and brand fixtures through creative visual merchandising● On-Site reporting initiatives through timely and accurate data collection & photo documentation.
Joel Beauchamp Skills
Joel Beauchamp Education Details
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Manuel Ramos Hernandez High School -
Manuel Ramos Hernandez
Frequently Asked Questions about Joel Beauchamp
What company does Joel Beauchamp work for?
Joel Beauchamp works for Prometric
What is Joel Beauchamp's role at the current company?
Joel Beauchamp's current role is Sr Manager Operations Remote Assessment.
What is Joel Beauchamp's email address?
Joel Beauchamp's email address is jb****@****ium.com
What is Joel Beauchamp's direct phone number?
Joel Beauchamp's direct phone number is +197230*****
What schools did Joel Beauchamp attend?
Joel Beauchamp attended Manuel Ramos Hernandez High School, Manuel Ramos Hernandez.
What skills is Joel Beauchamp known for?
Joel Beauchamp has skills like Leadership, Customer Service, Team Leadership, Team Building, Sales, Training, Microsoft Excel, Strategic Planning, Customer Satisfaction, Microsoft Word, Coaching, Employee Training.
Who are Joel Beauchamp's colleagues?
Joel Beauchamp's colleagues are Susanne Danielson, Jeevitha Baskaran, Dasia Holley, Chuck Schimmenti, Shivya Gagneja, Vivek Chaudhary, Savannah Farias.
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