As an Operations Team Lead, I am responsible for the end-to-end life cycle of a customer on the Gamification platform. Responsible for Gamification led project implementation by creating effective employee communication and engagement activities, as well as managing & leading a team of Gamification Specialists.Team Management:• Ensuring the team meets or exceeds performance goals and objectives.• Efficiently allocate and manage resources to optimize team productivity.• Ensuring that the team's work meets quality standards and expectations.• Encourage a culture of innovation and creativity within the team.Communication & Engagement:• Create compelling communication for projects.• Preparing strategic communication and engagement plan for projects.• Execute plan within expected time frame.• Working with the marketing team to generate creatives.• Measure and present results of engagement communication efforts.• Set timing of release of communication to coordinate with engagement initiatives.Gamification set-up:• Coordinating with the implementation team before project roll out.Reporting:• Project impact and performance reporting.Employee Engagement:• Creation of employee engagement strategy and implementation plan(Digital & Physical).• Sending emailers to create employee engagement as required.• Co-ordination with team for running floor activities as part of employee engagement.Project management:• Account Management• End to end project management with the execution team.Key Knowledge and Skills required:• Ability to work collaboratively.• Team management skills• Good project and time management skills• MS Office proficiency• Excellent written and verbal English communication skills.

1. Key Responsibilities:Conducted market research to identify customer needs and potential growth opportunities.Actively sought out new opportunities through networking, cold calling, and social media engagement.Set up and facilitated client meetings to gather requirements and address their goals and concerns.Developed and delivered impactful presentations on products and services.Prepared detailed project plans, sales strategies, and financial reports.Negotiated and closed deals while addressing client objections and complaints professionally.Managed end-to-end project rollouts, collaborating with implementation teams for timely delivery.Created and executed strategic communication and employee engagement plans, including physical and digital initiatives.Worked closely with the marketing team to create compelling communications and campaigns.Collected client feedback and translated it into actionable insights for internal teams.2. Core Skills:Proficient in MS Office and CRM tools for project coordination and client management.Strong project and time management capabilities with a collaborative approach.Adept at strategic communication, employee engagement, and creative problem-solving.Thorough understanding of marketing, client relations, and negotiating techniques.Exceptional presentation, documentation, and account management skills.Accomplishments:Successfully implemented project strategies, leading to measurable outcomes in client satisfaction.Delivered engaging communication and employee engagement initiatives that boosted participation and adoption rates.Negotiated and closed critical deals, ensuring seamless transitions from proposal to execution.3. Skills Overview:Technical: CRM Tools · Microsoft Office · Project Documentation.Interpersonal: Communication · Team Management · Stakeholder Engagement.Strategic: Product Marketing · Business Analysis · Project Planning · Strategic Communications.