Joel Berke Email & Phone Number

CUSTOMER SERVICE, SALES AND OPERATIONS LEADER☑ High-energy, enthusiastic professional with diversified background in enhancing the customer experience, increasing sales, and streamlining operations for diverse industries including retail, pharmaceutical, healthcare, financial services and manufacturing. Focused listener and strong communicator with excellent interpersonal skills who achieves the organization’s goals through superior work ethic, creativity, dedication, reliability, resourcefulness, and performance excellence. ☑ Solution provider and team player who develops strong customer relationships, optimizes customer satisfaction, and coaches teams to meet individual and group objectives. Thrives in fast-paced dynamic environments and skilled in account management, marketing, networking and team performance. Self-motivated quick learner with commitment to the customer, the team, leadership, and the organization. ☑ AREAS OF EXPERTISE Account Management | Customer Satisfaction | Product Knowledge | Problem Solving | Relationship Management | Sales Enablement | Passion for Exceptional Results | People Management☑ CUSTOMER SERVICE & SALES SELECTED ACCOMPLISHMENTS• Consistently receives positive feedback from customers, ensuring enhanced satisfaction and return business to the organization.• Selected by leadership as “go-to” contact for demanding, challenging clients, demonstrating professionalism, exuding patience, and sincerely caring about the customers’ inquiries.• Recognized by management for strong product knowledge, excellent problem solving, and delivering high-quality service to clients with diverse backgrounds, ages, professions, interests, and needs.☑ RECRUITING / TALENT ACQUISITION ACCOMPLISHMENTS• Generated revenue for staffing agencies by interviewing, marketing, and placing temporary / permanent candidates for clients in healthcare, pharmaceutical, financial services, retail & manufacturing industries for diverse roles: medical specialists, IT, management, sales, accounting, clerical, and secretarial.• Exceeded sales projections for 8 consecutive years and was ranked #1 as recruiting manager while performing dual function as Branch Manager and Recruiter.