Joel Brian B.

Joel Brian B. Email and Phone Number

High performing and dedicated professional with over 4 years experience in the BPO industry. I have consistently received awards for stellar performance starting from a CSR to an online ESL teacher. @ MKH Search
london, england, united kingdom
Joel Brian B.'s Location
Davao, Davao Region, Philippines, Philippines
About Joel Brian B.

I have worked in the BPO industry for more than 4 years as a customer service associate; I was assigned to different departments such: as billing, customer care, order entry, technical department, sales, and retentions. I have also worked as a virtual assistant with an Australian client; I was tasked with several roles which include data management (data reporting, creating dashboards organizing, and creating formulas on Smartsheet and Google sheet), administrative tasks related to marketing (monitoring and responding to messages on Facebook, LinkedIn, and Emails), and moderate data management that includes sorting and scraping. At the moment, I am a part-time online English teacher and a Database and Administration Support Coordinator.

Joel Brian B.'s Current Company Details
MKH Search

Mkh Search

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High performing and dedicated professional with over 4 years experience in the BPO industry. I have consistently received awards for stellar performance starting from a CSR to an online ESL teacher.
london, england, united kingdom
Website:
mkhsearch.com
Employees:
7
Joel Brian B. Work Experience Details
  • Mkh Search
    Data Management Specialist
    Mkh Search Feb 2023 - Present
    United Kingdom
    ✔️Company research✔️Profile Research via LinkedIn✔️Database Management ✔️(Updating company details and candidate profiles)✔️(Adding new companies and candidates in the system)✔️Profile/Contact search via ZoomInfo✔️Doing Text Out
  • The Insights Loop
    Fieldwork Manager
    The Insights Loop Jun 2023 - Present
    Australia
    As the Fieldwork Manager, some of my responsibilities include:✔️Ensure all personnel are PV Trained before commencing any projects✔️Adverse Events are reported promptly For Qualitative Studies✔️Ensure all consent forms are filled out before commencing any interviews✔️Organising interviews by cross-checking availabilities on both ends✔️Reconciliations are submitted per the Clients' policiesFor Quantitative Studies✔️Ensure all data is checked daily for any… Show more As the Fieldwork Manager, some of my responsibilities include:✔️Ensure all personnel are PV Trained before commencing any projects✔️Adverse Events are reported promptly For Qualitative Studies✔️Ensure all consent forms are filled out before commencing any interviews✔️Organising interviews by cross-checking availabilities on both ends✔️Reconciliations are submitted per the Clients' policiesFor Quantitative Studies✔️Ensure all data is checked daily for any possible Adverse Events to be reported✔️Reporting of Adverse Events✔️Reconciliations are submitted per the Clients' policiesAdministrative Tasks:✔️Desk research✔️Quality Assurance Checking to ensure all processes are followed Show less
  • Novakid
    English Second Language Teacher
    Novakid Nov 2020 - Aug 2023
    San Francisco, California, United States
    ✔️Teaching the English language to foreign students (Europe Based).✔️One on one class for 25 minutes per student.✔️Correcting the students' pronunciation, grammar, and collocation sense.✔️Provide feedback and recommendation after each lesson based on the student's performance.
  • 51Talk
    English Second Language Teacher
    51Talk Aug 2017 - Feb 2022
    Beijing, China
    ✔️Teaching the English language to foreign students (Chinese).✔️One on one class for 25 minutes per student.✔️Correcting the students' pronunciation, grammar, and collocation sense.✔️Provide feedback and recommendation after each lesson based on the student's performance.
  • The A Team Property Group Pty Ltd
    Virtual Assistant
    The A Team Property Group Pty Ltd Mar 2019 - Dec 2020
    Australia
    ✔️Data reporting, creating dashboards organizing and creating formulas on Smartsheet and Google sheet.✔️Monitoring and responding to messages on Facebook, LinkedIn, and Emails.✔️Administrative tasks related to marketing.✔️Moderate data management that includes sorting and scraping.✔️Making monthly or weekly reports through Google sheet.
  • Ibex
    Customer Service Specialist
    Ibex Aug 2014 - Mar 2017
    Davao, Davao Region, Philippines
    ✔️Taking inbound calls from British customers.✔️Helping customers set up an account.✔️Helping customers place and amend orders through the AS400 System.✔️When placing orders or taking the customer's information; I manually input their details into the system with the use of military phonetics for information accuracy. ✔️Advise customer about the delivery timeframe. ✔️Maintaining accurate information on the database.
  • Awesome Os
    Retention Specialist
    Awesome Os May 2013 - Jul 2014
    Davao, Davao Region, Philippines
    Taking inbound calls (American customers) Assisting customers with:-Account Amendments-Placing Orders-Making payments-Account cancellation

Joel Brian B. Education Details

Frequently Asked Questions about Joel Brian B.

What company does Joel Brian B. work for?

Joel Brian B. works for Mkh Search

What is Joel Brian B.'s role at the current company?

Joel Brian B.'s current role is High performing and dedicated professional with over 4 years experience in the BPO industry. I have consistently received awards for stellar performance starting from a CSR to an online ESL teacher..

What schools did Joel Brian B. attend?

Joel Brian B. attended University Of Mindanao.

Who are Joel Brian B.'s colleagues?

Joel Brian B.'s colleagues are Ben Strang, Tobias Kirby-Hogarty, Viktoria Behrova, Harry Jee, Maz Eghbali, Sophie Booker, Damien James Nicholls.

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