Joel Chavez

Joel Chavez Email and Phone Number

Product Support Specialist @ Arcoro
Seattle, WA, US
Joel Chavez's Location
Seattle, Washington, United States, United States
Joel Chavez's Contact Details

Joel Chavez personal email

About Joel Chavez

Joel Chavez is a Product Support Specialist at Arcoro. He possess expertise in customer service, leadership, microsoft office, customer satisfaction, human resources and 3 more skills. Colleagues describe him as "I have worked with Joel for more than ten years. During that time, he has been a consistent and stabilizing force in Operations Support. He is professional, knowledgeable, and efficient. Whenever I have asked Joel for assistance, he has always jumped in to help. I have enjoyed working with Joel, and he would be an asset to any team." and "I have had the pleasure of working with Joel since 2009 and was fortunate enough to hand pick him to be a part of my team in 2013, a decision I have never once regretted. Joel was the heart of the team and was a great trainer/mentor to any new team member that was brought in over the years. Joel was always eager to learn and did everything possible to understand the business and all the applications we supported. I have enjoyed managing Joel and know he will be a true asset to any… Show more"

Joel Chavez's Current Company Details
Arcoro

Arcoro

View
Product Support Specialist
Seattle, WA, US
Website:
arcoro.com
Employees:
187
Joel Chavez Work Experience Details
  • Arcoro
    Product Support Specialist
    Arcoro
    Seattle, Wa, Us
  • Arcoro
    Product Support Senior Specialist
    Arcoro Jun 2021 - Present
    Arizona, United States
    Provide support for all modules BirdDog, ExakTime, and CoreHRSupport sales on product questionsConfigure and troubleshoot API connectionsCreate and manage SFT users via Linux and MondayRemote into users Pcs to troubleshoot Arcoro AccountLinx/SynclinxCreate articles based on new issues found for our internal teamAssist Dev with UAT new software releasesUse Zendesk for ticking and calling out to clients
  • Benefitmall
    Senior Operations Product Support Specialist
    Benefitmall Jan 2016 - Nov 2020
    Tukwila, Washington
    Team leader and trainer for current support staffSupport Treasury to insure ACH (Automatic Clearing House) is out every night with no issues. This entails direct deposit monies for all clients on all platformsSupport Millennium 3 payroll and in house created front end CPOProvide tier 1 & 2 support and escalationAssist in UAT (new releases of our software) testing and making recommendations Use SQL to identify issues in our M3 database system and client supportSome Active Directory support (create users and reset passwords)Create action plans and models for M3/CPOSome VB writing knowledgeCreate/Update custom crystal reports for clients and in house useAssist Helpdesk and Network Engineering with end user and network support for the Tukwila branchVB, MS Windows 7, 8.1, 10, Crystal, MS Office, Mpay Millennium 3, SalesForce, Sharepoint, Office 365
  • Benefitmall
    Operations Product Support Specialist
    Benefitmall Aug 2012 - Jan 2016
    Tukwila, Washington
    Support Millennium 3 payroll and in house created front end CPOProvide tier 1 & 2 support and escalationUse SalesForce for ticket management Tier 2 support and reporting purposesAssist in UAT (new releases of our software) testing and making recommendations Use SQL to identify issues in our M3 database system and client supportSome Active Directory support (create users and reset passwords)Create action plans and models for M3/CPOSome VB writing knowledgeAssist Helpdesk and Network Engineering with end user and network support for the Tukwila branchVB, MS Windows 7, 8.1, 10, Crystal, MS Office, Mpay Millennium 3, SalesForce, Sharepoint, Office 365
  • Benefitmall
    Operations Analyst
    Benefitmall Dec 2006 - Aug 2012
    Tukwila, Washington
    Support all branches in creating crystal reports, vb scripts and General Ledgers. Develop SQL queries to maintain and insure data integrity, year round. Support M3 clients on our citrix networkDevelop crystal reports, per each client’s needsAssist all branches using M3 and CPO in all aspectsDevelop and repair visual basic scripts within the M3 platformReport weekly, monthly, quarterly, and yearly to insure data integrity on SQL DB Support and train end users and in house users on M3 and CPO platformsAttend and give input on all operation meetingsCrystal Reports, Visual Basic, General Ledgers, End User Support

Joel Chavez Skills

Customer Service Leadership Microsoft Office Customer Satisfaction Human Resources Employee Relations Process Improvement Microsoft Excel

Joel Chavez Education Details

Frequently Asked Questions about Joel Chavez

What company does Joel Chavez work for?

Joel Chavez works for Arcoro

What is Joel Chavez's role at the current company?

Joel Chavez's current role is Product Support Specialist.

What is Joel Chavez's email address?

Joel Chavez's email address is mi****@****hoo.com

What schools did Joel Chavez attend?

Joel Chavez attended North Seattle College.

What skills is Joel Chavez known for?

Joel Chavez has skills like Customer Service, Leadership, Microsoft Office, Customer Satisfaction, Human Resources, Employee Relations, Process Improvement, Microsoft Excel.

Who are Joel Chavez's colleagues?

Joel Chavez's colleagues are Abby Arcoro, Margie Grace, Lance Phillips, Kaylani Sugidono, Jennifer Peele, Danny Althoff, Jason Hasner.

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