Joel Chen Email & Phone Number

Tucson, Az, Us

Armonk, New York, Ny, Us

o Leading a team of a global IBM, partner consultants, and client staff that implement on-premises and cloud deployments of IBM B2Bi software suite for Fortune 500 companies.o Experience throughout the program/project lifecycle from pre-sales through sustainment to include: proposal development, requirements decomposition, generation of system and subsystem statements of work and subcontracts, risk management, and continuous improvement efforts.o Develop project schedules and resource plans with business and technical stakeholders in line with their budgets and availability dateso Monitored workflow and timeline while mitigating risk factors through careful analysis of technical and statistical data. Managed change effectively in rapidly evolving environments.o Maintained good business relationships with all related parties through good communication and regular cadence meetingso Technical competencies include: Cloud (IBM/Azure), Redhat Openshift Containers, EDI mapping and B2Bi business processes (BPs) development.

Armonk, New York, Ny, Us

o Management of global (U.S., China, India) cross-functional teams focused on developing test and automation tools and interoperability between IBM branded servers, storage subsystems and network appliances.o Developed program release schedules and resource plans with project leads and coordinated with program management to create and manage program budgets.o Guide and directed the careers of team members, including hiring, appraisals, salary, bonuses and awards, progress reviews, and management-initiated separations.o Collaborated with technical leads to architect the interoperability lab using a combinatory test design methodology to maximize test coverage while reducing risk, test scenarios, and defects.o Reduced department hardware budget by 25% through better hardware utilization and reducing test labs to two sites.

Armonk, New York, Ny, Us

OEM LTO (Linear Tape Open) Tapeo Technical product manger for LTO and LTO encryption products for $100M+ OEM accounts.o Represented IBM as the technical liaison to OEM technical leads, managers, and C-suite executives.o Led teams across multiple disciplines ranging from technical, manufacturing, and sales and marketing. Focused teams on technical requirements and tracked progress to ensure project milestones were completed.o Monitored workflow and timeline while mitigating risk factors through careful analysis of technical and statistical data. Managed change effectively in rapidly evolving environments.o Integrated IBM LTO hardware and microcode with OEM tape libraries and automation.

Armonk, New York, Ny, Us

Virtual Tape Server (VTS) and TS77xx Field Support o Lead a team of 6 to triage customer impact issues and critical situations for VTS and TS7700 product line.o Coordinated post GA code releases with customers, development, test, and manufacturing teams.

Armonk, New York, Ny, Us

Virtual Tape Server (VTS) and TS77xx microcodeo Designed, implemented, and debugged APIs and CLIs for VTS modules in C and XMLo Performed code reviews and documentation for implemented source codeo Designed and implemented test cases for the VTS, LM (Library Manager), and CU (Control Unit)o Documented deficiencies, and verified fixes during development and testing period

o Leading and providing functional direction to distributed global multidisciplinary teams focused on Midas+’s software portfolio, while ensuring business strategies, ROI, and delivery objectives are met.o Oversee all stages of software development cycle; including concept, planning, requirements definition, design, development, validation, deployment, and maintenance of multiple Midas+ core products.o Developed internal partnerships across vertical (PMO, Deployment) and horizontal (Client Support, Training) silos to streamline client satisfaction and enable development efficiencies.o Drove continued process improvements and facilitated waterfall to agile and scrum methodology conversion, while instilling industry best practices and adhering to quality standards. Defined process improvements such as enhanced schedule management, lessons learned, and root cause corrective actions leading to a 3x defect reduction and 2x increase in productivity. o Operated as the product line interface to multiple directors, vice presidents and development representative for client escalation, negotiation, and issue resolution.o Managed budgets for multiple product lines ranging from $10M+. Implemented cost saving measures by consolidating three data centers into one, while gaining more efficiency through better hardware utilization.o Mentored staff careers, appraisals, salary, bonuses and awards, progress reviews, and management-initiated separations.

Tucson, Az, Us

o Performed analog signal analysis on Motorola radio, voice, and tone signaling products to develop a variety of tone signaling and voice encryption productso Wrote and integrated assembly code for Midian’s radio, voice, and tone signaling productso Designed, implemented, and debugged the graphical user and application interfaces in Visual Basics for Midian's Windows version of KL3 Universal Programmer

Mba, Business Administration

Bachelor Of Science, Computer Engineering