Who is Joel Compton? Overview
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Quick answer
Joel Compton is listed as RTFS Technician at AT&T, based in Austin, Texas Metropolitan Area, United States. AeroLeads shows a work email signal at att.eu and a matched LinkedIn profile for Joel Compton.
Joel Compton previously worked as Managing Consultant at Terminal Solutions and Senior Specialist & Backfill Team Manager at Apple. Joel Compton holds Psychology from Purdue University Fort Wayne.
Company email context
Email format at AT&T
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{first}.{last}@att.eu
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Profile bio
About Joel Compton
“Love what you do and you will never work a day in your life.”First and foremost, let me say thank you for taking the time to review my LinkedIn profile. The opening quote is by Dr John Demartini and that is a great snapshot of what I try to bring to every role. If you enjoy what you do and whom you do it with, it will carry over into every interaction. I love to learn as much as I love to educate. More importantly, I want everyone to feel empowered and have a great experience while we find agreeable resolutions together. Joel L Compton
Listed skills include Networking, Employee Training, Customer Satisfaction, Adobe Photoshop, and 42 others.
Current workplace
Joel Compton's current company
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7 roles
Joel Compton work experience
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Rtfs Technician
Responsibilities: Installation and ongoing support for AT&T Retail store. Scope of support includes digital advertising and video walls, Desktop and iOS registers and peripherals, network printers and Fax MFPs, security systems and cameras, network routers and switches, monthly UAT testing and reporting, seasonal projects.
Managing Consultant
Terminal Solutions
Responsibilities: Providing ongoing business to business support for Win 7, 8 and 10, macOS, iOS, hardware upgrades, imaging, onsite support for misc. technical issues. I built how-to guides for; SIP trucks and PBX phone systems, Synology Server Setup, EdgeRouter Out Of Box Set-Up Guide, iOS Exchange Account Configuration, and Synology Drive App. Accomplishments - obtained Apple Consultant Network Certification in Mac Integration and Certified Support Professional 10.13. (03/2018)
Feb 2018 - Aug 2018
Senior Specialist & Backfill Team Manager
Responsibilities: support Apple Enterprise product line including Mac Server App, Apple Configurator, Activation Lock, Apple School Manager, Apple Deployment Program, and Volume Purchase Program for business and EDU client base, assist Apple's Executive Relations team with ownership of strategic VIP customer cases, perform call evaluations and deliver coaching interactions to a team of 250+ advisors, crate and deliver new agent and going training. Accomplishments - completed Apple Instructor Training (IQC), created a face to face coaching model program which grew into ongoing metric for my role, worked with Apple Engineering and Pearson vetting Apple Certification Tests,wrote and delivered ongoing training addressing current call drivers and business needs.Volunteer Work & Clubs - Toastmaster's & iChatters - Benevity / United Way - Apple Olympics - Apple Pride - MERT: First Responder Training
Oct 2009 - Feb 2018
Technical Account Manager
Responsibilities: Ongoing management of AppleCare Select Contract Customers. Scope of support includes the initial introduction and setting correct expectations, managing incident count according to contract, responding to technical requests for support, working with engineering to ensure cases are handled promptly, conducting outreach and following up on renewal notices.Accomplishments - created a system to localize support for German, French and Japanese speaking customer bases.
Jun 2017 - Dec 2017
Apple Enterprise/Edu Advisor
Duties included first call resolution when possible, maintaining ownership of ongoing issues, communicating trends to engineering, and meeting call center metrics. Scope of support included MacOS, iOS, Apple Configurator, Mac Server, Apple Remote Desktop, XServe, Mac Mini Servers, Mac Pro, Apple RAID Cards, and iWorks - Pages, Numbers and Keynote. Functioned as a SME (Subject Matter Expert) for Apple Configurator and the Apple Volume Purchase Program.
Mar 2012 - Oct 2014
Ios Advisor
I functioned as a call center advisor responsible for supporting Apple iOS devices, iPhone, iPad, iPod Touch, iTunes, Mobile Me & iCloud, Apple ID issues. Duties included supporting consumer level issues, reporting trends to engineering, taking ownership of ongoing issues and maintaining customer/brand loyalty. Accomplishments include AppleCare Top Sales Achievement Award, ACE Awards, AppleCare Excellence Awards, Volt Employee of the Quarter.
Oct 2009 - Mar 2012
2 education records
Joel Compton education
Psychology
Certification, Windows Nt Core Technologies
Tekservices
FAQ
Frequently asked questions about Joel Compton
Quick answers generated from the profile data available on this page.
What company does Joel Compton work for?
Joel Compton works for AT&T.
What is Joel Compton's role at AT&T?
Joel Compton is listed as RTFS Technician at AT&T.
What is Joel Compton's email address?
AeroLeads has found 2 work email signals at @att.eu for Joel Compton at AT&T.
Where is Joel Compton based?
Joel Compton is based in Austin, Texas Metropolitan Area, United States while working with AT&T.
What companies has Joel Compton worked for?
Joel Compton has worked for At&T, Terminal Solutions, and Apple.
How can I contact Joel Compton?
You can use AeroLeads to view verified contact signals for Joel Compton at AT&T, including work email, phone, and LinkedIn data when available.
What schools did Joel Compton attend?
Joel Compton holds Psychology from Purdue University Fort Wayne.
What skills is Joel Compton known for?
Joel Compton is listed with skills including Networking, Employee Training, Customer Satisfaction, Adobe Photoshop, Dreamweaver, Adobe Fireworks, Technical Support, and Mobile Devices.
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