Joel Cotney Email & Phone Number

Helena, Alabama

Austin, Texas Area

Wincor-Nixdorf Inc., Austin, TX 08/2005 - 6/2016Project Manager-Retail • Supervised installation of POS/Monitor Equipment in over 2000 locations• Trained and supervised over 100 techs and managers• Maintain SOW’s, Installation Documentation, Pricing for the life of the Pizza Hut Service Related Installations• Created Menu pricing to cover Out of Scope (OOS) items with both customer and vendor• Created Installation Project and Module Documentation and process to help better utilize the understanding of installation process for technicians• Worked with customer on better software testing for hardware testing; This allowed less down time of technicians on the job• Modifying processes to better assist customer changing environment• Performed vendor analysis on work and pricing • Worked with Legal department on modifications of SOW’s• Assist in Hardware design modifications for customer• Create databases to better track installation information with less reliance on multiple spreadsheets • Manage 24X7 Installation support for Installation with customer and vendor involvementInstallation Coordinator-Banking• Supported US Bank customer on several ATM rollout projects • Supported via Help Desk Chase software upgrades• Supported riggers for new installations of ATM’s for US BankK-Force, Inc/Wincor-Nixdorf Inc., Dallas, TX 8/2004 – 8/2005Installation Coordinator• Manage the Pizza Hut POS Installation with various service vendors; Phase 1 included providing services of work such as data cabling, electrical wiring and building modifications. Phase 2 included providing POS installation.• Coordinate with Pizza Hut Implementation team by providing detailed installation documentation• Provide detailed status reporting of installation and services provided to Pizza Hut

Footstar Corporation, Irving, TX 5/2000 – 8/2004 Store Systems Administrator • Coordinate the new POS rollout to 600 “Footaction” (FA) and 100 “Just For Feet” (JFF) stores.• Coordinate the software development on the WINDSS/JDA POS and the Bank Card Installation• Design, Test, and Install Group Policies/VB SCRIPTING IN Active Directory for Store’s PC’s.• Design, Test, Install, and Certification of all AJB/Bank Card usage (Affinity, Credit, Check, Gift Cards and Private Label Cards)• Develop Accounting and Loss Prevention Tools using Clarion with a SQL Database• Develop Accounting Documentation on an as needed basis• Develop Help Desk Documentation on as needed basis• Covered second level/developer support 24X7• Develop AJB/Bank Card Server scripts to email warnings, accounting information, marketing Information, etc.…• Assist Accounting in Customer and Vendor issues• Assist in transition to a new Time and Attendance package to all FA and JFF stores.• Assist in the transition of all RA/DOS/POS related software applications to new store numbering scheme for JFF transition to FootStar• Assist in the transition of the Probase/Credit Card Authorization hardware/software to the FootStar Operations Center• Assist in the transition of the PDT Store Receiving hardware/software to the FootStar’s STS system Integrating thru the Citrix software application• Assist in the opening of 12 new Just For Feet Stores• Assist in the transition of Hourly Sales Data (JFF) to the FootStar Corporate Office in new Jersey• Assist in PLU file integrity process for the JFF Stores• Assist in the Help Desk training for the Help Desk and updating Help Desk utility scripts• Coordinate the transfer of Connect Remote Communication to FTP scrips for Sales, PLU files, Hourly Sales, Cashier/Clerk Files, etc.

Just For Feet, Birmingham, AL 7/1999 – 5/2000Store Systems Specialist• Coordinate software development and Implementation for retail store point-of-sale (POS) systems (Specialty Store Division 150 stores) • Additionally develop/Implement host systems, time and attendance, and system connectivity through a wide area network (Specialty Store Division 150 Stores) (5 Person Team involving 3 Major Vendors) • Provide technical support, including research, troubleshooting, and problem research of a broad range of technical issues (Specialty and Super Store Division 300+ Stores) • Trained Technical Support Desk on System tools and procedures • Set criteria for Hardware and Software configurations for store management • Covered second level/developer support 24X7 for RA/DOS (Retail Application DOS) POS software and Bank Card Support

Birmingham, Alabama Area

Electronic Data Systems (EDS), Birmingham, AL 6/1993 –7/1999Store Systems Specialist• Managed support for the installation of In-Store Processors and training of Store Personnel (Staff of 8-10 people) (65 stores) • Managed a POS Processor Upgrade in 60 stores (Staff of 4 people) • Managed Complete New Installs of POS Equipment in new stores for Bruno's (15 stores) (Training for up to 60 people per site) • Managed the Credit/Debit/EBT/Check Authorization Rollout for Bruno's (220 stores) (Staff of 6 people, 4 different Vendor Companies, Coordinated with Bruno's Training and Operations Departments) • Supplied Department Management with configuration, budget, and warranty information for the purchasing of POS Equipment

Birmingham, Alabama Area

Bruno’s Inc, Birmingham, AL 9/1990 – 6/1993Store Systems Specialist Supervised the installation of POS equipment in new stores (10+stores)  Scheduled and performed training functions relating to several different job skill sets (Cashier, Office, Receiving, Time and Attendance, Scheduling, Customer Relations, etc...)  Involved in Installation/Replacement of POS Equipment and Software (200+stores) Bruno’s Inc, Birmingham, AL 6/1985 – 5/1990Store Management• Supervised the operations of employees (50-100 employees) • Supervised the Scheduling, In-Store Training, Cash Controls of the Store (Sales in excess of $1 million/ month)• Supervising the hiring/promotion/termination of employees• Supervised employees in sanitations and safety policies• Worked with Union shop stewards in settling employee issuesBruno’s Inc, Birmingham, AL 4/1978 – 6/1985Store Employee Worked various roles in the stores (Stock Clerk, Cashier, Produce, Market and Bakery)  Worked as Department Head in Grocery and Office

Bachelor'S, Business-Management

Business Science

Project Management

Activities and Societies: Division of Continuing Education-Defining Project Requirements -Fundamentals of Project Management -Risk.

Associates, Business Administration

Business Administration