I’m currently leading Lectron Direct Ltd providing B2B and B2C online solutions and services across different industries.

Responsible for creating a course containing innovative ways to learn English through a combination of custom techniques that immerse learners on a fast-track journey towards fluency in the language.

• Manage and take day to day responsibility for all data collected by the organisation• Organise and control all the electronic data (with the assistance of the IT supplier for the setting up of general directories and staff access to directories)• Oversee the back up of all electronic data ( e. g. numerical, digital images and digital videos)• Ensure that data management complies with OTG quality system, ISO 9001 certification and Good Clinical Practice• Control release of data to outside organisations (e. g. sponsors) ensuring that it complies with the EU Data privacy Regulations• Maintain OTG general research subject’s database• Provide excellent customer service to visiting patients by taking charge of patient’s initial screenings, performing visual acuity tests and take patients through research-based questionnaires about their experience.

• Dealing with queries on the phone• Updating computer records, creating account sheets and reports, also conducted quarterly audits • Send reports via email• Process cheques on a weekly basis • Printing and photocopying• Ordering supplies• Setting up meetings and taking notes during them• Conducted monthly stock checks to find out which stock was needed then ordered it

•Product research and check competitors’ websites to keep up with the latest trends •Upload products on the store and type product description•Contact suppliers and negotiate with them for optimal deals•Attention-grabbing product advertising on the main social media platforms •Instructive and practical content creation including blogs•Email marketing and lead generation•Fulfil orders and track them until delivered •Video production and photo editing of products on Photoshop and other software •Check latest third-party apps and methods to improve user experience on the website•Enticing copywriting•Provided excellent customer service by assisting customers with queries on the phone and by email when needed•Handled complaints gracefully and escalated them to the appropriate department•Check the website and social media analytics to identify customer behaviour and increase conversion rates as well as average and lifetime customer value

• Successfully covered the scheme of work 3 months ahead of schedule whilst maintaining high teaching standards. • Set and marked assignments and mock exams and assisted students by means of revision workshops and one-to-one tutoring. • Accurately created and updated regularly the students’ database with grades, behaviour and other relevant information using Excel and other advanced software systems. This data was kept both in digital and printed format and in total confidentiality.• Cooperated proactively with the management team during staff meetings by providing them with accurate feedback and progress reports of my class as wells as giving suggestions for further improvement on the teaching quality.• Conducted effective student interviews, answered phone calls with etiquette and sent professionally written emails to the management team.