Joel Cyril Email & Phone Number

• Demonstrated excellent organizational skills to compile hundreds of client profiles by obtaining crucial information.• Provided outstanding customer service skills and effective communication with clients, nurses, and personal support workers by assessing needs accordingly to ensure clients are connected to the appropriate services.• Managed hundreds of nursing and client scheduling inquiries in alignment with doctor’s orders via Health Partner Gateway (HPG) while also having a strong ability to multitask, prioritize, and manage time effectively. • Exemplified amazing teamwork with Home and Community Care to establish tailored care plans for hundreds of clients.

Orangeville, Ontario, Canada

• Assembled concise COVID-19 routines and policies in accordance with Public Health guidelines to improve the operations of the senior home.• Effectively showcased strong medical office administration and senior care by addressing client inquiries promptly and documenting comprehensive appointment histories for 30 seniors.• Implemented accurate processes for documenting payroll by using Excel to streamline and improve procedures for the application of Retirement Homes Regulatory Authority funding.

• Enforced safety procedures for thousands of patrons, ensuring compliance with facility rules and regulations.• Led a team of 5-8 employees utilizing strong leadership skills to effectively assign tasks and uphold high-quality standards.