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Joel Marks Email & Phone Number
IT Professional: Agile Scrum | Product Owner | Chatbots | Conversational AI/NLP
at
Cigna
1 work email found
@verizon.net
LinkedIn matched
✓ Verified May 2026
4 data sources
Profile completeness 100%
Current company
Role
IT Professional: Agile Scrum | Product Owner | Chatbots | Conversational AI/NLP
Location
Buffalo-Niagara Falls Area, United States, United States
Company size
Who is Joel Marks? Overview
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Quick answer
Joel Marks is listed as IT Professional: Agile Scrum | Product Owner | Chatbots | Conversational AI/NLP at Cigna, a company with 29491 employees, based in Buffalo-Niagara Falls Area, United States, United States. AeroLeads shows a work email signal at verizon.net and a matched LinkedIn profile for Joel Marks.
Joel Marks previously worked as Agile Product Owner at Cigna and Product Owner at Keybank. Joel Marks holds B.A., Broadcast Communication from University At Buffalo.
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Email format at Cigna
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*@verizon.net
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Profile bio
About Joel Marks
Successful teams are ones that focus on making incremental changes, continue to reduce their technical debt, and focus on empowering their employees to become more self-sufficient. I have over twenty years of experience working in both global and regional companies. I am currently in a product owner role leveraging my Software Development and IT operations experience. I have been successful by following the ITSM/ITIL guidelines, analyzing mountains of data to support and drive business decisions, being a mentor to team members, focusing on process efficiencies with automation, embracing new technologies, and focusing on Agile Development. I am able to support a variety of different types of technology solutions and I’m passionate about the work I do, and committed to constant improvement within myself and the organizations I support.
Listed skills include Disaster Recovery, Project Management, Data Center, Vendor Management, and 27 others.
Current workplace
Joel Marks's current company
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Cigna
8 roles
Joel Marks work experience
A career timeline built from the work history available for this profile.
Agile Product Owner
Current- Product Owner for internal chatbots within Cigna - Express Scripts.
- Analyze line of business activities to understand end user behavior and recommend system improvements.
- Collaborate with cross-functional teams to build out features and fully implement chatbots.
- Work with stakeholders to develop new business cases for future chatbots, focusing on the added business value.
- Manage product backlog on existing and requested requirements.
- Implemented a new chatbot that introduced a 60% containment rate.
Dec 2021 - Present
Product Owner
- Product Owner for internal chatbots within KeyBank; supported several chatbots utilized by both employees and customers.
- Analyzed line of business activities leveraging data and analytics to understand end user behavior.
- Independently built out several chatbots for line of business.
- Collaborated with cross-functional teams to build out features and fully implement chatbots.
- Worked with stakeholders to develop new business cases for future chatbots, focusing on the added business value.
- Managed product backlog within JIRA on existing and requested requirements.
Dec 2020 - Oct 2021
Vice President / Manager Iii Eto
- Managing an agile application development team focusing on DevOps principles, automation, and continuous delivery.
- Acting as both Scrum Master and Product Owner for an agile development team.
- Led implementation of chatbot applications utilizing Google Cloud Platform, Artificial Intelligence, Natural Language Processing, and other new technologies that provide an effective customer experience.
- Develop and maintain a high performing team through effective hiring, vendor partner management, coaching and performance management
Aug 2016 - Dec 2020
Vice President / It Services Manager
- Lead a team of nine, and in the past, up to 15 people in an IT Operations environment.
- Driving force in automating over 700 hours of manual work over the course of two years.
- Consistently improve processes and develop skill sets of current team members to increase overall department productivity, reduce error rate, and improve efficiency.
May 2012 - Aug 2016
Consultant/Team Lead
- Provide leadership and training for all team members regarding project management, task completion, and daily responsibilities.- Provide oversight and support to multiple projects on a daily basis, including coordinating the resolution of any production issues.- Develop, maintain, and utilize relationships with various internal and external technology.
Apr 2009 - May 2012
Senior Analyst
- Release Management/Infrastructure Support:
- Support all infrastructure requirements for multiple projects
- Assist in the troubleshooting of the Internet banking systems using a variety of management tools and system access.
Oct 2003 - Apr 2009
Programmer/Technical Analyst
- Assist in the troubleshooting of local and global network problems.
- Support developers and users with needs and any potential concerns.
Sep 1999 - Oct 2003
2 education records
Joel Marks education
B.A., Broadcast Communication
University At Buffalo
Mba, Ebusiness
University Of Phoenix
FAQ
Frequently asked questions about Joel Marks
Quick answers generated from the profile data available on this page.
What company does Joel Marks work for?
Joel Marks works for Cigna.
What is Joel Marks's role at Cigna?
Joel Marks is listed as IT Professional: Agile Scrum | Product Owner | Chatbots | Conversational AI/NLP at Cigna.
What is Joel Marks's email address?
AeroLeads has found 1 work email signal at @verizon.net for Joel Marks at Cigna.
Where is Joel Marks based?
Joel Marks is based in Buffalo-Niagara Falls Area, United States, United States while working with Cigna.
What companies has Joel Marks worked for?
Joel Marks has worked for Cigna, Keybank, First Niagara Bank, and Hsbc Technology And Services.
How can I contact Joel Marks?
You can use AeroLeads to view verified contact signals for Joel Marks at Cigna, including work email, phone, and LinkedIn data when available.
What schools did Joel Marks attend?
Joel Marks holds B.A., Broadcast Communication from University At Buffalo.
What skills is Joel Marks known for?
Joel Marks is listed with skills including Disaster Recovery, Project Management, Data Center, Vendor Management, Business Analysis, Sdlc, Troubleshooting, and Management.
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