Joel Marks Email and Phone Number
Joel Marks work email
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Joel Marks personal email
Successful teams are ones that focus on making incremental changes, continue to reduce their technical debt, and focus on empowering their employees to become more self-sufficient. I have over twenty years of experience working in both global and regional companies. I am currently in a product owner role leveraging my Software Development and IT operations experience. I have been successful by following the ITSM/ITIL guidelines, analyzing mountains of data to support and drive business decisions, being a mentor to team members, focusing on process efficiencies with automation, embracing new technologies, and focusing on Agile Development. I am able to support a variety of different types of technology solutions and I’m passionate about the work I do, and committed to constant improvement within myself and the organizations I support.
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CignaNew York, United States -
Agile Product OwnerCigna Dec 2021 - PresentBloomfield, Ct, Us• Product Owner for internal chatbots within Cigna - Express Scripts.• Analyze line of business activities to understand end user behavior and recommend system improvements.• Collaborate with cross-functional teams to build out features and fully implement chatbots.• Work with stakeholders to develop new business cases for future chatbots, focusing on the added business value.• Manage product backlog on existing and requested requirements.• Implemented a new chatbot that introduced a 60% containment rate.
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Product OwnerKeybank Dec 2020 - Oct 2021Cleveland , Ohio, Us• Product Owner for internal chatbots within KeyBank; supported several chatbots utilized by both employees and customers. • Analyzed line of business activities leveraging data and analytics to understand end user behavior. • Independently built out several chatbots for line of business.• Collaborated with cross-functional teams to build out features and fully implement chatbots.• Worked with stakeholders to develop new business cases for future chatbots, focusing on the added business value.• Managed product backlog within JIRA on existing and requested requirements.• Analyzed chatbot usage to document added value chatbots were providing. -
Vice President / Manager Iii EtoKeybank Aug 2016 - Dec 2020Cleveland , Ohio, Us• Managing an agile application development team focusing on DevOps principles, automation, and continuous delivery.• Acting as both Scrum Master and Product Owner for an agile development team. • Led implementation of chatbot applications utilizing Google Cloud Platform, Artificial Intelligence, Natural Language Processing, and other new technologies that provide an effective customer experience.• Develop and maintain a high performing team through effective hiring, vendor partner management, coaching and performance management
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Vice President / It Services ManagerFirst Niagara Bank May 2012 - Aug 2016Buffalo, Ny, Us• Lead a team of nine, and in the past, up to 15 people in an IT Operations environment.• Driving force in automating over 700 hours of manual work over the course of two years.• Consistently improve processes and develop skill sets of current team members to increase overall department productivity, reduce error rate, and improve efficiency. -
Consultant/Team LeadHsbc Technology And Services Apr 2009 - May 2012London, Gb- Provide leadership and training for all team members regarding project management, task completion, and daily responsibilities.- Provide oversight and support to multiple projects on a daily basis, including coordinating the resolution of any production issues.- Develop, maintain, and utilize relationships with various internal and external technology teams to ensure effective infrastructure implementations for projects. -
Senior AnalystHsbc Technology And Services Oct 2003 - Apr 2009London, GbRelease Management/Infrastructure Support:• Support all infrastructure requirements for multiple projects• Assist in the troubleshooting of the Internet banking systems using a variety of management tools and system access.
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Programmer/Technical AnalystHsbc Technology And Services Sep 1999 - Oct 2003London, Gb• Assist in the troubleshooting of local and global network problems.• Support developers and users with needs and any potential concerns.
Joel Marks Skills
Joel Marks Education Details
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University At BuffaloBroadcast Communication -
University Of PhoenixEbusiness
Frequently Asked Questions about Joel Marks
What company does Joel Marks work for?
Joel Marks works for Cigna
What is Joel Marks's role at the current company?
Joel Marks's current role is IT Professional: Agile Scrum | Product Owner | Chatbots | Conversational AI/NLP.
What is Joel Marks's email address?
Joel Marks's email address is jd****@****zon.net
What schools did Joel Marks attend?
Joel Marks attended University At Buffalo, University Of Phoenix.
What skills is Joel Marks known for?
Joel Marks has skills like Disaster Recovery, Project Management, Data Center, Vendor Management, Business Analysis, Sdlc, Troubleshooting, Management, Leadership, E Commerce, It Management, 3+ Years Of Ssl Encryption.
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