Joel Reyes Email & Phone Number

Tempe, Az, Us

Technical application support for multiple smart meter applications and payment services. Install, configure, test and implement vendor software. Build production monitoring tools and troubleshoot production issues. Maintain vendor relationships and coordinate patches, enhancements and releases. Collaborate with internal customers on data analysis, reporting and data analytics. Coordinate with IT groups (server, networking, database, security, others) to support vendor applications.

Eindhoven, Noord-Brabant, Nl

Business Systems Analyst, system administrator and operations support for enterprise pricing and quoting software suite (Vendavo, SAP partner). Managed projects through entire life-cycle. Performed system-administration and database administration. • Owned and supported enterprise pricing and quoting systems that enabled $4B company revenue. System supported 10,000+ price lists, 25,000+ parts, 75,000+ quotes and 700+ users in sales, marketing, finance, operations and management. Oversaw development and production support activities of onshore and offshore technical teams. Supported analytics, reporting and datawarehouse.• Led critical projects such as development and implementation of web analysis tool that optimized pricing for customers comprising $1.5B+ revenue. Project completed 10% under budget and in time for contract negotiations. • Performed system and database administration for production and 4 non-production environments. Planned and executed application builds and release implementations. Successfully supported DB upgrades, OS upgrades, HW maintenance, software patching, software upgrades from interfacing applications such as Siebel, Teradata, DataStage. Performed server and desktop software installations. Vendor technical contact for all software support and issue troubleshooting. Developed shell scripts for monitoring application, database, batch jobs and sending automated alerts.• Planned and managed all system changes, enhancements and releases. Executed scope definition, requirements capture, data and system analysis, solution design, functional specifications, testing (unit, integration, performance) and implementation. Coordinated cross-domain projects and integration with order management, e-commerce, Siebel/CRM, product management, BI, B2B, SAP, HRIS.• Pricing lead and SME for SOX. Prepared, executed and reported on all SOX controls and remediations. Worked directly with internal and external auditors.

Santa Clara, California, Us

• Led 10 software developers who delivered applications in knowledge management, collaboration, productivity for Technology Manufacturing Group. Managed budget, hiring, resource allocation and performance reviews. • Technical lead for data migration, interfaces and reporting for enterprise certification tracking system. Project achieved 10% cost saving across Intel factories and eliminated $3M of redundant systems. Reporting utilized SQL Server replication, Analysis Services, Reporting Services and MicroStrategy.• Performed database and application administration. Maintained tables, indexes, stored procedures, views and executed software upgrades. Completed test environment refreshes. Successfully recovered production database after hardware failure. • As vendor technical contact, managed and drove resolution to product issues. Coordinated functionality requirements and prioritization of software upgrades.

Master Of Business Administration (M.B.A.), Management Information Systems

Bachelor Of Science (B.S.), Chemical Engineering