With over 6 years of experience in customer service, technical support, and e-commerce management, I specialize in delivering exceptional client experiences and driving operational efficiency. My journey has equipped me with a unique blend of technical expertise, problem-solving skills, and a dedication to customer satisfaction.🔹 E-commerce Expertise: Skilled in managing Amazon and Walmart stores, ensuring optimal performance, and addressing client concerns effectively.🔹 Technical Proficiency: Hands-on experience with tools like Zendesk, Shopify, Slack, and various remote support platforms.🔹 Customer Service Excellence: Passionate about understanding client needs and delivering tailored solutions that foster loyalty and trust.
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Client Relations AssociateAscend Capventures Aug 2022 - Jul 2023Gathering of Initiating Client DataClient Data Management and Profile Creation in CRM (ClickUp)Management of Customer ServiceManagement of AppointmentsInitiate Website Development to Start Creating Shopify Store for Client Store ApplicationProvide Application and Store-Setup AssistanceCustomer Service / Onboarding / ConcernsClient introduction and virtual assistant chat room administrationManages customer service channels (Zoom, ClickUp, WhatsApp, etc.)
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Technical Support RepresentativeTopdata Global It Solutions Jun 2017 - Aug 2022Angeles, Central Luzon, PhilippinesWorked as a non-voice TSR (using Zendesk for tickets and Snap Engage for live chat) and resolved issues with installations and charges.Taken care of pre-sale inquiries from potential users of the software. Assisted non-technical consumers via remote access and gathered relevant data in the event of a software bug. Recognize recurring problems that customers are encountering and document their occurrence. Responsible for acting as the team's point of contact in the absence of the Team Leader. Helped fellow agents with matters in which they were lacking expertise by acting as a "Backup SME." -
Engineer AssistantSmart Communications, Inc. Mar 2017 - Jun 2017Tarlac City, Central Luzon, Philippines -
Inbound Customer Service RepresentativeSutherland Jan 2017 - Mar 2017Tarlac City, Central Luzon, PhilippinesProvided excellent service to consumers while maintaining a friendly demeanor Account management for customers Assisted customers with their orders and questions about their billing. Executed order data entry Helped answer questions from customers. Maintained a database of customer concerns
Joel De Guzman Education Details
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Information Technology
Frequently Asked Questions about Joel De Guzman
What is Joel De Guzman's role at the current company?
Joel De Guzman's current role is 🌟 Customer Service Expert | Virtual Assistant | E-commerce Account Manager.
What schools did Joel De Guzman attend?
Joel De Guzman attended Tarlac State University.
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joel de guzman
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