Ecommerce Consultant
Current
Mar 2024 - Present
AeroLeads people directory · profile
Joel Dewitt Email & Phone Number
VP Customer Success…Builds CS Teams that Drive Exceptional Business Value for Global Clients
at
VEF Supply Ltd.
LinkedIn matched
✓ Verified Jun 2026
3 data sources
Profile completeness 86%
Current company
Role
VP Customer Success…Builds CS Teams that Drive Exceptional Business Value for Global Clients
Location
Greater Seattle Area, United States, United States
Who is Joel Dewitt? Overview
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Quick answer
Joel Dewitt is listed as VP Customer Success…Builds CS Teams that Drive Exceptional Business Value for Global Clients at VEF Supply Ltd., based in Greater Seattle Area, United States, United States. AeroLeads shows a matched LinkedIn profile for Joel Dewitt.
Joel Dewitt previously worked as Ecommerce Consultant at Vef Supply Ltd. and Director of Client Success at Absorb Software. Joel Dewitt holds B.A., Political Science from Pacific Lutheran University.
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VEF Supply Ltd.
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Profile bio
About Joel Dewitt
Innovative Enterprise Customer Success leader with 10+ years of experience delivering SaaS technology and business solutions that drive improvements in client productivity while reducing costs. I establish the long-term strategic direction of the CS function while cultivating and nurturing relationships with senior leaders and key stakeholders throughout the internal and client organization. In these leadership roles, I build an inclusive culture for staff and partners that support the customer's journey to success. As a thought leader, I design new operating models for CS that integrate strategy and best practices to redefine the customer experience. I dramatically improve internal operations and profitability with a laser focus on customer health, revenue growth, and client retention metrics.Performance Spotlight: Among many signature accomplishments for Moxiworks, I achieved 250% revenue growth in the first two years. I built a CS model with dramatically improved efficiencies that contributed to Gross Retention Rates of over 90% and Net Retention Rates of over 100%.CUSTOMER SUCCESS LEADERSHIP AND KNOWLEDGE AREAS • Customer Success Management • Leadership • SaaS Technology• Operational Management • High-Growth Clients • Customer Experience • Complex Program Management • CS Model Development • Stakeholder Advisory• Client Value Realization • Coach/Trainer/Mentor • TCO • Continuous Improvement • Client Retention Strategy • Cloud/SaaS Platforms • Service Portfolio Management • Business Transformation • Managed Service• Cloud Computing • Analytics • Professional Services•Customer Relationship Management • Product Management •Cross-Functional Team Leadership•Customer Satisfaction • Business Analysis •Strategic Partnerships• Business Intelligence (BI) • Sales Management •Customer Experience• Enterprise Software • Customer Retention •New Account Development
Current workplace
Joel Dewitt's current company
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8 roles
Joel Dewitt work experience
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Director Of Client Success
Recruited for outstanding results in my role as Sr. Director at MoxiWorks and my extensive experience developing and executing a Strategic Vision for Customer Success in my previous roles. Head of the global Client Success organization made up of five teams globally including three teams in North America, a team in EMEA, and a team in APAC. Also oversaw.
Aug 2023 - Feb 2024
Senior Director Of Customer Success And Director, Customer Success
Promoted in 2019 for outstanding performance as a thought leader and people leader for this software company with a cloud-based real estate productivity platform for companies like Coldwell Banker, Century 21, and REMAX. I oversaw two directors and a manager with an organization comprised of 110 individuals across three countries, including the United.
Jul 2017 - May 2023
Manager, Client Success
Recruited for experience building the CSM team at Apptio and overall success in this market space. Concur provides expense reporting software for businesses. I led a team of nine that managed a portfolio of 1300 accounts generating $60M in annual revenue.Notable Accomplishments📌Designed and implemented a new Client Engagement Framework that identified and.
Mar 2016 - Jul 2017
Customer Success Manager And Managing Consultant
Recruited by a former VP and promoted three times in this new organization from Consultant to Senior Consultant to Managing Consultant, to take this leadership role. Apptio sells a cloud-based product that provides Technology Business Management to determine where cost savings are possible in enterprises with over $1B in IT spending and small companies. I.
Mar 2011 - Mar 2016
Technical Team Lead & Tier 2 Application Specialist
Notable Accomplishments:📌Developed and implemented initiatives resulting in an increase in reported customer satisfaction scores by nearly forty percent within the first three months in the position. 📌Responsible for day-to-day team management while providing leadership and technical assistance to support staff by advising on best practices and technical.
Jun 2010 - Mar 2011
Project Manager & Consultant
Responsible for development and communication of project plans, status, risks, issues, and implementation of project deliverables per customer requirements. Research and assess resource requirements, and provide planning support to all business units according to defined client/customer project guidelines.
Jul 2007 - Jun 2010
Technology Sales Specialist
Provided outstanding customer service in the sales and service of technology products while ensuring the best possible presentation of saleable products.Actively participated in company programs to increase profits by researching, developing, and implementing programs to reach sales goals.Oversaw and ensured the involvement and full participation of team.
Sep 2000 - Sep 2007
2 education records
Joel Dewitt education
B.A., Political Science
Pacific Lutheran University
B.A., Religion
Pacific Lutheran University
FAQ
Frequently asked questions about Joel Dewitt
Quick answers generated from the profile data available on this page.
What company does Joel Dewitt work for?
Joel Dewitt works for VEF Supply Ltd..
What is Joel Dewitt's role at VEF Supply Ltd.?
Joel Dewitt is listed as VP Customer Success…Builds CS Teams that Drive Exceptional Business Value for Global Clients at VEF Supply Ltd..
Where is Joel Dewitt based?
Joel Dewitt is based in Greater Seattle Area, United States, United States while working with VEF Supply Ltd..
What companies has Joel Dewitt worked for?
Joel Dewitt has worked for Vef Supply Ltd., Absorb Software, Moxiworks, Concur, and Apptio.
How can I contact Joel Dewitt?
You can use AeroLeads to view verified contact signals for Joel Dewitt at VEF Supply Ltd., including work email, phone, and LinkedIn data when available.
What schools did Joel Dewitt attend?
Joel Dewitt holds B.A., Political Science from Pacific Lutheran University.
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