Assume leadership role with customers and sales consultants sharing and demonstrating product, service and sales know-how, delivering a superior experience every time. Foster and emulate sales excellence, professionalism, customer engagement and integrity.• Operates as a sales floor leader ensuring sales floor standards are met, while observing and coaching sales consultants to deliver a superior store experience. • Identifies coaching and training opportunities to engage with and develop team members and efficiencies.• Partners with key stakeholders to address consumer needs while exceeding sales quotas for the store, achieving the Elite Sales Consultant award for the top 5% in the Mid-Atlantic Beltway Region.• Supports daily sales floor responsibilities including staffing, scheduling, team meetings and compliance of company policies and procedures.• Leads the new hire experience including onboarding, training, and development for technology, tools, and processes. Consistently strives to enhance the new hire experience and partners with store management on key initiatives and ideas.• Serves as signatory on daily cash management and sales verification when Store Management is not available.• Assumes team leadership role with customer service escalations, employee needs and operational requirements when Store Management is not available. Supports the cycle count and inventory receiving process in similar circumstances.• Audits the execution of store policies and procedures such as retention, payments, equipment, sales integrity and revenue assurance to support a high-performing store experience.• Consistently exercises independent judgment and discretion in delegated leadership work.

• Passionately represented products and services by sharing and demonstrating product and sales know-how with customers.• Provided product demonstrations to educate customers on full product capabilities to increase their experience.• Used a customer-first approach with all customer interactions. Listened and evaluated customer needs and provides appropriate solutions.• Achieved sales and customer experience goals and objectives.• Provided comprehensive customer onboarding activities and ensured customers fully understand how to use and handle all company products/services and gained their consent.• Performed operational and administrative tasks. Partnered with customer care to resolve customer issues, as appropriate.• Consistently demonstrated sales excellence and professionalism with integrity and a warm and friendly demeanor to customers and teammates.• Aligned with all company and retail operational policies and procedures.• Completed training requirements and engaged in team huddles and learning. Knowledgeable and understanding of sales compensation plan and its key elements.

Achieve all sales and profit goalsDirect responsibility of all store operationsAdhere to store budgetsRecruit, hire, coach, and develop retail staffConduct employee meetings in addition to weekly/monthly employee reviewsProactively analyze business needs, identify opportunities, and create/execute improvement plansPromote positive customer experience through modeling great customer service and handling escalations promptlyDemonstrate solid technical competence for all products and services soldEngage in and lead community activities inside and outside of store to support business goalsAttend and participate in local meetings and sales events