Joel Faessler Email & Phone Number

Responsible for improving client success related to Commercial Financial Services and B2B payment and invoicing execution by:• Developing and utilizing common payment and invoicing procedures for Operational, Sales and Client execution• Gathering financial services program information and requirements• Vetting and determining financial services capabilities• Developing, testing, and implementing new processes and platforms • Orchestrating teams to execute and deliver from planning to run rate payment, settlement and client invoicingPartner & Portfolio Management• Strategic cross-functional leadership with Sales, Vendors and internal Finance teams• Subject Matter Expert and content developer and creator for execution of commercial financial services programs and platforms to enable execution from sales to operations• Onboarding new and supporting existing financial service programs within the B2B platform.• Contribute to financial partner onboarding, RFP activities and contractual negotiationsOperational Execution • Responsible for the process documentation, testing, viability and operational execution of payment processing, settlement, and invoicing on the B2B platform• Escalation and Issue resolution with cross-functional partners, sales and clients as needed• Direct and indirect leadership of team members handling Net 30, Leasing and Financing• Responsible for managing bad debt, chargebacks, tax and settlement related operationsDirect and Indirect Leadership• Operational discipline and work ethic (lead by example)• Communication and organizational management skills• Demonstrated ability to work with senior leadership and clients• Conflict management and resolution• Critical decision-making skills

Richfield

 Responsible for providing strategic support for Category Management, and building/maintaining foundational data management within Best Buy Business. Responsibilities include strategic and executional support for Merchant initiatives, pricing, promotions, reporting, and assortment decisions; execution of Vendor Program Agreements, collection of MDF funding, and creation and maintenance of product and web data. Collaboration/partnership with Category Managers, Demand Planners, BBYB Operations and Sales, MIM, and Core Merchant Analysts to drive meaningful solutions to complex problems IT Planning/Scoping: Collaboration with IT teams and strategic partners to solve for business needs via IT enhancements. Responsible for ideation, requirement gathering and project scoping, creation of acceptance criteria, and user testing/business validation of requirements in testing environment and production. Key Accomplishments: Development of new pricing/promotion processes to support Enterprise changes to promotional cycles, allowing BBYB to account for short-duration promotion cycles, and training sales on updated TWIST (promotion) changes; creation of BBYB pricing guide, to provide clarity, consistency, and documentation to Sales and Operations teams; increased vendor funds loaded in to Comergent through building strong relationships with Core Merchant Analyst partners and by sharing BBYB’s story; improved Vendor Program Agreement process, exceeding historical time to completion by one month; delivery of key reporting metrics for Category Management team; development of FP Cost Analysis report, resulting in global cost decreases from distribution partners for tier 1 brands; brand cleanup resolving inaccuracies on 300,000+ SKUs

Richfield, Mn

 Project management for Fortune 500 clients, with specialization in Fortune 50 IT/Tech companies Responsible for operational strategy during the full sales cycle, for top-tier clients and large/complex sales opportunities. Responsibilities include managing credit lines, invoicing needs, product availability, negotiating bid/volume pricing, solving for complex logistics solutions, and managing open-orders Customer Service – responsible for driving customer experience/NPS (net promotor score; measure of customer satisfaction) through expectation setting and providing post-sale resolution to customer escalations and order concerns, by utilizing complex problem solving skills Operational Partner to Sales – subject matter expert on operational processes (payment, supply chain, logistics/returns) and systems (Comergent, Order Management System, Retek) Process development/improvement – collaboration with leadership, sales, and IT teams to identify and resolve system-based limitations, and drive conversation for go-to-market strategies to better serve our clients in new, and more efficient ways Mentorship/knowledge sharing – leveraging my knowledge base to assist others on our operations and sales groups, to solve for system based concerns and complex customer needs

Richfield, Mn

 Execution of bid/volume pricing with key business partners Responsible for partnering with Core Enterprise partners in consideration of bulk inventory needs and availability/ability to support

Richfield, Mn

Freight Quote Specialist

Richfield, Mn

Providing real-time support to our Best Buy for Business sales team.

Roseville, Mn