Joel Fields Email & Phone Number

Norfolk, VA

 Analyzes problems with hardware and software products to identify problem area(s) and recommend possible solutions. Provides technical support to customers via Aspect Phone System and written communication Exercises judgment within defined procedures and practices to determine appropriate action with customer callers Enters call information into.

• Hired as a Field Service Technician and promoted to Hub Manager by the Program Manager to manage the day-to-day operations of one of four main hubs in Afghanistan in support of Operation Enduring Freedom.
• Oversaw assigned work and provided direction with regard to timeliness and completion of project objectives.
• Addressed performance issues within prescribed guidelines of the hub.
• Provided performance input upon completion of assigned jobs.
• Managed five Generator Technicians and 12 Field Service Representatives to maintain and sustain over 122 RAID towers, Cerebus and RDISS surveillance camera systems and daily updates to the main database (RAID CLS)
• Responsible for over $200K of property book items.

Netwarcom, Joint Expeditionary Base Little Creek, Virginia

• Led Team 1 for Cyber Asset Reduction and Security (CARS) at NETWARCOM.
• Worked with client's IT staff to organize production and submission of certification and accreditation documents and testing as required to meet current government requirements for systems transition.
• Documented templates and processes developed for client.

Various

• Managed, operated and troubleshot all forms of telecommunications using state-of-the-art multimedia technology such as fiber optics, digital microwave, tactical and commercial satellites.
• Managed, operated and troubleshot all forms HF, UHF, VHF, EHF and SHF telecommunications systems.
• Provided direct user support to NIPR/SIPR operations.