Joel Frederick

Joel Frederick Email and Phone Number

Sales and Marketing Manager at BMW @ BMW Financial Services NA, LLC
St. Louis, MO, US
Joel Frederick's Location
St Louis, Missouri, United States, United States
Joel Frederick's Contact Details
About Joel Frederick

Experienced Customer Team Lead with a demonstrated history of working in the automotive industry. Strong support professional skilled in Negotiation, DMAIC, Business Planning, Analytical Skills, and Operations Management.

Joel Frederick's Current Company Details
BMW Financial Services NA, LLC

Bmw Financial Services Na, Llc

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Sales and Marketing Manager at BMW
St. Louis, MO, US
Website:
bmwusa.com
Employees:
3008
Joel Frederick Work Experience Details
  • Bmw Financial Services Na, Llc
    Sales And Marketing Manager At Bmw
    Bmw Financial Services Na, Llc
    St. Louis, Mo, Us
  • Bmw Financial Services Na, Llc
    Sales And Marketing Manager At Bmw
    Bmw Financial Services Na, Llc Jul 2023 - Present
    Central Region St. Louis, Mo.
  • Bmw Group Financial Services
    Lease Loyalty Team Leader
    Bmw Group Financial Services Dec 2022 - Jul 2023
    United States
    Responsible for supervising a Lease End Team of Associates with the goal of promoting new BMW Group products, driving customer retention through both new and used car business, educating the customer on the lease return process.
  • Bmw Group Financial Services North America, Llc
    Associate Sales & Marketing Manager
    Bmw Group Financial Services North America, Llc Aug 2021 - Dec 2022
    Hilliard, Ohio, United States
  • Bmw Financial Services
    Retailer Communication Center Team Leader
    Bmw Financial Services Jul 2018 - Aug 2021
    Hilliard Oh
  • Bmw Of North America, Llc
    Customer Relations Team Leader
    Bmw Of North America, Llc Jul 2015 - Jul 2018
    Hilliard Oh
    Managed a team of 16 associates handling inbound calls for our BMW GENIUS group, trouble-shooting and answering technical related questions from customers about specific features on their BMW and BMWi vehicles.
  • Bmw Financial Services
    Western Region Credit Team Leader
    Bmw Financial Services Jul 2014 - Jun 2015
    Hilliard Oh
    Managed a team of credit analysts who evaluated and decisioned submitted US credit applications for new and returning Lease and Retail Loan for BMW, MINI, and Rolls Royce customers.
  • Bmw Financial Services
    Western Region Funding Team Leader
    Bmw Financial Services May 2012 - Jul 2014
    Hilliard Ohio
    Managed a team of associates that processed lease and retail contracts.Investigated and researched funding errors from dealers and BMWFS applications.Develop and mange working relationships with dealers.
  • Bmw Financial Services
    Inbound Collections Team Leader
    Bmw Financial Services May 2008 - May 2012
    Manage the Inbound Collections Call Center for US and Canada portfollios for Alphera, BMW,MINI, Rolls Royce and Up2Drive Accounts.
  • Chase Home Finance
    Call Center Analyst Mortgage Officer
    Chase Home Finance Jan 1997 - May 2008
    Developed and Lead Call Center: Call Reason Disposition Process from Novemer 2007 to May 2008.Subprime Mortgage Team Leader from May 2003 to November 2007. I managed a team of 15 associates to 30 associates that handled 3 different mortgage portfolios.Call Quality Analyst from October 2001 to May 2003. I evaluated and coached 50 associates for the Prime Mortgage call center and escalated call teams.Executive Resolution Group from November 1998 to October 2001I was responsible for handling escalated compliants to the Senior Management and state and federal regulatory agencies.I was responsible for handling escalated issues to production branches in the California and Mountain Region.Inbound Call Center Associate from January 1997 to November 1998I handled inbound calls for Prime Mortgage customers and preferred clients of Chase.

Joel Frederick Skills

Powerpoint Microsoft Word Microsoft Office Customer Service Accounting Negotiation Troubleshooting Team Building Process Improvement Financial Reporting Coaching Financial Analysis Call Centers Training Leadership Credit Loans Risk Management Mortgage Lending Financial Services Finance Banking Team Leadership Customer Satisfaction Customer Retention Forecasting Consumer Lending Workforce Management Operations Management Quality Assurance Business Analysis Financial Risk Call Center Microsoft Excel Performance Management Credit Risk Leadership Development Access Analysis Credit Analysis Business Process Improvement Business Planning Excel Compliance Problem Solving Dmaic Word Balanced Scorecard Mentoring Visio Team Management

Joel Frederick Education Details

Frequently Asked Questions about Joel Frederick

What company does Joel Frederick work for?

Joel Frederick works for Bmw Financial Services Na, Llc

What is Joel Frederick's role at the current company?

Joel Frederick's current role is Sales and Marketing Manager at BMW.

What is Joel Frederick's email address?

Joel Frederick's email address is jo****@****wfs.com

What schools did Joel Frederick attend?

Joel Frederick attended Capital University.

What are some of Joel Frederick's interests?

Joel Frederick has interest in Civil Rights And Social Action.

What skills is Joel Frederick known for?

Joel Frederick has skills like Powerpoint, Microsoft Word, Microsoft Office, Customer Service, Accounting, Negotiation, Troubleshooting, Team Building, Process Improvement, Financial Reporting, Coaching, Financial Analysis.

Who are Joel Frederick's colleagues?

Joel Frederick's colleagues are Tamara Leo, Karen Murray, Ryan Fritter, Raymundo Cruz, Naomi Boortman Msc, Christopher Montrose, Jerard Noah Owens.

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