Senior member on the team where I maintain, secure, and document large on-premise and multi-cloud technology infrastructure. Lead role for multiple infrastructure deployments, overhauls, and upgrades. Mentoring, teaching, and acting as the escalation point for any questions.• Leading migration of legacy 365 licenses to Azure premium simplifying scope of licenses while adding features.• Leading DNS and ISP redundancy project resulting in 98% reduction in services downtime when utilizing secondary ISP.• Leading firewall best practices audit and documenting change recommendations. Recommendations will be executed with zero business hours impact.• Manage SharePoint site creation, parameters, and deployment. One set of sites reduced time required to process billing details and increased quality of the end result.

Member on the team where I maintained, secured, and documented large on-premise and multi-cloud technology infrastructures. Lead role for multiple infrastructure deployments, overhauls, and upgrades. • SharePoint IntranetDesigned and managed migration and build out of new employee intranet from legacy website to SharePoint.Created department sites so each could manage content and communications for their respective teams.• Business IntelligenceCreated 20+ PowerBI dashboards using PowerQuery, DAX, and SQL. Data sources included MS SQL, SharePoint lists, and Oracle DB.Created 6+ SSRS dashboards with MS Visual Studio to obtain the refresh objective needed.Displayed dashboards throughout the office on TVs via BrightSigns to improve employee insight into goals and metrics.• Phone system overhaulLed the infrastructure migration from on-premises Cisco phone system to cloud SaaS phone system.Reduced costs of services by 70% and increased ease of use and functionality.• FacilitiesManaged facilities maintenance and upgrades including physical security access control and camera systems.

Managed our GIS and Dispatch teams in addition to the IT team and infrastructure.• Communications ProjectDesigned network infrastructure and subneting schema to support secure communications tosubstations and field vehicles.Increased network complexity by expanding subnets from 4 to more than 50 and site locations to more than 60.• Remote support softwareEvaluated multiple solutions including SaaS and self-hosted.Selected self-hosted product for cost, flexibility, feature set, and ease of use.Eliminated the requirement of IT staff to physically walk to every desk when an employee or PC needed attention.• Virtual EnvironmentDeployed redundant VMware vCenter and SAN solution with SSD storage in preparation for VDI migration.Reduced physical server hardware by 50%.▪ Custom SoftwareModified custom software application to allow QR code scanning for member registration.Time for member registration was significantly decreased.

First employee hired in the IT department handling all aspects of IT as the team grew over the next few years.▪ Cooperative GrowthManaged billing and accounting software upgrade from CAPS XL+ to iVue.Merged customer data resulting from territory purchase which grew the co-op from 12,500 meters to 23,700 meters.▪ Annual MeetingImplemented custom software application allowing electronic registration of members.Provided real time quorum statistics.Enabled the registration team to handle additional memberships resulting from the recent acquisition.▪ Replaced traditional PBX phone system with PoE VoIP phone system.Improved reporting options.Reduced cabling infrastructure and technician time.Decreased monthly maintenance costs by 87%.