Joel Gordon Email and Phone Number

Employment and Work ExperienceSeptember 2021 - Present:FujitsuRole: On-site TechnicianDuties: Highly varied, ranging from basic IT support to overhauling entire systems as part of largerprojects. Most weeks covered BAU, replacing/reimaging devices on customer store networks, driving tocustomer sites and replacing faulty hardware, or performing troubleshooting to solve issues. I oftentraveled out of town for various jobs, primarily site visits to District Courts and other Ministry of Justicesites to provide on-site support. Projects I took part in included outfitting new SuperCheap Auto,SpecSavers, and Warehouse stores, as well as upgrading customer facing systems in McDonald’s stores.Some of these projects had me as the site lead for the IT outfitting, when I would work alongsideexternal technicians from a variety of companies, and liaise with the main site contact to keep them upto speed with how the work is progressing.September 2020 - September 2021:Desktop Technology Services LimitedRole: Field Service TechnicianDuties: Apple repairs and servicing, HP repairs and servicing, EFTPOS system upgrades and servicing,Fonterra device deployment and network servicing. A typical week can have me doing jobs in the office,around town, and out of town. Most jobs are repairs and servicing, but also include various inspectionsand deployments. Resource cover for the New Plymouth office is also required occasionally. At times, ithas been necessary for me to bring other technicians up to speed on, and guide them through a varietyof jobs, as well as assisting customers over the phone and at the front desk.July 2020 - June 2020:Horizons Regional CouncilRole: General AssistantDuties: Varied, but consisted primarily with moving the HRC archives to another building, scanning olddocuments before their destruction, helping the finance team with change of ownerships and returnedmail, and assisting in the move of equipment from one building to another.March 2020 - July 2020:Image AudioRole: AV Technician/Systems EngineerDuties: Installing AV and security equipment. Programming AV systems and setting up internal networksfor said systems.