MANAGEMENT● Manages day-to-day e-commerce business operations on Shopify, Amazon and Ebay● Maintains up-to-date administrative records to monitor operational conditions● Consults with customers to assess needs and propose optimal solutionsBUYER● Set up wholesale accounts with multimedia vendors such as Alliance Entertainment and Entertainment Earth● Makes purchase orders for products to sell from wholesale and retail vendors● Planned product pricing and advertising to over $150,000 in gross sales per yearCUSTOMER SUPPORT● Resolves issues and processed refunds over the phone and via text chat● Manages communications with Amazon seller support to fix issues and recover lost funds● Mail and package processing at a high volume - nearly 10,000 boxed and shipped products● Maintained 100% satisfaction rating on both eBay and Amazon storefronts

● Ran a successful YouTube channel that surpassed over 1,000,000 subscribers and a livestream page that surpassed 200,000 followers● Public speaking experience in front of audiences of over 50 at various universities● Live broadcasting experience at Major League Gaming sanctioned competitive events● Worked extensively with Adobe Creative Suite, video editing software, and various types of cameras and recording equipment● Negotiated advertising deals with brands like Microsoft, Activision, Electronic Arts, Facebook, Great Clips, Pizza Hut

● Redesigned payment processing system resulting in a 30% sales increase in the first 2 months of implementation● Worked together with credit card processors to resolve issues such as chargebacks and refunds - over $10,000 recovered from chargeback claims● Meticulously reviewed financial statements for accuracy and organized them in the proper system location● Crafted billing statements for customers and employees for a company with over $1,000,000 in yearly transactions● Architected a fraud prevention process that resulted in a 90% reduction in fraudulent transaction attempts

● Managed customer support for a start-up technology company● Handled support claims over the phone and through text chat - 100+ customer interactions daily● Logged and categorized all customer interactions