Joel Graham Email & Phone Number

Los Angeles County, California, United States

Greater Los Angeles Area

Greater New York City Area

GM initially of the SoHo location, and later of the Park Avenue location as well. Staffing and operations of the Asanda Air spa at the Delta Sky Club, JFK. Expansion planning and support to the Asanda Air locations at the Seattle and Atlanta Sky Clubs.Focused on guest experience and customer relations while maintaining a high rate of online reviews and engagement. Managed an in-house system to encourage reviews, respond to them efficiently, and provide feedback to the service… Show more GM initially of the SoHo location, and later of the Park Avenue location as well. Staffing and operations of the Asanda Air spa at the Delta Sky Club, JFK. Expansion planning and support to the Asanda Air locations at the Seattle and Atlanta Sky Clubs.Focused on guest experience and customer relations while maintaining a high rate of online reviews and engagement. Managed an in-house system to encourage reviews, respond to them efficiently, and provide feedback to the service provider.Coordinated and directed an off-site call center to book appointments and answer high volume of phonecalls and emails seven days a week. Trained frontline staff in sales and customer service while encouraging weekly and monthly sales goals for retail and service packages. Show less

Greater Boston Area

Hired as the assistant manager of an established and locally loved salon in the South End. Promoted to manager in 2012. Salon operations, client relations, vendor coordination, payroll, hiring, website design and maintenance. Raised visibility and guest experience with social media and online review management.

Greater Denver Area