Global IT professional with more than 25 years of experience specializing in service delivery, infrastructure, cloud, operations, procurement, applications support, database, architecture, security, end user support, end user computing, IT strategy and project management at professional service and consumer product organizations ranging in size from 2,000 to over 50,000 employees.Transformational leader expert in managing global IT projects, including IT operations; service delivery; network and data center management (physical, virtual and cloud-based environments); application deployment and support; procurement; configuration/testing; vendor contract and license negotiation/management; disaster recovery management; implementing an ITIL-based framework; asset management; stakeholder management; and Sarbanes-Oxley (SOX) compliance.Experienced management of customer support, call center, service delivery, operations teams and infrastructure architects; teams have ranged in size from 8 to over 120 direct reports. Implemented a culture of continuous improvement focusing on the roll out of key performance metrics, team and individual goals and access to job-related education and training.Consolidation and modernization of IT infrastructure and support teams both internally and outsourced. Experience sourcing, transitioning and managing international outsourced/offshore support programs.Emphasis on implementing efficiencies via business process re-engineering to drive cost reductions. Initiatives included globalizing and consolidating operations teams, contracts and vendors, creation of global procurement process and implementation of pcard program.Member of the IT executive team responsible for creating strategy for all facets of information technology, including infrastructure road map; end user system strategy; cost saving and efficiencies reviews; application deployment; operations support and sourcing; customer support and service delivery; and strategic partner relationships.