Duties and responsibilities.1. Alert Monitoring: Continuously monitor security alerts and notifications from SIEM (Security Information and Event Management) systems and other security tools.Event Analysis: Analyze security events and logs to identify potential threats, anomalies, or suspicious activities. Using tools security platform (SPLUNK, SOC Radar, Carbon Black EDR, Carbon Black AppCtrl, Anomali ThreatStream etc)2. Incident Triage and ResponseInitial Assessment: Perform an initial assessment of security incidents and alerts to determine their severity and potential impact.Incident Handling: Execute predefined procedures to handle and respond to security incidents, including containment, investigation, and remediation.Escalation: Escalate incidents process alert based on SLA to higher-level SOC analysts (L2/L3) if require deeper analysis.3. Documentation and Reporting4. Coordination with stakeholder and custody (Endpoint user, Application owner and others ICT Support Team).5. Generates reports for documentation and knowledge6. Attend and contribute for daily, weekly, monthly SOC team meeting and other IT and Apps team meeting.

ICT Helpdesk at PT Pertamina Hulu Energi (PHE), Offshore South East Sumatera (OSES) Outsourching from PT. Sisindokom Lintas Buana.Duties and responsibilities.1. Serves as initial client contact for technical problems on ICT systems. 2. Attends to telephone queries and provides remote technical assistance by offering immediate solution to the problem.3. Suggest an interim solution if the problem requires detailed examination and co-ordinates the delivery of required services/solutions by a team of second level support engineers.4. Ensure all customer problems and needs are promptly attended to meet the Service Level Agreement.5. Generate regular Help Desk statistical reports and provide the Service Level Agreement Report as required by Service Desk Manager.6. Maintain an up-to-date knowledge related with the technical specification required.

Duties and responsibilities.Application Analyst Asia Pacific and Australia. (QAD MfgPro Administrator for global users)1. MfgPro Administrator support for all APAC MfgPro users, completed in-depth analyses for every MfgPro issues, to achieve with Service Level Agreement. 2. MfgPro Account Management : Account Creations, Account Modifications, Account Deletions, with Segregation of Duty (SoD) conflict analyze information. Collaborated with others IT groups across the organization to ensure business and Service Level Agreement. Proposed solutions meeting defined resolutions.3. MfgPro Project Support. - Patches/ programs installation into test server. - Check email request and new Atos delivery patches. - Perform installation as per schedule in Test Server. - Perform installation as per request (urgent test installation). - Send confirmation regarding test server installation to IT application team and requesters. - Record the activity into Incident Report. - Keep server tidy (remove program that already go live from directory D into production directory). 4. Reporting : - Produce monthly report then send to Manager for review - Produce KPI weekly report - Produce monthly privilige Mfgpro access - Produce the Mfgpro inactive account to review with Application Manager also with Business Managers.5. Documenting : - Mfg/pro procedure update - SLA document - UAT and Sign of projectHSE Related : - HSE/Safe meeting - BBS observation

IT Support Staff at The Hongkong and Shanghai Banking Corporation Limited ( HSBC Indonesia ) World Trade Center I 3rd floor, Jl. Jend. Sudirman Kav. 29-31, - Jakarta Selatan. Outsourching from PT. Paranta Anugerah Prima Jakarta.Duties and responsibilities :1. Second level of contact for IT Infrastructure technical problems, hardware, software systems and applications. 2. Follow up all telephone queries, Helpdesk ticketing, users walk-in thru and provides remote technical assistance by offering immediate solution to the problem.3. Suggest an interim solution if the problem requires detailed examination and co-ordinates the delivery of required services/solutions by a team of first level support Helpdesk.4. Ensure all customer problems and needs are promptly attended to meet the Service Level Agreement.

as IT Service Desk Analyst in CSC commad center for supporting Manulife Indonesia and Dupont IndonesiaDuties and responsibilities.1. First point of contact for technical problems on hardware or software systems and applications. 2. Attends to telephone queries and provides remote technical assistance by offering immediate solution to the problem.3. Suggest an interim solution if the problem requires detailed examination and co-ordinates the delivery of required services/solutions by a team of second level support engineers.4. Ensure all customer problems and needs are promptly attended to meet the Service Level Agreement.5. Generate regular Help Desk statistical reports by compiling the BMC Remedy record and provide the Service Level Agreement Report as required by Service Desk Supervisor /SVD Manager.6. Maintain an up-to-date knowledge related with the technical specification required.

Duties and responsibilities for CNOOC SES Ltd :1. Serves as initial client contact for technical problems on hardware or software systems and applications. 2. Attends to telephone queries and provides remote technical assistance by offering immediate solution to the problem.3. Suggest an interim solution if the problem requires detailed examination and co-ordinates the delivery of required services/solutions by a team of second level support engineers.4. Ensure all customer problems and needs are promptly attended to meet the Service Level Agreement.5. Generate regular Help Desk statistical reports by compiling the BMC Remedy record and provide the Service Level Agreement Report as required by Service Desk Manager.6. Maintain an up-to-date knowledge related with the technical specification required.7. Projectors and laptop loaner Admin.8. Assist project for Axis IT Helpdesk and IT Support Management implementation.

as IT Staff at CNOOC SES Ltd Outsourching from PT. Tunas Komindo Persada Jakarta.Duties and responsibilities :1. Second level of contact for IT Infrastructure technical problems, hardware, software systems and applications. 2. Attends to telephone queries, users walk-in thru and provides remote technical assistance by offering immediate solution to the problem.3. Suggest an interim solution if the problem requires detailed examination and co-ordinates the delivery of required services/solutions by a team of first level support Helpdesk.4. Ensure all customer problems and needs are promptly attended to meet the Service Level Agreement.5. IT inventory and storage Admin. 6. Projectors and laptop loaner Admin. 7. IT procurement Admin.

Laptop's quality checker, Customer Sales Service

as an IT and Database person, also to support all event and Project event.