Joel Hacker Email & Phone Number

↠ I’m a dedicated professional with 20+ years of diverse achievements as a proud USAF veteran, including analyzing, testing, troubleshooting, and maintaining systems within large healthcare organizations.↠ I deliver exceptional user support while conducting installations, account administration, equipment management, and training/education. I also maintain clear, consistent documentation while constantly seeking out ways to improve service, using strong communication skills to coordinate with diverse individuals. By acting as a valued resource for escalated issues and incidents, I ensure that results exceed all expectations.📚 Supporting these achievements are my exemplary educational qualifications. These include Dell Tech Direct Certification and CompTIA Security+ course completion designations.↠ Key areas of specialization:Information Technology / User Support / Installations / Configurations / Testing / Analysis / Troubleshooting / InstallsDocumentation / Healthcare / Performance Development / Inventory Management / Communication / Training↠ Selected highlights from my career:⭐Increased customer satisfaction scores at Carle Health through the diligent service of IT needs of a campus with hundreds of end-users, maintaining reliable communication in a fast-paced environment.⭐Thrived as the main contact with different departments to remedy complex, time-sensitive issues, earning a reputation for strong networking skills, knowledge and resolution of Epic LWS and related issues, A/V systems, and new technology.⭐Received commendations for resolving the most incidents of any technician in the Central Illinois region at UnityPoint Health, using support practices that were scaled across multiple regions.⭐Trained and mentored other employees at Methodist Medical Center on server restarts, basic diagnostics, account creation, and password resets, and the adoption of emerging technologies and platforms.During my off-time, I enjoy spending time with my family, and listening to music, especially vinyl records as an audiophile. Of course I enjoy working on computers, and off-roading with my 4x4.