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Joel Halliday is listed as Business Analyst @ EPCOR | Systems Thinking | Experience Design | Data Analytics | Reporting | Process Improvement | Microsoft Excel | Excel VBA | Python at EPCOR, a company with 2010 employees, based in Stony Plain, Alberta, Canada. AeroLeads shows a matched LinkedIn profile for Joel Halliday.
Joel Halliday previously worked as Business Operations Analyst at Epcor and Billing Services Agent at Epcor. Joel Halliday holds Bachelor Of Commerce - Bcom, Business/Commerce, General from Athabasca University.
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With over six years of experience as a Business Analyst at EPCOR, I am passionate about data analysis and process improvement. I apply my skills in SAP, experience design, and systems thinking to optimize business operations, enhance customer service, and ensure regulatory compliance.As the lead resource for the C-SOX compliance program, I executed quarterly reviews, supported internal and external auditors, and ensured business practices adhered audit standards. I also coordinated the vendor relationship for our credit card payment system, and provided operational support to our internal teams in resolving customer escalations, researching payment issues, and answering staff questions. My vision is to unleash people by making work easier, so they can focus on new tasks that bring more value both for themselves and their organizations.
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Edmonton, Alberta, Canada
Utility Rate and Promotions entry into EPCOR’s CIS software SAP. Business Continuity Program operations, process design, reporting, and day-to-day activities. Lead resource for C-SOX regulatory compliance program. Execute quarterly reviews, support Internal and External Auditors, ensure new business practices support compliance. Support credit card payment.
Edmonton International Airport, Alberta, Canada
Correcting customer enrollment issues. Reviewing SSC Transactions to diagnose customer problems and take appropriate action. Working with external stakeholders such as EDTI and FORTIS. Processing and correcting erroneous customer payments, refunds, and payment information. Responding to customer correspondence via mail and email. Improving team reports and.
Edmonton, Alberta, Canada
Worked with EPCOR customers to troubleshoot and resolve a variety of sales, billing, and customer service issues. Independently researched and applied solutions to customer issues while staying within support scope
Manage Shaw Field Technician schedules to ensure meet customer needs, correct reporting, and correct technician pay. Managing and maintaining digital and physical filing systems. Supporting leadership with reporting, data analysis, and root cause analysis
Edmonton, Alberta, Canada
Mentored individual TSR agents to develop their skills, knowledge, and performance. Took customer escalations for technical, billing and customer experience issues. Used advanced tool access to troubleshoot customer issues
Edmonton, Alberta, Canada
Worked with Shaw customers to troubleshoot and resolve a variety of technical, sales, billing, and customer service issues. Independently researched and applied solutions to customer issues while staying within support scope
Other employees you can reach at epcor.com. View company contacts for 2010 employees →
Pearl Poon
Colleague at Epcor
Edmonton, Alberta, Canada, Canada
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Sherri Belcourt
Colleague at Epcor
Edmonton, Alberta, Canada, Canada
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Mark Steenbergen
Colleague at Epcor
Canada, Canada
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Frank Fechner
Colleague at Epcor
Edmonton, Alberta, Canada, Canada
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Joseph Fiorillo
Colleague at Epcor
Edmonton, Alberta, Canada, Canada
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Rosa Laclare
Colleague at Epcor
Sherwood Park, Alberta, Canada, Canada
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Noah Shepel
Colleague at Epcor
Edmonton, Alberta, Canada, Canada
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Nathan Berg
Colleague at Epcor
Edmonton, Alberta, Canada, Canada
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Claudia Christo
Colleague at Epcor
Phoenix, Arizona, United States, United States
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Emmy Howie
Colleague at Epcor
Sherwood Park, Alberta, Canada, Canada
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Quick answers generated from the profile data available on this page.
Joel Halliday works for EPCOR.
Joel Halliday is listed as Business Analyst @ EPCOR | Systems Thinking | Experience Design | Data Analytics | Reporting | Process Improvement | Microsoft Excel | Excel VBA | Python at EPCOR.
Joel Halliday is based in Stony Plain, Alberta, Canada while working with EPCOR.
Joel Halliday has worked for Epcor and Shaw Communications.
Joel Halliday's colleagues at EPCOR include Pearl Poon, Sherri Belcourt, Mark Steenbergen, Frank Fechner, and Joseph Fiorillo.
You can use AeroLeads to view verified contact signals for Joel Halliday at EPCOR, including work email, phone, and LinkedIn data when available.
Joel Halliday holds Bachelor Of Commerce - Bcom, Business/Commerce, General from Athabasca University.
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