Joel Halliday Email & Phone Number

Edmonton, Alberta, Canada

Utility Rate and Promotions entry into EPCOR’s CIS software SAP. Business Continuity Program operations, process design, reporting, and day-to-day activities. Lead resource for C-SOX regulatory compliance program. Execute quarterly reviews, support Internal and External Auditors, ensure new business practices support compliance. Support credit card payment system through customer escalation resolution, researching payment issues, and answering staff questions. Vendor relationship management for credit card payment system. Develop and optimize reports for business leadership. Data Analysis and Root Cause Analysis. Managing employee access requests for access for SAP, Reporting Tools, and Credit Card Vendor Software as a System Admin. Support EPCOR staff with questions relating to SAP, process changes, IT system issues, and business processes.

Edmonton International Airport, Alberta, Canada

Correcting customer enrollment issues. Reviewing SSC Transactions to diagnose customer problems and take appropriate action. Working with external stakeholders such as EDTI and FORTIS. Processing and correcting erroneous customer payments, refunds, and payment information. Responding to customer correspondence via mail and email. Improving team reports and work processes

Edmonton, Alberta, Canada

Worked with EPCOR customers to troubleshoot and resolve a variety of sales, billing, and customer service issues. Independently researched and applied solutions to customer issues while staying within support scope

Manage Shaw Field Technician schedules to ensure meet customer needs, correct reporting, and correct technician pay. Managing and maintaining digital and physical filing systems. Supporting leadership with reporting, data analysis, and root cause analysis

Edmonton, Alberta, Canada

Mentored individual TSR agents to develop their skills, knowledge, and performance. Took customer escalations for technical, billing and customer experience issues. Used advanced tool access to troubleshoot customer issues

Edmonton, Alberta, Canada

Worked with Shaw customers to troubleshoot and resolve a variety of technical, sales, billing, and customer service issues. Independently researched and applied solutions to customer issues while staying within support scope

Bachelor Of Commerce - Bcom, Business/Commerce, General

Culinary Arts Certificate, Culinary Arts/Chef Training, Graduated With Honors

Computer Systems Technology, Computer Science, Graduated With Honors

Computer Systems Technology Diplomia, Comp