Joel Hamlin Email & Phone Number

•Process, maintain and submit monthly SBA 1502 reporting to FTA/Guidehouse, including monthly payments, curtailments, late payments and payoffs.•Perform multiple functions related to commercial loan servicing for complex loans•Maintain proper loan records, perform GL balancing, and ensure servicing requests are processed accurately, in accordance to internal guidelines, and within established service level standards•Prepare collateral releases for commercial and commercial real estate loan portfolio•Monitor and process paid loan reports in accordance to established controls prior to releasing liens or collateral instruments•Provide support to business lines by researching and resolving loan related issues or customer submitted requests•Responsible for communicating with business lines regarding post-booking loan system matters, imaging, payoff requests, reconveyances, or loan maintenance inquiry related issues•Monitor and maintain the loan collateral tickler system for pending commercial and commercial real estate loan collateral•Monitor and process the Bank's established requirements for insurance•Responsible for complying with policies, procedures, security requirements, and government regulations

Stanwood, Wa

•Solid problem solving skills necessary to analyze situations that require thoughtful solutions•Effective organizational, multi-tasking, and prioritizing skills•Ability to work in a fast-paced deadline driven environment•Experience directing work and monitoring performance of others•Mentoring or coaching experience in a customer service/sales environment•Experience developing and cultivating professional relationships•Experience meeting or exceeding sales, customer service, and operational goals•Experience selling products and services•Experience complying with policies and procedures•Experience meeting or exceeding performance and operational objectives•Good communication skills including speaking clearly, succinctly, and accurately while using a pleasant tone and common conversational courtesies•Experience interacting positively with unsatisfied customers•Knowledge and understanding of retail compliance controls, risk management, and loss prevention

Stanwood, Wa

• Proven success with daily coaching of tellers• Ability to coach using leadership skills• Ability to problem solve and handle customer concerns and/or questions while maintaining the high level of customer service.• Proven ability to handle the responsibility that comes with making discretionary decisions on deposit/teller transactions• Experience in using Demonstrated Behavior Evaluations with employees• Experience in outlining goals and objectives with employees• In-depth knowledge of maintaining positive customer relations by means of keepingwith established procedures• Experience creating affective weekly teller schedules using Click2Staff• Experience in successfully preparing for and passing audit exams• Consistent compliance with operational regulations• Proven record of maintaining, verifying, balancing allocated cash drawer• Consistently reaching all sales and service goals, including receiving a Star PerformerAward and being invited to the Circle of Stars event in 2014.• Dedicated and detailed, high level of accuracy and strong attention to detail• Skilled in MS Office, including Word and Excel

Stanwood, Wa

• Processed customer transactions within established guidelines• Identified and made sales referrals, cross-sold bank services and products for WellsFargo partners, consistently meeting sales goals• Provided excellent customer service, consistently meeting customer survey goals• Duties included safe deposit, merchant/vault, ATM processing, bonds and coupons,foreign currency and night drop processing• Highly skilled in receiving and processing work orders• Proven record of maintaining, verifying, and balancing allocated cash drawer

Associates Of Arts And Sciences

High School