Joel Hampton Email & Phone Number

Providing customer support and lead generation via Live Chat.

Shipt Shopper mantra: Be accurate. Be awesome. Be on time. Completed over 600 shops in the Ft. Worth Metroplex. Shopping in popular stores and communicating with customers via phone/text as their advocate to ensure total satisfaction.

Designed, developed, and deployed a web, iOS, and Android app. Working strongly in bubble, Swift, React Native, Java Script, Expo, HTML, and CSS.

Delivering new functionality and bug fixes for Microsoft Dynamics NAV 2009 (Classic Client). Working strongly in C/AL, C/SIDE, SSMS. Experience in Merchandising, Finance, WMS (Lanham), WM (Manhattan), and EDI. Writing and updating stored procedures (T-SQL, Dynamic SQL). NAS/LS Retail Data Director installation, configuration, and troubleshooting. NAP server installation and migration from 2008 - 2012R2. Developing with agile/scrum methodology. Writing technical documentation of enhancements and fixes.

Post-production application development and support for “The Exchange” (AAFES). Supporting the point of sale software (C++, bash, perl), hardware, and associated peripherals. Providing level 3 support to the point of sale help desk. Responding immediately to high priority production issues and addressing lower priority issues. Creating and managing knowledge base documents and providing new procedures to the help desk. Scripting in bash to parse data for reporting and diagnostic purposes. Managing bash/perl scripts used in daily operation (backups, application startup, logging/rotation). Linux systems administration with HA.

Domino’s Pizza point of sale support. Receiving calls escalated from level 1 agents for high priority issues. Working from a queue of lower severity issues escalated from level 2. Assisting customers as well as technicians with store installation, setup, and troubleshooting. Creating technical documentation for Level 1 to resolve common issues. Managing servers in a Virtual Machine environment. Broadband and dial up remote connectivity LAN/WAN troubleshooting.