Product Manager
Current- As a Services Product Manager, Joel demonstrates exceptional leadership in designing, implementing, and guiding the success of service offers within the Customer Experience (CX) portfolio. Since January 2024, Joel.
- Oversaw the complete lifecycle of multiple CX service offers from concept to release
- Developed strategies, roadmaps, and features while coordinating cross-functional teams in design, development, finance, marketing, legal, and deliveryOffer Expansion and Market Growth
- Spearheaded efforts to expand CX offers into new vertical markets and countries
- Leading initiatives to identify key features, customer needs, and required solutionsCross-functional Coordination
- Aligned teams with overall CX release plans and roadmap