Joel Hart Email and Phone Number

Work directly with WSECU projects outside of traditional scope. This may include but is not limited to M & A, university campus card projects, CU cooperative relationship building for growth, fintech projects and opportunities, non-profit business development partnerships and more.

Lead branch network in Central (Yakima & Ellensburg) and Eastern WA (Spokane & Pullman). Oversee Enterprise Projects related to branch network. Integrated, trained & launched various platforms for member-facing and some back office staff. Partnered with IT, Marketing, Operations, InfoSec, Learning & Dev, Product Dev, Investments, Mortgage, Consumer Lending:* Full scale sales tracking platform for branches and contact center network* Full scale appointment setting software for branches, contact center and member-facing lending and investment partners * Campus card project to join with state university to serve students more effectively with integrated FI card* Create, run and provide framework feedback for video banking appointments. Successfully ran pilot thereby showing need and summary for moving forward with future effort.

*Lead team of 8 member consultants with member experience central to all activity. *Includes training, coaching, recognition, development*Full understanding of deposit and credit (lending) guidelines and principles*Foster community involvement through active participation personally and with team *Write up value propositions for partnering with community organizations that align with CU principles*Branch budgets completed annually*Servant-Leader engaged in daily transactions with members at all levels*Strong, willing peer support*Serve on various project teams at corporate level*Graduate of CU sponsored Leadership University administered by Brandman University

Returned to WA state and branch I'd been managing before leaving was needing manager. KeyBank offered job immediately. Stepped right back into role leading team. Worked through coaching developing of new staff to bring branch to level of sales and service needed. This resulted in early turnover for betterment of team. By mid-2012, the branch was functioning in Top 4% in the company and finished the year as a Signature Circle branch. This was achieved through proven implementation of process, individual and team development through one-on-one coaching, casting of vision that all could be a part of and implementation through consistent review.

Managed two diverse branch locations in the Little Rock, AR market. One office located in medical district and housed in large medical complex. Other location was high-volume CRA community with low-income and high-crime index. Turned both branches to positive growth, reduced turnover and increased morale through individual and team development. Saw immediate impact by outside calls to area businesses and the time spent getting to know owners, managers and business processes and challenges.

Asked by Area Retail Leader to take on a Yakima office. At this location, served as team builder and process developer through one-on-one coaching of bankers. Took branch and banker to Top 4% in entire company. Recognized nationally 3 years in a row. This was achieved through effective hiring, individualized training/mentoring, leading by example and getting into the community both volunteering and calling on local businesses directly.