Joel Hartley is a Sales Engineer at Trend Micro. He possess expertise in customer experience, managed services, itil, call centers, customer service and 20 more skills. Colleagues describe him as "Joel is a hardworking and keen individual. His work ethic and customer service ethos are both superior. Always trying to push and better himself he was not afraid to ask questions and be challenged physically or mentally for either a personal or simply a customer gain. Not only reliable individually but is a great team player and always willing to pitch in" and "Joel is a distinctly professional and highly motivated individual, with vast knowledge in multiple disciplines of IT which he passionately applies in his work. During my tenure at Macquarie Telecom, I was asked to mentor Joel to prepare him for operating the Night Shift in a senior capacity, however the feedback I passed on to the National Incident Manager after Joel's first night was that he needed no such assistance and was more than capable of handling the role, his attitude in dealing with customers and ability to handle extreme pressure with minimal backup was already well developed. I would not hesitate to recommend Joel for any customer service focused role, and I would happily urge anyone looking for an IT professional to look over Joel's skill portfolio."