After AppDirect’s acquisition of TBI, placed into a newly created position to build a Professional Services department, team, and process from the ground up.•Developed, managed, and led a global, internal team of 8 including Cloud Engineers, Presales Engineers, and a Project Manager, along with outsourced contractors who specialize in areas not covered by the staff.•The team specializes in deployment and migration of SaaS platforms with a focus on Microsoft Azure and Google Cloud with several secondary platforms with specialties in Dynamics and CoPilot, AWS IaaS, and large Azure IaaS.•Implemented new tools and processes including Salesforce Certinia for Project Management, HubSpot for Pipeline Management and created a run book for the department process documentation.•Sold major DR site and Microsoft Azure migration solution to customer generating approximately $40,000 MRR.•Instituted CSAT process for customer feedback

Responsible for the successful administration of the company’s IT Infrastructure, BI/AI, and development of staff. Serving 250 employees across 2 offices and 50 remote staff members.•Provided strategic direction for project plans, deployment roadmap, vendor relationships, and departmental budgets.•Managed and led a staff of 17 including Systems, Network, Database, and Applications Engineers/Administrators.•Provided technical leadership, using advanced technology, including Cloud, internal resources, external software, 3rd party contractors and service providers. Managed the implementation and maintenance of Cloud systems.•Led the large-scale migration to Cloud-based Exchange (Office 365) with zero downtime and no lost communications.•Spearheaded the entire server room relocation with a total down time of only two hours.•Moved to 100% remote workforce due to Covid-19 with zero down time.•Head of new corporate office construction and move. Relocated all services and personnel with zero downtime.•Negotiated settlement plan during Microsoft compliance audit, which saved the company $80,000 in fines. Implemented standards and procedures to establish complete compliance.•Streamlined processes, eliminating redundant services and unnecessary maintenance contracts, reducing compounded annual expenses by $20,000.•Presidents Club recipient 2018, 2019, 2020, 2021 and Director of the year award 2020.•Saved $180,000 through successful negotiation of lease. Reduced rental rate by 50% of original cost.•Secured $160,000 credit from major telecommunications provider.•Directed all aspects of transition during convergence projects and technology shifts, including company politics, resource allocation, and technology needs.•Implemented business continuity plans, risk contingency processes and disaster recovery.•Oversaw the procurement and maintenance of all the company’s IT assets, Physical security, Camara’s, Building access systems

PSS (Product Support Solutions) - Dublin California 12/08 to 11/14 Director of Information Technology• Continue all Logistics manager responsibilities as well as all IT responsibilities. • Responsible for all IT related service for 90 + remote employees and contractors. • Manage all hardware including but not limited to laptops, servers, firewalls, switches, routers, printers, environmentals,and phones. • Manage all systems including but not limited to Windows 7, Windows 8, Vista, XP, Windows 2003 and 2008 server, Linux and Solaris • Manage applications including but not limited to all office versions, Visio, Project and Acrobat. • Manage relationships and administer hosted service including Citrix, Exchange, SharePoint, Backup, NetSuite (CRM) and Antivirus. • Manage network, Private VPN, point to point and B2B VPN's. • Designed and implemented 30-server VMware lab and production environment.• Administer Microsoft Office 365 Email, Active directory, SharePoint and Lync.• Migrated production environment to new collocation facility across country. • Relocated the office to a modern location to accommodate development and production laboratory. Including acquiring location and negotiating lease.• Responsible for procurement of all IT service and hardware. • Manage staff of IT and Logistics departments.• Manage all telecom services, TDM, VoIP, T1's 10mb circuits, collocation facility. • Facility’s management. • Responsible for IT budgeting.• Designed and implement Business Continuity Plan for several locations including IT Disaster Recovery12/05 to 12/08 Logistics Manager• Managed relocation of our logistics facility from California to Illinois. Including acquiring location and negotiating lease.• Built and repair IVR equipment for Periphonics, Nortel, Voice Genie, Holly Connects, and Genesys. 12/04 to 12/05 Field engineer• Maintained and repaired customer telecommunication equipment for 80 systems remotely and on site worldwide.

• Responsible for purchasing wireless technologies for 50,000employees worldwide.• Design and implement new process in an effort to cut time andcost to increase the gross savings for our department.• Evaluate new technologies and negotiate pricing on newcontracts with multiple vendors.• Audit purchase orders and requisitions to verify the match thecontracted pricing.• Work with the e-procurement team in intergrading wirelessproducts into a new web based purchasing system.

• Install cost recovery system for copy, fax, printer andtelephone use.• Trained new clients on the cost recovery systems.• Manage the installation from pre-sales to completion.• Responsible for all installations in a seven state territory.

Managed multiple IT projects that included, but are not limited to:• Primary contact for 600 professionals’ communications needs,including desktop telephony, voicemail, conference services, cellphones, and calling cards.• Migration to a new unified messaging voicemail system (SiemensXpressions).• Coordination of Chicago corporate office relocation. Includingthe expansion from 200 to 600 seats, and re-connection to a 9-citynetwork.• Opening of new offices throughout the country. Which includedall facets of project management from ordering, vendor coordination,installation and maintenance of systems.• Conducted national vendor research, evaluation, selection andinstallation of video conferencing systems (Polycom and Providia).• Project managed the installation of a sonnet ring with 4vendors and building management.• Installation and implementation of an Integratrak callaccounting and client bill back system.• Developed and conducted training for all new employees,nationally, on our internal IT systems.• Perform day-to-day maintenance, administration and back up ofall telecom and related systems.• Negotiate vendor contracts for, system maintenance, longdistance rates, local usage rates, cell phone contracts, video network,and equipment purchases.• Review and approval of monthly expenditures for service andnetwork providers.• Maintain documentation on systems and vendors.• Research and recommend new products services and vendors.• Manage a staff of remote IT support personnel.• Responsible for total cost reductions of over $300,000.00 inone physical year in vendor maintenance and service provider’scontracts.• Developed innovative custom application.Proficiencies and Certifications:• Phone: Voicemail• Siemens 9006 (Hicom 300) : Certified Siemens• Siemens Hicom 150 : Certified Siemens• Siemens 9200 (Hicom 200): Certified OcTel• Video conferencing: Call• Polycom Video conferencing Integratrak: