Joel Hoffman Email & Phone Number

Chicago, IL, US

• After AppDirect’s acquisition of TBI, placed into a newly created position to build a Professional Services department, team, and process from the ground up.
• Developed, managed, and led a global, internal team of 8 including Cloud Engineers, Presales Engineers, and a Project Manager, along with outsourced contractors who specialize in areas not covered by the staff.
• The team specializes in deployment and migration of SaaS platforms with a focus on Microsoft Azure and Google Cloud with several secondary platforms with specialties in Dynamics and CoPilot, AWS IaaS, and large Azure.
• Implemented new tools and processes including Salesforce Certinia for Project Management, HubSpot for Pipeline Management and created a run book for the department process documentation.
• Sold major DR site and Microsoft Azure migration solution to customer generating approximately $40,000 MRR.
• Instituted CSAT process for customer feedback

Chicago, Illinois, US

• Responsible for the successful administration of the company’s IT Infrastructure, BI/AI, and development of staff. Serving 250 employees across 2 offices and 50 remote staff members.
• Provided strategic direction for project plans, deployment roadmap, vendor relationships, and departmental budgets.
• Managed and led a staff of 17 including Systems, Network, Database, and Applications Engineers/Administrators.
• Provided technical leadership, using advanced technology, including Cloud, internal resources, external software, 3rd party contractors and service providers. Managed the implementation and maintenance of Cloud systems.
• Led the large-scale migration to Cloud-based Exchange (Office 365) with zero downtime and no lost communications.
• Spearheaded the entire server room relocation with a total down time of only two hours.

Dublin, California, US

• PSS (Product Support Solutions) - Dublin California 12/08 to 11/14 Director of Information Technology
• Continue all Logistics manager responsibilities as well as all IT responsibilities.
• Responsible for all IT related service for 90 + remote employees and contractors.
• Manage all hardware including but not limited to laptops, servers, firewalls, switches, routers, printers, environmentals,and phones.
• Manage all systems including but not limited to Windows 7, Windows 8, Vista, XP, Windows 2003 and 2008 server, Linux and Solaris
• Manage applications including but not limited to all office versions, Visio, Project and Acrobat.

London, GB

• Responsible for purchasing wireless technologies for 50,000employees worldwide.
• Design and implement new process in an effort to cut time andcost to increase the gross savings for our department.
• Evaluate new technologies and negotiate pricing on newcontracts with multiple vendors.
• Audit purchase orders and requisitions to verify the match thecontracted pricing.
• Work with the e-procurement team in intergrading wirelessproducts into a new web based purchasing system.

Plantation, Florida, US

• Install cost recovery system for copy, fax, printer andtelephone use.
• Trained new clients on the cost recovery systems.
• Manage the installation from pre-sales to completion.
• Responsible for all installations in a seven state territory.

• Managed multiple IT projects that included, but are not limited to:
• Primary contact for 600 professionals’ communications needs,including desktop telephony, voicemail, conference services, cellphones, and calling cards.
• Migration to a new unified messaging voicemail system (SiemensXpressions).
• Coordination of Chicago corporate office relocation. Includingthe expansion from 200 to 600 seats, and re-connection to a 9-citynetwork.
• Opening of new offices throughout the country. Which includedall facets of project management from ordering, vendor coordination,installation and maintenance of systems.
• Conducted national vendor research, evaluation, selection andinstallation of video conferencing systems (Polycom and Providia).